Dr.Mohamed Abdelkhalek
Operation manager
Al Jubayl
Summary
Accomplished Operations Manager with a proven track record at Dr.Amjad Alhokail Specialized Polyclinics, enhancing patient satisfaction from 3.0 to 4.1 and doubling income. Expert in operations management and leadership, adept at problem-solving and staff management. Achieved a 95.5% CBAHI accreditation score, demonstrating exceptional performance monitoring and customer service skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
Avicena Medical Center
Al Jubayl, Eastern Province
09.2024 - Current
- Change the infection control policy and train medical and non medical stuff to create sterilized environment.
Modification of the most infected areas CCSD and medical waste to be applicable and matching CBAHI and MOH terms and conditions .
Increase patient satisfaction by presenting high quality service starting from responding to patient demands until end of journey.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Operation Manager/ Branch Director
Dr.Amjad Alhokail Specialized Polyclinics
11.2014 - Current
- Change the facility from two speciality clinic to ambulatory medical complex with more than 10 specialities leading all of them to deliver top priority patient satisfaction.
- Increase the total income by 100% .
- Decrease the rapid turnover of the employees by increasing their passion and self-confidence.
- Increase our patients satisfaction and Feedback from 3.0 to 4.1 .
- Getting the highest accreditation in Kingdom of SaudArabia CBAHI with excellent degree of 95.5 % to be the first ambulatory polyclinic certified in jubail .My branch had the third place in AMYAZ award at the level of the whole Eastern Province depends on quality service and patient satisfaction survey .
- الحصول على جائزة أميز المركز الثالث على مستوى المنطقة الشرقية والتي تعنى بالخدمة عالية الجودة والتميز.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Education
Higher Dental Diploma in Endodontics - Endodontics
04.2001 -
Bachelor of Dental Surgery - Dentistry
04.2001 -
Skills
Operations management
Timeline
Operations Manager - Avicena Medical Center
09.2024 - Current
Operation Manager/ Branch Director - Dr.Amjad Alhokail Specialized Polyclinics
11.2014 - Current
Ainshams University - Higher Dental Diploma in Endodontics, Endodontics
04.2001 -
Ainshams - Bachelor of Dental Surgery, Dentistry
04.2001 -
Similar Profiles
Yolanda BrownYolanda Brown
Spanish Interpreter at Guideline CenterSpanish Interpreter at Guideline Center
Kalash MichealKalash Micheal
Nursing Student at Avicena Medical College And Hospital.Nursing Student at Avicena Medical College And Hospital.
Rafael EspejoRafael Espejo
Cardiovascular Anesthesiologist at CHF Citrus Medical Center, Inverness, FL, and Leesburg Regional Medical Center Associates, PACardiovascular Anesthesiologist at CHF Citrus Medical Center, Inverness, FL, and Leesburg Regional Medical Center Associates, PA