Ebaa Dia
IT Manager
Jeddah
Summary
Experienced IT Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams.
Overview
27
27
years of professional experience
2
2
Certifications
5
5
years of post-secondary education
Work History
IT Manager
Walid Juffali Co. WJCO
Jeddah
06.2015 - Current
- Oversaw IT department operations and training for main company WJCO and other sister companies Hitachi T & D Systems Saudi Arabia Ltd., Energy and Infrastructure Company Ltd. EICO, St.Lucia Counslate.
- Managed network and system performance, conducting troubleshooting, and maintenance.
- Assisted in development of long-term strategies to grow department and resources.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Customized and repaired technology based on departments requests.
- Budgeting for equipment cost.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
IT Supervisor
National Automobile Industries Co. - NAI
Jeddah
10.2003 - 05.2015
- Support for two companies Mercedes-Benz National Automobile Industries Co. Ltd. (NAI) and Juffali Industrial Product Company (JIPCO)
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Installing and configuring computer networks and systems.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Responsible for installing and configuring Mercedz-Benz applications for both companies NAI and JIPCO.
- Monitoring computer networks and systems to identify how performance can be improved.
Training and Marketing Counsltant
Arabian Computer Projects Co. - ACP
Jeddah
04.2000 - 09.2003
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Assists the Training center manager on special projects.
- Developing the business plan including goals, objectives, strategies, and budget.
Branch Operations Manager
CompuBase
Jeddah
05.1996 - 03.2000
- Maintained branch files for major accounts, investments and employees.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
Education
Bachelor of Science - Computer Science
08.1991 - 04.1996
Skills
Documentation and reporting
Quality assurance
Budget administration
Training and Development
Self-Motivated
CCNA Training Course
ITIL Training Course
ISO 9001 Training Course
KPI (Key Performance Indicators) Training Course
Certification
Microsoft Certified Professional
Timeline
IT Manager - Walid Juffali Co. WJCO
06.2015 - Current
IT Supervisor - National Automobile Industries Co. - NAI
10.2003 - 05.2015
Training and Marketing Counsltant - Arabian Computer Projects Co. - ACP
04.2000 - 09.2003
Branch Operations Manager - CompuBase
05.1996 - 03.2000
King Abdulaziz University - Bachelor of Science, Computer Science
08.1991 - 04.1996