Reading a books
Don Danusha Dananjaya Wanigarathne
STORE MANAGER/CASH COLLECTOR
Riyadh,02
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Store Manager/Cash Collector
Cold Stone Creamery
RIYADH, Saudi Arabia
07.2015 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Developed new store location from ground up by hiring and training efficient team.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
Supervisor
Baskin & Robbins
Colombo Srilanka, Sri Lanka
11.2014 - 07.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Provided supportive link between external customers and internal operations.
- Set overall vision and provided team leadership.
- Performed annual evaluations and reviews for large staff of employees.
Service Supervisor
Amwaj Catering Services
Doha, Qatar
08.2013 - 07.2014
- Reported 69 junior staff
- Ensure all work is carried out as per the contract and client specification
- Plan, organize and control operation in a professional manner ensuring prompt efficient and quality service to the client in line with supervisor instruction
- Achieve excellence in all area of service ensuring compliance with company recognized standard
- Ensure that an updates copy of service and scope of work is always available at sit,
- Ensure that functional heads are informed about contractual obligation in their given area of activates
- Prepare duty roaster of staff on site and monitor compliance .ensure proper allocation of duties to control overtime
- Monitor the staffing level regularly prepare vacation, succession and replacement plan for key personal in consultation with his operation manger .submit staff need forecast to HR director through the supervisors
- Keep operation manager informed about any issue or development related to operation
- Keep constant touch with client to forecast increase or decrease in staffing level and inform the concerned functions accordingly
- Perform all other duties as directed by operation manger
- Handle every complaint /suggestions from client with positive attitude, sincerity and promptness, inform and consult superiors for major issue before responding, keep client informed about action s through regular feedback
- Ensure that staffs are well aware of their duties and responsibilities
- Ensure that staff assign in various section on location have received company and client induction and it will be documented
- Conduct regular meeting with staff to share mutual concern, work practices, improvement plans and to communicate company polices standard, objective and other helpful information
- Lead and motivate staff by creating healthy work environment
- Maintain a professional and Pleasant working relationship with all staff.
Supervisor
Al Karam Al Arabi Catering Services
Doha, Qatar
11.2010 - 07.2013
- Reported 43 junior staff
- Ensure all work is carried out as per the contract and client specification
- Plan, organize and control operation in a professional manner ensuring prompt efficient and quality service to the client in line with supervisor instruction
- Achieve excellence in all area of service ensuring compliance with company recognized standard
- Ensure that an updates copy of service and scope of work is always available at sit,
- Maintain a professional and Pleasant working relationship with all staff.
Education
Isipathana College
2002 - G.C.E (O/L) Exam At Isipathana College, Co 01.2001 - 01.2002
Bachelor of Arts - Economic/politics/Drama
Isipathana College
2004 - G.C.E (A/L) Exam At Isipathana College, C 01.2003 - 10.2005
Skills
Store management
Accomplishments
- Basic Life Support” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, March 2011
- Immediate Disaster Administration & Management Support” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, Mach 2011
- World of Welcome” – Hamad Medical Corporation, Hospitality Department, Doha, Qatar, April 2012
- Fire Safety” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, September 2012
Additional Information
Excellent in IT (MS WORD, MS EXCEL, POWER POINT)
Gulf Driving license with own car.
Certification
Store manager cold stone creamery Saudi Arabia
Interests
Long drive & travelling
New software & gadgets
Physical exercise
Timeline
Store Manager/Cash Collector
Cold Stone Creamery
07.2015 - Current
Store manager cold stone creamery Saudi Arabia
07-2015
Supervisor
Baskin & Robbins
11.2014 - 07.2015
Amwaj Catering Services, Qatar
07-2014
Service Supervisor
Amwaj Catering Services
08.2013 - 07.2014
“Customer Services” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, October 2013
04-2013
“World of Welcome” – Hamad Medical Corporation, Hospitality Department, Doha, Qatar, April 2012
03-2012
“Fire Safety” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, September 2012
02-2012
“Immediate Disaster Administration & Management Support” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, Mach 2011
02-2011
Basic Life Support” - Hamad Medical Corporation, Hospitality Department, Doha, Qatar, March 2011rea of certification] Training - [Timeframe]
01-2011
Supervisor Al Karam Al Arabi Catering Services, Qatar
11-2010
Supervisor
Al Karam Al Arabi Catering Services
11.2010 - 07.2013
Bachelor of Arts - Economic/politics/Drama
Isipathana College
01.2003 - 10.2005
Isipathana College
01.2001 - 01.2002
Similar Profiles
Deia Alhaq ShatnawiDeia Alhaq Shatnawi
Make Ice Cream at Cold Stone Creamery Lake Saint LouisMake Ice Cream at Cold Stone Creamery Lake Saint Louis
Katie GrimmKatie Grimm
Shift Leader at Cold Stone CreameryShift Leader at Cold Stone Creamery
Angela MartinAngela Martin
Crew Member at Cold Stone CreameryCrew Member at Cold Stone Creamery