Abdulaziz Saud Alweibari
RIYADH, SAUDI ARABIA
Summary
An experienced Planning & Quality Assurance Director at Tawuniya, with a strong background in strategic planning, execution, and project management across both public and private sectors. I align organizational strategy with daily operations by overseeing strategic and corporate projects and deliverables. Previously, I held key roles at Dr. Sulaiman Al Habib Medical Group, Ministry of Health (VRO), Ministry of Human Resources and Social Development (VRO), Center for National Health Insurance (CNHI), and Public Health Authority (Weqaya). I hold a B.Sc. in Business Administration from Capilano University and 10 industry driven certifications, including PMP, P3O, Prince2, Agile Project Management, C-KPIs, C-OKRs and Balanced Scorecard Professional.
Overview
9
9
years of professional experience
Work history
Director of Planning & Quality Assurance
Tawuniya
Riyadh, Saudi Arabia
07.2024 - Current
- Lead the strategic planning, quality assurance, and establishment of standards for the Customer Experience (CX) sector within Tawuniya.
- Manage and oversee all department projects (strategic & operational).
- Oversee and monitor department projects in alignment with the company performance management framework.
- Provide PMO support to the CX department across all sections.
- Managing of CX SteerCo & CX Committee.
- Collect and document the company's policies and procedures.
- Manage the annual CX planning process, including CX prioritization, CX KPIs and facilitating CX project definitions.
- Align with SMO on CX KPIs in Balanced Scorecards.
- Portfolios manage and monitor CX projects across all lines of business (Health, Life, Mobility & General) huddles.
- Align with HR on front-line CX KPIs, incentive models & CX training.
- CX internal communications planning & content.
- Manage agenda & content for CX SteerCo.
- Define the annual plan for the CX Dept by unit with thresholds & targets for each area.
- Monitor each CX Dept performance in reports & escalate issues.
ePMO Director (Acting)
Public Health Authority
Riyadh, Saudi Arabia
06.2023 - 06.2024
- Head of Enterprise Project Management Department, which foresees the supervision of all projects at PHA, both strategic and operational projects, to make sure they are delivered in a timely manner.
- Leading the day to day operations of a Permanent Committee that has 31 members, of whom ten are Excellency status.
- Project Lead of special projects that include assigned tasks / requirements by central authorities.
- Leads and manages three functions under the ePMO, Portfolio Delivery, Reporting Excellence and Planning & Control.
- Supports the Strategy Department to build the yearly operating plan, to make sure that the strategy of PHA is executed through alignment of all projects with Strategic Objectives to achieve goals.
- Participate in Executive committees to ensure adherence to the strategic direction in the decision-making process.
- Designed Dashboards on Power BI to help Executives in decision-making (ePMO Executive Dashboard, Projects Risks Dashboard, Projects Financial Spent Dashboard, Invoicing Dashboard etc...)
Head of Quality & Development - ePMO
Public Health Authority
Riyadh, Saudi Arabia
04.2023 - 06.2024
- Assist in managing the planning unit team which provides quality, compliance and methodological support across all projects.
- Review and monitor projects adherence to quality and compliance standards.
- Assist with planning, execution and review of group deliverables management.
- Assist with mapping out planned deadlines for the planning unit as a whole with regards to the various projects.
- Assist with month end reporting and other month end tasks and analyze information and prepare / update a consolidated report to the Steering Committee.
- Manage relationships with key project teams that are supported by the planning unit.
- Review of control logs and status updates before being sent to the relevant teams.
- Review project data and provide analysis and insights.
Project Manager - Strategic Transformation Office
Program for Health Assurance and Purchasing Vision Realization Office (VRO)2030 - Ministry of Health
Riyadh
03.2021 - 04.2023
- Manage special projects under PHAP.
- Project Manager for the Day 0 / Day 1 commissioning Portfolio to establish PHAP as Center for National Health Insurance (CNHI).
- Project Manager for the Strategic Management Committee (SMC) portfolio to establish PHAP as Center for National Health Insurance (CNHI).
- Created the PMO dashboard for all projects to be captured and shown efficiently for senior management.
- EPMO Project Manager for the National Provider Payment Strategy project, which aims to develop an appropriate payment cycle for CNHI to strategically purchase health services from health clusters and other healthcare providers on an annual basis.
- Supported the Head of Legal Dept to meet legal government requirements to establish CNHI as an entity.
- Supported the Head of Legal Dept to create agenda for the first meeting of the Board of Directors of CNHI, currently the Supervisory Committee for Privatization in the Health Sector.
Senior Initiatives Specialist
VRO 2030 Ministry of Human Resources and Social D.
