Dr. Abdulrahman Alwarwari
Riyadh,Saudi Arabia
Summary
Accomplished HR professional with extensive expertise in human development, strategic planning, and talent acquisition. Demonstrates exceptional problem-solving abilities, effective communication, and leadership skills. Proven track record in quality assurance, employee relations, and HR policies development. Adept at crisis management, conflict resolution, and performance evaluation. Committed to fostering organizational growth through innovative recruitment strategies and comprehensive training programmes.
Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
29
29
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Head of HR & Patient Experience
Aster Sanad Hospital
Riyadh, Saudi Arabia
10.2020 - 03.2025
- Oversee the daily operational activities, and coordinate the human and material resources of the hospital
- Regarding programs and employee policies, formulated policies and coordinate methods to ensure patient satisfaction
- Responsible for the direction/coordination of the business and operational activities of departments assigned
- As a member of the executive team, responsible for the direction and oversight of implementing the following items
- Implementation of the program development goals as outlined in the strategic plan for the facility
- Identification of necessary physician recruitment needs to support plan
- Direct oversight for specific departments as outlined in the organizational chart
- Coordinated internal communication strategies, enhancing transparency across all departments.
- Implemented succession planning processes, securing future leadership stability.
- Delivered training programmes, bolstering team skills and productivity.
- Reduced staff turnover with a robust employee engagement strategy.
- Developed compensation packages that attracted top talent to the organisation.
- Established harmonious company culture by implementing comprehensive employee wellness programmes.
- Developed performance management systems that fostered consistent improvement amongst employees.
- Optimised recruitment procedures for improved quality of hires.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Mediated employee disputes, fostering a positive environment.
- Managed complex HR projects, driving corporate objectives forward.
- Manage Government Relations: Oversee relationships with all government entities.
- Interact with Government Departments: Handle communications and licensing matters with various government departments, including the municipality, Ministry of Health, Civil Defense, and other relevant agencies such as the Saudi Medical Life and the Food and Drug Authority
- Address Hospital Issues: Manage all issues that arise within the hospital, prepare responses, and communicate with relevant parties to resolve problems.
- Address Hospital Issues: Manage all issues that arise within the hospital, prepare responses, and communicate with relevant parties to resolve problems.
- Participate in Hospital Committees: Actively participate as a member in all hospital committees to engage with patients and relevant stakeholders.
- Streamlined HR operations for effective organisational performance.
- Designed career development plans for employees' growth and satisfaction.
- Conducted regular reviews of HR policies and procedures, ensuring they remained fit for purpose in a fast-changing business landscape.
- Oversaw compliance initiatives, ensuring alignment with employment laws and regulations.
- Led team of HR professionals, promoting an atmosphere of collaboration and respect.
- Utilised data analytics to enhance recruitment process.
- Developed performance management systems which fostered consistent improvement amongst employees.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Coordinated high quality inductions and seamless onboarding procedures for new starters.
- Coordinated Human Resources staff, leading employees by example to maintain productive department relations.
- Skilfully managed Human Resources budgets worthto ensure maximum ROI.
- Spearheaded recruitment campaigns using LinkedIn and referral strategies.
- Improved business HR policies by guiding and collaborating with managers.
- Maintained precise, detailed staff and company records for thorough reference.
- Crafted and managed [vacancy advertisements using variety of job portals including Indeed, LinkedIn and Joblift.
- Recruited, hired and trained new employees to optimise profitability.
- Conducted workforce planning and benchmarking to meet company needs.
- Educated line managers on policy and process changes for implementation.
- Created succession plans and promotion paths for staff.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Provided strategic direction for human resources management team.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Developed bonus and incentive programmes to drive employee performance.
- Used staff survey findings to implement enhanced working conditions and practices.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Reduced staff turnover through improved performance development programmes.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Analysed market data to create competitive compensation and benefits packages.
- Led high-performing teams and developed organisational leadership capacity.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Designed industry-leading employee engagement and recognition programmes.
- Held company-wide town hall meetings to convey updates.
Patient Experience
NMC AL-SALAM MEDICAL GROUP
Riyadh
04.2019 - 09.2020
- My experience and ability to work in Al-Salam Medical Group, affiliated to NMC Medical Company, was used as an operating and management consultant
- The transformation phase from a family sector to a company
- Work has been made on development in services and operation
- Working on stabilizing the group in terms of material and looking forward to income and profitability
- Developing initiatives and making new initiatives to increase income
- Renewing relations in all sectors, avoiding previous mistakes, and entering into companies with the government sector in the service of patients and society
- Using quality tools and financial analyzes to know where we are, where we want to reach, and how
- I have participated, according to experience, in a major role in obtaining accreditation's (CBAHI, JCI)
DIRECTOR OF Operation & Patient Experience
Erfan Hospital
Jeddah
01.2016 - 12.2017
- Oversee the daily operational activities, and coordinate the human and material resources of the hospital
- Regarding programs and employee policies, formulated policies and coordinate methods to ensure patient satisfaction
- Identified and capitalised on growth opportunities in the market.
