Summary

Overview

Work History

Education

Skills

Certification

Timeline

Ebaa Dia

IT Manager

Jeddah

Summary

Experienced IT Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams.

Overview

27

27

years of professional experience

2

2

Certifications

5

5

years of post-secondary education

Work History

IT Manager

Walid Juffali Co. WJCO

Jeddah

06.2015 - Current

Oversaw IT department operations and training for main company WJCO and other sister companies Hitachi T & D Systems Saudi Arabia Ltd., Energy and Infrastructure Company Ltd. EICO, St.Lucia Counslate.
Managed network and system performance, conducting troubleshooting, and maintenance.
Assisted in development of long-term strategies to grow department and resources.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Guided organizational technology strategy and roadmaps.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Customized and repaired technology based on departments requests.
Budgeting for equipment cost.
Interacted and negotiated with vendors, outsources and contractors to secure products and services.

IT Supervisor

National Automobile Industries Co. - NAI

Jeddah

10.2003 - 05.2015

Support for two companies Mercedes-Benz National Automobile Industries Co. Ltd. (NAI) and Juffali Industrial Product Company (JIPCO)
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Installing and configuring computer networks and systems.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Responsible for installing and configuring Mercedz-Benz applications for both companies NAI and JIPCO.
Monitoring computer networks and systems to identify how performance can be improved.

Training and Marketing Counsltant

Arabian Computer Projects Co. - ACP

Jeddah

04.2000 - 09.2003

Analyzed problems and worked with teams to develop solutions.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Interacted with customers by phone, email, or in-person to provide information.
Assists the Training center manager on special projects.
Developing the business plan including goals, objectives, strategies, and budget.

Branch Operations Manager

CompuBase

Jeddah

05.1996 - 03.2000

Maintained branch files for major accounts, investments and employees.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained friendly and professional customer interactions.
Trained employees on proper procedures and strategies to improve productivity.

Education

Bachelor of Science - Computer Science

King Abdulaziz University, Jeddah

08.1991 - 04.1996

Skills

Documentation and reporting

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Certification

Microsoft Certified Professional

Timeline

IT Manager - Walid Juffali Co. WJCO

06.2015 - Current

IT Supervisor - National Automobile Industries Co. - NAI

10.2003 - 05.2015

Training and Marketing Counsltant - Arabian Computer Projects Co. - ACP

04.2000 - 09.2003

Branch Operations Manager - CompuBase

05.1996 - 03.2000

King Abdulaziz University - Bachelor of Science, Computer Science

08.1991 - 04.1996