Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals
Experienced GP with background in providing exceptional and individualized care. Collaborates well with nurses to triage and priorities patients in high-pressure situations.
Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Astute Claims Handler achieving fair customer outcomes through focused claims handling, processing and resolution. Organized and methodical to manage high-volume caseloads within target settlement timeframes. Meticulous and accurate in documentation for reliable reference.
Confident employee with adaptable, flexible work ethic seeks opportunity in claims handling team. Communicates clearly and professionally for excellent customer service. Plans and prioritizes well to achieve tasks to deadlines.
. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Claims Review and Rejection Supervisor
Prince Sultan Humanitarian City
09.2023 - Current
Supervising Review and Rejection Team for Moh ,insurance and other sponsor claims
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives, and communication goals.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Claim Supervisor
AXA
09.2021 - 09.2023
Supervises the Team to manage the insurance claim process through different channels
i.e naphies,physical claims, csv and reimbursement
Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
Insurance Manager
Saudi Care Clinic
08.2018 - 09.2021
Key outputs Prospective Insurance companies identified,agreements reviewed,selection made and contracts awarded
Insurance policies implemented after the agreement is signed
Developed strategic plans for day-to-day financial operations.
Dealing with reconciliations and mutual settlement coordinated with insurance companies
Coordianate with insurance companies for approval issues
work distribution within insurance team
General Practitioner
Al Faisal University
07.2016 - 07.2018
Providing First Aid to students
Dealing with ER cases and referring them to Hospitals
Dealing with VIP students andtracking their progress, and providing the best possible treatment plans
Improved patient satisfaction by providing comprehensive and empathetic care during consultations.
ER Specialist
Mahroof international Hospital
11.2015 - 06.2016
Maintained confidentiality and impartiality in all patient interactions to maintain data protection.
Prescribed and administered medications topically, orally and via intravenous injections.
Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
Advised patients on post-treatment care options, at-home plans and rehabilitation.
Performed physical exams on patients, continuously communicating patient needs and comfort levels.
Enhanced patient care by efficiently managing emergency room flow and coordinating with medical staff.
Internship Trainee
PIMS HOSPITAL
04.2014 - 05.2015
Identified gaps and assessed areas requiring improvement.
Documented observations and client communications to develop better training techniques.
Collected testimonials from interns and sent thank you cards.
Provided certificates of completion and gifts for training attendees.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA