Drew Tonkin
Bowden
Summary
Dynamic supermarket employee at Cowell Foodland, recognised for enhancing customer satisfaction through exceptional service and efficient cash handling. Proven ability in inventory management and maintaining store hygiene, ensuring compliance with health standards. Adept at training new staff, fostering teamwork, and streamlining operations for an optimal shopping experience.
Overview
6
6
years of professional experience
Work History
Supermarket Employee
Cowell Foodland
01.2019 - 02.2025
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Streamlined checkout process, resulting in shorter wait times for customers.
- Operated point of sale (POS) systems to process cash, card, and check transactions quickly and accurately.
- Stocked shelves with merchandise, ensuring accurate placement and clear labelling.
- Maintained store presentation by organising displays.
- Monitored expiration dates and removed unsellable items to uphold health and safety standards.
- Trained new staff on POS terminal operation, transaction handling, and troubleshooting
Education
Bachelor of Engineering (Honours) (Chemical) -
The University of Adelaide
Adelaide11-2029
Bachelor of Biotechnology -
The University of Adelaide
Adelaide, SA11-2029
SACE Certification -
St Joesph's School Port Lincoln
Port Lincoln, SA11-2024
Skills
- Handling customer complaints
- Cleanliness and hygiene
- Maintaining store appearance
- Cash handling proficiency
- Health and safety compliance
- Stock replenishment
- Product rotation
- Bagging groceries
- Point of sale systems
- Store equipment operation
- Teamwork and collaboration
- Customer service
- Attention to detail
Accomplishments
Successfully completed SACE with an ATAR of 97.20.
Timeline
Supermarket Employee
Cowell Foodland
01.2019 - 02.2025
Bachelor of Engineering (Honours) (Chemical) -
The University of Adelaide
Bachelor of Biotechnology -
The University of Adelaide
SACE Certification -
St Joesph's School Port Lincoln
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