Dr. Abdulrahman Alwarwari
Riyadh,Saudi Arabia
Summary
Accomplished HR professional with extensive expertise in human development, strategic planning, and talent acquisition. Demonstrates exceptional problem-solving abilities, effective communication, and leadership skills. Proven track record in quality assurance, employee relations, and HR policies development. Adept at crisis management, conflict resolution, and performance evaluation. Committed to fostering organizational growth through innovative recruitment strategies and comprehensive training programmes.
Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
29
29
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Head of HR & Patient Experience
Aster Sanad Hospital
Riyadh, Saudi Arabia
10.2020 - 02.2025
- Oversee the daily operational activities, and coordinate the human and material resources of the hospital
- Regarding programs and employee policies, formulated policies and coordinate methods to ensure patient satisfaction
- Responsible for the direction/coordination of the business and operational activities of departments assigned
- As a member of the executive team, responsible for the direction and oversight of implementing the following items
- Implementation of the program development goals as outlined in the strategic plan for the facility
- Identification of necessary physician recruitment needs to support plan
- Direct oversight for specific departments as outlined in the organizational chart
- Coordinated internal communication strategies, enhancing transparency across all departments.
- Implemented succession planning processes, securing future leadership stability.
- Delivered training programmes, bolstering team skills and productivity.
- Reduced staff turnover with a robust employee engagement strategy.
- Developed compensation packages that attracted top talent to the organisation.
- Established harmonious company culture by implementing comprehensive employee wellness programmes.
- Developed performance management systems which fostered consistent improvement amongst employees.
- Optimised recruitment procedures for improved quality of hires.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
Patient Experience
NMC AL-SALAM MEDICAL GROUP
Riyadh
04.2019 - 09.2020
- My experience and ability to work in Al-Salam Medical Group, affiliated to NMC Medical Company, was used as an operating and management consultant
- The transformation phase from a family sector to a company
- Work has been made on development in services and operation
- Working on stabilizing the group in terms of material and looking forward to income and profitability
- Developing initiatives and making new initiatives to increase income
- Renewing relations in all sectors, avoiding previous mistakes, and entering into companies with the government sector in the service of patients and society
- Using quality tools and financial analyzes to know where we are, where we want to reach, and how
- I have participated, according to experience, in a major role in obtaining accreditation's (CBAHI, JCI)
DIRECTOR OF Patient Experience
Erfan Hospital
Jeddah
01.2016 - 12.2017
- Oversee the daily operational activities, and coordinate the human and material resources of the hospital
- Regarding programs and employee policies, formulated policies and coordinate methods to ensure patient satisfaction
Patient Services Director
CARE NATIONAL HOSPITAL
Riyadh
01.1996 - 12.2012
- The Patient Services Director takes care of all matters related to the patient from his admission to the hospital until his discharge
- The following sections are attached to the director of the department and under his supervision: Reception and registration department (outpatient and emergency clinics), Appointments Department, Admission Department, Patient Relations Department, Medical Records Section, Department of Social Service, Customer Care Department, Patient complaints and suggestions section, Medical Reports Section, Department of Coordination and Eligibility for Treatment
Education
Phd in Sociology -
King Saud University
Riyadh, Riyadh RegionSkills
- Excellent relationships with others
- Specialization in human development
- Problem-solving
- Communication skills
- Strategic planning
- Leadership
- Quality Assurance
- Calm under pressure
- Employee relations
- HR policies development
- Labour legislation knowledge
- Performance evaluation
- Training and development coordination
- Conflict resolution expertise
- Reward management competence
- Recruitment strategy designing
- Talent acquisition mastery
- Crisis management capacity
- Effective communication
- Strategic decision making
- Psychometric assessment understanding
- Policy development
- Hiring management
- Employment relations
- Organisational development
- Recruitment management
- Legal compliance
- Onboarding procedures
- Disciplinary proceedings handling
- Employee relations expertise
- Employment law knowledge
- Corporate culture building
- Conflict resolution capabilities
- Employment law
- Employee Relations
- Appraisal systems
- Onboarding processes
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Accomplishments
Confronting the Corona Pandemic-2020
Shield and letter of thanks in the face of the Corona pandemic, In appreciation of working day and night in the hospital and communicating with all government and private agencies in order to confront the pandemic
Leaders in JCI Achievement-2019
I got the certificate, a shield of honour and a financial reward for the great role in Al-Salam Hospital obtaining the international accreditation certificate for health facilities, and a special letter of thanks was written to me from the accreditation team for my best representation of my country
Collecting Debts-2018
Letter of thanks for the contribution in collecting financial dues for Al Salam Hospital from insurance companies
Leaders in JCI Achievement-2016
I obtained the certificate, an honorary shield and a financial reward for the major role in the Irfan Hospital obtaining the international accreditation certificate for health facilities
Aramco Company Care-2015
A letter of thanks from the largest company (Aramco) for the efforts made to serve their patients
Accreditation Certificate CBAHI-2013
A letter of thanks and appreciation for my contribution as a Director of Patient Experience Services Department to obtain the Health Facilities Accreditation Certificate (CBAHI) at National Hospital in Riyadh
Sector Leader in the New Expansion of the Hospital-2013
A certificate of thanks, appreciation, shield, and financial reward for the work of all matters related to the operating administration, business centre, and patient services in the expansion of the new building of the National Hospital in Riyadh, Inauguration was made by the Prince of Riyadh
Strengths
I see and others think that my strength is in my excellent relationships with others, as well as my specialization in human development, which gave me the additional experience to my existing expertise.
Certification
Consultant in Sociology- Saudi Council (valid till July 2025)
References
References available upon request.
Timeline
Head of HR & Patient Experience
Aster Sanad Hospital
10.2020 - 02.2025
Patient Experience
NMC AL-SALAM MEDICAL GROUP
04.2019 - 09.2020
DIRECTOR OF Patient Experience
Erfan Hospital
01.2016 - 12.2017
Patient Services Director
CARE NATIONAL HOSPITAL
01.1996 - 12.2012
Phd in Sociology -
King Saud University
Similar Profiles
Dr. Abdulrahman AlwarwariDr. Abdulrahman Alwarwari
Head of HR & Patient Experience at Aster Sanad HospitalHead of HR & Patient Experience at Aster Sanad Hospital
SANAM JAVEDSANAM JAVED
Staff nurse at Aster sanad hospitalStaff nurse at Aster sanad hospital
Remyamol VasanthaRemyamol Vasantha
Certified Coding-specialist at Aster Sanad HospitalCertified Coding-specialist at Aster Sanad Hospital