DOUAA KHAYYAT
NHC - National Housing Company
Jeddah,Saudi Arabian
1
Certification
16
years of professional experience
Professional with diverse experience across multiple industries, including banking, healthcare, real estate, and business operations. Skilled in managing daily operations, coordinating with teams, handling customer needs, and maintaining strong business relationships. Able to manage multiple tasks, solve problems, and ensure smooth workflow while maintaining high service standards. Focused on continuous improvement, professional development, and contributing to business success.
Work history
Frontline Supervisor - CX Depatment
4 Months- Managed the early stages of the customer journey at the sales center, from welcoming prospective buyers and understanding their needs to guiding them through the next steps in the homebuying process.
- Presented residential developments to prospective buyers, explaining project features, available units, and purchase procedures to support informed decisions.
- Assessed customers’ purchasing capacity, recommended housing options aligned with their needs and budgets, and coordinated with the relevant teams to move the purchase process forward.
- Responded to customer inquiries, addressed complaints, and followed up with internal teams through case resolution.
Activation & Community Management Supervisor
2 Years 9 Months- Planned and delivered community programs and events across NHC residential developments to strengthen resident connections, encourage participation, and foster a sense of belonging.
- Secured sponsorships for community events and coordinated partner contributions and on-site participation in line with event objectives.
- Developed and delivered community initiatives with no direct costs by leveraging partner contributions and existing resources.
- Used the Ahl app to promote community events and initiatives and encourage resident participation.
- Evaluated event performance using resident feedback, Customer Satisfaction (CSAT), and Net Promoter Score (NPS) to identify improvements for future events
- Planned and delivered community events across NHC residential developments, overseeing each event on site from setup through execution to ensure it ran smoothly and met planned requirements.
Customer Support Specialist
1 Year 6 MonthsCustomer Service Officer
6 Years 2 MonthsSales Representative
1 Year 11 MonthsCoop Training
3 Months- Public Relation
Sales
10 MonthsStudent Brand Manager
5 MonthsTraining
1 Month- Finance Department
Marketing Department
1 MonthEducation
Bachelor's - Media - Public Relation
Skills
Customer Relationship Management (CRM)
Communication Skills
Problem-Solving Skills
Negotiation Skills
Time Management
Complaint Handling
Microsoft Office
Certification
- Excellence in achieving results.
- Personal Effectives.
- Consultative selling training.
- Creative thinking.
- English course in Virginia commonwealth university.
- Visitor experience for entertainment experiences.
- Microsoft Power BI.
- Finance for Non-Finance.
- Stakeholder Management.
Timeline
Frontline Supervisor - CX Depatment
NHC - National Housing Company
2026.07 - CurrentRead More
Activation & Community Management Supervisor
NHC - National Housing Company
2023.10 - 2026.07Read More
Customer Support Specialist
Vita Care Company (Tamer Group)
2022.04 - 2023.10Read More
Customer Service Officer
Banque Saudi Fransi
2015.12 - 2022.02Read More
King Abdul-Aziz University
Bachelor's from Media - Public Relation
2015.06 - 2015.06Read More
Coop Training
Alif Alif FM
2015.03 - 2015.06Read More
Sales Representative
Creative point company
2014.09 - 2016.08Read More
Sales
AlGazzaz Group
2012.11 - 2013.09Read More
Student Brand Manager
Red Bull
2012.01 - 2012.06Read More
Training
Al-Marai Group
2011.07 - 2011.08Read More
Marketing Department
2010.07 - 2010.08Read More