Dylan Doroschenko
Flinders Park
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Excelsior Hotel - BHG Hotels
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Assistant Manager
The Henley Beach Hotel - Endeavour Group
01.2020 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hospitality Worker
The Precinct - Port Adelaide Football Club
03.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Bar Attendant
The Woolshed On Hindley
04.2018 - 05.2019
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Operated POS system to collect payments from customers.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Duty Manager
Burp Burritos
01.2017 - 02.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Food and Beverage Attendant
Pinnacle People
01.2016 - 03.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Demonstrated success in maintaining high level of customer satisfaction.
Maintenance Worker
The Goodwood Hotel
04.2014 - 01.2016
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Conducted repairs on equipment to return machines and tools to functionality.
Education
Henley High School
Henley Beach, SA12.2010
Skills
- Overseeing Employees
- Sales and Marketing
- Talent Recruitment and Development
- Product and Service Knowledge
- Negotiation and Conflict Resolution
- Excellent customer Service and Satisfaction
- Use of POS systems and administrative skills
- Professional phone & email manner
Certification
2022 - First AID Certificate - St John Ambulance SA.
2017 - Responsible Person Badge.
2016 - Certificate II in Hospitality.
2014 - Responsible Service of Alcohol.
2012 - Certificate II in Construction.
2011 - Certificate III in Business.
References
Matt Rogers - Business owner - Goodwood Hotel - (08) 8272 9185
Cameron Groskreutz - Former Venue Manager - Henley Beach Hotel - 0401 400 399
Nikki Clavell - Gaming Manager - Excelsior Hotel - 0403 340 117
Timeline
Assistant Manager
The Excelsior Hotel - BHG Hotels
08.2022 - Current
Assistant Manager
The Henley Beach Hotel - Endeavour Group
01.2020 - 08.2022
Bar Attendant
The Woolshed On Hindley
04.2018 - 05.2019
Hospitality Worker
The Precinct - Port Adelaide Football Club
03.2018 - 01.2020
Duty Manager
Burp Burritos
01.2017 - 02.2018
Food and Beverage Attendant
Pinnacle People
01.2016 - 03.2017
Maintenance Worker
The Goodwood Hotel
04.2014 - 01.2016
Henley High School
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