Dustin Villanueva
Riyadh,Saudi Arabia
Summary
Dedicated massage therapist with expertise in Swedish and sports massage techniques, complemented by a strong understanding of hospitality standards and front desk security protocols. Proficient in massage oil selection, ensuring optimal client satisfaction while adhering to ethics and professionalism. Skilled in basic bookkeeping, contributing to efficient business operations. Committed to enhancing client well-being through tailored massage therapies and aiming to advance within the wellness industry.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Massage therapist/ Receptionist
Al Wessam Massage Center
Riyadh, Saudi Arabia
2020.07 - Current
- Maintained clean and comfortable therapy environments, promoting relaxation and healing.
- Developed personalised treatment plans to aid in pain management and stress relief.
- Kept detailed records of treatments provided for future reference and continuity of care.
- Stayed updated on latest industry trends and research to enhance service delivery.
- Advised on post-massage activities such as rest or exercise that would be beneficial.
- Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
- Administered sports massages to athletes aiding in improved performance.
- Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
- Alleviated physical discomfort with targeted deep tissue massage techniques.
- Delivered high quality therapeutic massages by employing a range of techniques and modalities.
Area Manager
Development Works Food Company
Riyadh, Saudi Arabia
2017.05 - 2020.04
- Trained members of the team for improved overall productivity.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Streamlined operations by introducing innovative managerial procedures.
- Oversaw successful product launches contributing to increased market share.
- Analysed sales data regularly for informed decision-making processes.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Improved team efficiency by implementing new strategies for task delegation.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Established strong relationships with key stakeholders to enhance business growth.
- Led multiple teams across different areas, fostering collaboration and communication.
- Promoted a positive work environment which increased employee retention rate.
Assistant Store Manager
Herfy Foods Services Inc.
Riyadh, Saudi Arabia
2007.01 - 2017.03
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Coordinated staff meetings for improved communication and team morale.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Managed cash registers, handled financial transactions accurately.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Resolved customer complaints efficiently, ensured customer satisfaction.
Accounts payable accountant
Rustan Supercenter (Shopwise)
Makati City, Philippines
2005.04 - 2007.12
- Managed timely payment runs, ensuring no late payment fees incurred.
- Improved invoice processing speed by implementing a new bookkeeping software.
- Conducted regular reviews of supplier contracts for cost-saving opportunities.
- Maintained vendor files, resulting in improved organisation and accessibility.
- Implemented an electronic filing system, enhancing document retrieval process.
- Developed internal controls over accounts payable, minimising risk of fraud or error.
- Completed month-end closing activities on time to avoid delays in reporting.
- Improved team productivity through cross-training staff members on various functions within the accounts payable department.
- Ensured accurate record keeping with diligent maintenance of accounts payable ledger.
- Processed expense claims from employees, ensuring adherence to company policies.
- Submitted payments to vendors for maintaining good company relationships.
Education
Bachelor of Business Administration - Accountancy
Philippine School of Business Administration (PSBA)
Manila, Philippines 2000.06 - 2004.04
Diploma - Massage Therapist
Migrant Worker Office(MWO) Riyadh -TESDA
Riyadh, Riyadh Region 2020.12 - 2021.03
Skills
- Swedish massage technique
- Massage oil selection
- Ethics and professionalism
- Sports massage techniques
- Hospitality standards
- Basic bookkeeping
- Front desk security protocols
Languages
English
Upper intermediate
Arabic
Intermediate
References
References available upon request.
Timeline
Diploma - Massage Therapist
Migrant Worker Office(MWO) Riyadh -TESDA
2020.12 - 2021.03
Massage therapist/ Receptionist
Al Wessam Massage Center
2020.07 - Current
Area Manager
Development Works Food Company
2017.05 - 2020.04
Assistant Store Manager
Herfy Foods Services Inc.
2007.01 - 2017.03
Accounts payable accountant
Rustan Supercenter (Shopwise)
2005.04 - 2007.12
Bachelor of Business Administration - Accountancy
Philippine School of Business Administration (PSBA)
2000.06 - 2004.04