- Introduced new marketing campaigns, boosted brand image.
- Conducted strategic planning sessions to drive corporate objectives.
- Instituted cost control measures, mitigated financial risk.
- Enhanced productivity through innovative management techniques.
- Led team to streamline operations by implementing new strategies.
- Initiated business development activities, expanded client base.
- Implemented operational changes for improved efficiency.
- Championed change initiatives within the organisation for streamlined operations.
- Established solid partnerships for enhanced market presence.
- Developed comprehensive business plans for company growth.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Fostered a positive work environment, increased employee morale.
- Enforced compliance measures for adherence to industry standards.
- Drove process improvements, optimised workflow efficiency.
- Optimised resource allocation to maximise productivity.
- Directed team to deliver high-quality customer service.
- Supervised staff training programmes with focus on skill enhancement.
- Coordinated large scale projects with successful outcomes.
- Managed negotiations with clients to secure profitable contracts.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented company policies and legal guidelines.
- Formulated business plans to increase growth and minimise cost for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Managed business operations, financial performance and investments of company.
- Built key stakeholder relationships to facilitate business growth.
- Implemented process improvements, streamlining operations for increased productivity.
- Recruited and developed high-performing teams, with focus on talent retention.
- Established and monitored key performance indicators, gauging organisational success.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Provided strategic insights for informed decision-making to board of directors.
- Directed cross-functional teams, fostering collaboration and achieving project milestones.
- Spearheaded strategic planning initiatives, aligning organisational objectives with long-term goals.
- Facilitated professional development programs, enhancing leadership capabilities within organisation.
- Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.
- Developed financial strategies to maximise budget allocations and ROI.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Monitored operations to assess and highlight results.
- Established strong rapport with stakeholders to enhance business credibility.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Allocated resources to teams and projects based on need, performance and availability.
- Established budgets based on historical, current and forecasted business data.
- Recruited and managed senior staff with focus on delivering clear results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Put in place clear controls for financial administration and business management.
- Partnered with management team to optimise operations and reduce costs.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Served as official representative of organisation to public groups or government agencies.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Set strategic plans to govern functioning of [Type] operations.
Director Of Business Center Care National Hospital
Saudi
Riyadh, Riyadh Region
01.2012 - 01.2014
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Led team to streamline operations by implementing new strategies.
- Directed team to deliver high-quality customer service.
- Initiated business development activities, expanded client base.
- Coordinated large scale projects with successful outcomes.
- Instituted cost control measures, mitigated financial risk.
- Conducted strategic planning sessions to drive corporate objectives.
- Implemented operational changes for improved efficiency.
- Championed change initiatives within the organisation for streamlined operations.
- Drove process improvements, optimised workflow efficiency.
- Managed negotiations with clients to secure profitable contracts.
- Supervised staff training programmes with focus on skill enhancement.
- Enhanced productivity through innovative management techniques.
- Optimised resource allocation to maximise productivity.
- Developed comprehensive business plans for company growth.
- Enforced compliance measures for adherence to industry standards.
- Fostered a positive work environment, increased employee morale.
- Identified and capitalised on growth opportunities in the market.
- Introduced new marketing campaigns, boosted brand image.
- Established solid partnerships for enhanced market presence.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Formulated business plans to increase growth and minimise cost for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Managed business operations, financial performance and investments of company.
- Built key stakeholder relationships to facilitate business growth.
- Implemented process improvements, streamlining operations for increased productivity.
- Recruited and developed high-performing teams, with focus on talent retention.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Directed cross-functional teams, fostering collaboration and achieving project milestones.
- Spearheaded strategic planning initiatives, aligning organisational objectives with long-term goals.
- Facilitated professional development programs, enhancing leadership capabilities within organisation.
- Developed financial strategies to maximise budget allocations and ROI.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Monitored operations to assess and highlight results.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Established budgets based on historical, current and forecasted business data.
- Recruited and managed senior staff with focus on delivering clear results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Put in place clear controls for financial administration and business management.
- Served as official representative of organisation to public groups or government agencies.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Allocated resources to teams and projects based on need, performance and availability.
Patient Services Director
CARE NATIONAL HOSPITAL
Riyadh
01.1996 - 12.2012
- The Patient Services Director takes care of all matters related to the patient from his admission to the hospital until his discharge
- The following sections are attached to the director of the department and under his supervision: Reception and registration department (outpatient and emergency clinics), Appointments Department, Admission Department, Patient Relations Department, Medical Records Section, Department of Social Service, Customer Care Department, Patient complaints and suggestions section, Medical Reports Section, Department of Coordination and Eligibility for Treatment
- Established solid partnerships for enhanced market presence.
- Coordinated large scale projects with successful outcomes.
- Introduced new marketing campaigns, boosted brand image.
- Identified and capitalised on growth opportunities in the market.
- Managed negotiations with clients to secure profitable contracts.
- Conducted strategic planning sessions to drive corporate objectives.
- Instituted cost control measures, mitigated financial risk.