Riyadh, Saudi Arabia
04.2019 - 03.2021
- Establish the PMO of the Authority of People with Disability.
- Establish and maintain project plans and project budgets, report progress as required, generate risk assessments, escalate issues, and facilitate project review presentations.
- Managed the new Saudi Rights for People with Disabilities Act / Laws and regulations project with Bureau of Experts at The Council of Ministers.
- Managed a new initiative named "Classifications of Students with Disabilities in the Education System" with the Human Capability Development Program, and completed the ADAA card and Government Expenditure & Projects Efficiency Authority card which were both approved.
- Participated and managed the International Day for Persons with Disabilities 2020, which was live - online and the first of its kind in the GCC region. (https://www.youtube.com/watch?v=eOy8q-OeTw4)
Project Manager - Corporatization Program
Vision Realization Office (VRO) 2030 - Ministry of Health
02.2019 - 04.2019
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Measure project performance using appropriate systems, tools and techniques.
Assistant executive Director
Dr. Sulaiman Al Habib Medical Group
12.2018 - 01.2019
- Participate in, and lead person-centered care initiatives undertaken by HMG.
- Propose plans to manage hospital costs with aim to decrease overhead expense and ensure continuous profitability.
- Worked with the Executive Director to develop a budget for Fiscal Years 2018 and 2019.
- Helped the Executive Director increase revenue by identifying opportunities and tracking unfinalized invoices in the outpatient and inpatient departments.
Patient Services Manager for Business Development
Dr. Sulaiman Al Habib Medical Group
12.2016 - 11.2018
- Routinely monitor and assess practice performance against patient access and demand management targets.
- Conducted root cause analysis for clinical issues regarding patient waiting times and implemented solutions to improve patient waiting times, patient satisfaction and overall efficiency.
- Designed outpatient guidebook to help improve and enhance day to day operational performance.
- Patient and Family Rights (PFR) chapter own for the Joint Commission International (JCI) and Central Board for Accreditation of Health Institutions (CBAHI); an instrumental feat in obtaining the quality accreditations with all the Al Tkhassusi project team.
Patient Services Supervisor
Dr. Sulaiman Al Habib Medical Group
04.2016 - 12.2016
- Ability to supervise and train employees to include organising, prioritising and scheduling work assignments.
- Awareness of Patient's Rights and Responsibilities regulations.
Education
Bachelor of Business Administration -
Capilano University
Vancouver, Canada12.2015
Diploma of Higher Education - Strategic Human Resources Management
Capilano University
Vancouver, Canada12.2015
Skills
- Team Leadership
- Interpersonal Skills
- Team Management
- Problem Solving
- Project Management
- Decision Making
- Communication
- Business Development
Certificates and Courses
- Certified Agile Project Management Practitioner, LPC, 2023
- Certified Portfolio, Programme & Projects Offices Foundation (P3O) - AXELOS Ltd, 2022
- Certified Balanced Scorecard Professional (BSP) - Balanced Scorecard Institute, 2022
- Certified Risks Professional, ISO 31000:2018, ISO 27001:2013 and ISO 22301:2019 - BSI Training Academy, 2021
- Certified Objectives and Key Results Professional (C-OKRP) - KPI Institute, 2021
- Certified Key Performance Indicators Professional (C-KPIP) - KPI Institute, 2021
- Certified Project Management Professional (PMP) - PMI, 2020
- Certified Professional Scrum Master I - scrum.org, 2020
- Certified PRINCE 2 Foundation - AXELOS Ltd, 2019
- Certified Lean Six Sigma Green Belt, 2017
Timeline
Director of Planning & Quality Assurance
Tawuniya
07.2024 - Current
ePMO Director (Acting)
Public Health Authority
06.2023 - 06.2024
Head of Quality & Development - ePMO
Public Health Authority
04.2023 - 06.2024
Project Manager - Strategic Transformation Office
Program for Health Assurance and Purchasing Vision Realization Office (VRO)2030 - Ministry of Health
03.2021 - 04.2023
Senior Initiatives Specialist
VRO 2030 Ministry of Human Resources and Social D.
04.2019 - 03.2021
Project Manager - Corporatization Program
Vision Realization Office (VRO) 2030 - Ministry of Health
02.2019 - 04.2019
Assistant executive Director
Dr. Sulaiman Al Habib Medical Group
12.2018 - 01.2019
Patient Services Manager for Business Development
Dr. Sulaiman Al Habib Medical Group
12.2016 - 11.2018
Patient Services Supervisor
Dr. Sulaiman Al Habib Medical Group
04.2016 - 12.2016
Bachelor of Business Administration -
Capilano University
Diploma of Higher Education - Strategic Human Resources Management
Capilano University
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