Duaa Aldossary
Khobar,Eastern Province
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service (CS)
DHL
Al Khobar, Saudi Arabia
01.2013 - 01.2016
- Optimized service quality by ensuring up-to-date knowledge about company products, services, and policies.
- Developed and shared successful customer stories and case studies to promote marketing activities.
- Maintained database with up-to-date customer information.
- Resolved customers' general inquiries by phone, email, and in person.
- Managed quality of calls, using call monitoring software to determine areas of improvement.
- Overcame customer objections by troubleshooting issues to determine suitable solutions.
Customs & Clearance (GTW)
DHL
Khobar, Saudi Arabia
01.2016 - 01.2019
- Maintained compliance with reporting requirements with timely submission of customs documentation.
- Verified shipments against documents to maintain accuracy.
- Followed the requirements and regulations for dangerous goods handling.
- Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
- Documented waybill data and dimensions and weights of cargo in computer database.
Logistics
DHL
Al Khobar
01.2019 - Current
Education
Bachelor's degree - History
Imam Abdulrahman University
Khobar, Eastern Province 06.2005 - 06.2010
Skills
- Exemplary verbal and written communicator
- Excel proficiency
- Coordination
- Schedule development
- Shipping Documentation
- Deadline and scheduling management
- Spreadsheet tracking
- Company procedure adherence
- Customer service skills
- Document preparation
- Vendor relationship management
Languages
Arabic
Native
English
Advanced
Timeline
Logistics
DHL
01.2019 - Current
Customs & Clearance (GTW)
DHL
01.2016 - 01.2019
Customer Service (CS)
DHL
01.2013 - 01.2016
Bachelor's degree - History
Imam Abdulrahman University
06.2005 - 06.2010
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