- Championed change initiatives within the organisation for streamlined operations.
- Implemented operational changes for improved efficiency.
- Optimised resource allocation to maximise productivity.
- Enforced compliance measures for adherence to industry standards.
- Directed team to deliver high-quality customer service.
- Fostered a positive work environment, increased employee morale.
- Developed comprehensive business plans for company growth.
- Drove process improvements, optimised workflow efficiency.
- Initiated business development activities, expanded client base.
- Led team to streamline operations by implementing new strategies.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Supervised staff training programmes with focus on skill enhancement.
- Enhanced productivity through innovative management techniques.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented company policies and legal guidelines.
- Formulated business plans to increase growth and minimise cost for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Managed business operations, financial performance and investments of company.
- Built key stakeholder relationships to facilitate business growth.
- Implemented process improvements, streamlining operations for increased productivity.
- Recruited and developed high-performing teams, with focus on talent retention.
- Established and monitored key performance indicators, gauging organisational success.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Provided strategic insights for informed decision-making to board of directors.
- Directed cross-functional teams, fostering collaboration and achieving project milestones.
- Spearheaded strategic planning initiatives, aligning organisational objectives with long-term goals.
- Facilitated professional development programs, enhancing leadership capabilities within organisation.
- Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.
- Developed financial strategies to maximise budget allocations and ROI.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Monitored operations to assess and highlight results.
- Established strong rapport with stakeholders to enhance business credibility.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Allocated resources to teams and projects based on need, performance and availability.
- Established budgets based on historical, current and forecasted business data.
- Recruited and managed senior staff with focus on delivering clear results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Put in place clear controls for financial administration and business management.
- Partnered with management team to optimise operations and reduce costs.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Served as official representative of organisation to public groups or government agencies.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Set strategic plans to govern functioning of [Type] operations.
Education
Phd in Sociology -
King Saud University
Skills
- Excellent relationships with others
- Specialization in human development
- Problem-solving
- Communication skills
- Strategic planning
- Leadership
- Quality Assurance
- Calm under pressure
- Employee relations
- HR policies development
- Labour legislation knowledge
- Performance evaluation
- Training and development coordination
- Conflict resolution expertise
- Reward management competence
- Recruitment strategy designing
- Talent acquisition mastery
- Crisis management capacity
- Effective communication
- Strategic decision making
- Psychometric assessment understanding
- Policy development
- Hiring management
- Employment relations
- Organisational development
- Recruitment management
- Legal compliance
- Onboarding procedures
- Disciplinary proceedings handling
- Employee relations expertise
- Employment law knowledge
- Corporate culture building
- Conflict resolution capabilities
- Employment law
- Employee Relations
- Appraisal systems
- Onboarding processes
Languages
Arabic
English
Accomplishments
- I got the certificate, a shield of honour and a financial reward for the great role in Al-Salam Hospital obtaining the international accreditation certificate for health facilities, and a special letter of thanks was written to me from the accreditation team for my best representation of my country
- I am pleased to announce that I have reached the final list for the Dr. Rizad Mobin Award from Aster DM Healthcare due to my numerous achievements at Aster Sanad Hospital.
Collecting Debts-2018
Letter of thanks for the contribution in collecting financial dues for Al Salam Hospital from insurance companies
Leaders in JCI Achievement-2016
I obtained the certificate, an honorary shield and a financial reward for the major role in the Irfan Hospital obtaining the international accreditation certificate for health facilities
Aramco Company Care-2015
A letter of thanks from the largest company (Aramco) for the efforts made to serve their patients
Accreditation Certificate CBAHI-2013
A letter of thanks and appreciation for my contribution as a Director of Patient Experience Services Department to obtain the Health Facilities Accreditation Certificate (CBAHI) at National Hospital in Riyadh
Sector Leader in the New Expansion of the Hospital-2013
A certificate of thanks, appreciation, shield, and financial reward for the work of all matters related to the operating administration, business centre, and patient services in the expansion of the new building of the National Hospital in Riyadh, Inauguration was made by the Prince of Riyadh
Certification
- Consultant in Sociology- Saudi Council (valid till July 2025)
- Training and certification in strategy from Aster Academy.
- Training in finance and revenue from Aster Academy.
- Training in leadership and management from Aster Academy.
- Training in dealing with diverse clients from Aster Academy.
- Additionally, I have numerous other certifications and training in management, strategies, and financial planning since the beginning of my work at the National Hospital up to the present moment.
Custom
References available upon request.
Personal Information
Timeline
Head of HR & Patient Experience
Aster Sanad Hospital
10.2020 - 03.2025
Patient Experience
NMC AL-SALAM MEDICAL GROUP
04.2019 - 09.2020
DIRECTOR OF Operation & Patient Experience
Erfan Hospital
01.2016 - 12.2017
Director Of Business Center Care National Hospital
Saudi
01.2012 - 01.2014
Patient Services Director
CARE NATIONAL HOSPITAL
01.1996 - 12.2012
Phd in Sociology -
King Saud University
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