Ebaid ALHarbi
Riyadh,Saudi Arabia
Summary
Highly skilled professional with expertise in project management, client relations, and people management. Demonstrates strong organizational and multitasking abilities, exceptional communication proficiency, and adaptability in diverse work environments. Experienced in overseeing operations, ensuring compliance with regulatory standards, and facilitating transactions while managing client relationships. Committed to driving performance tracking and operational excellence, with a focus on aligning strategies to industry standards and business goals.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Project Manager
Institute Of Consulting & Business Solutions SEIZE
Riyadh, Riyadh Region
02.2025 - Current
- Implemented quality control measures, ensured adherence to standards.
- Utilised advanced project management tools for superior tracking and reporting.
- Ensured effective resource allocation with meticulous project scheduling.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Enhanced project efficiency by streamlining communication channels.
- Developed comprehensive project plans for successful execution and delivery.
- Promoted team collaboration for more innovative solutions in projects.
- Planned staff and resources within business budgets for minimised expenditure.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Implemented organisational policies for smooth service delivery.
Operations Supervisor
Wakkan International Company
Riyadh, Saudi Arabia
04.2023 - 01.2025
- Overseeing the work of employees, providing guidance, and ensuring productivity.
- Addressing employee issues and resolving conflicts.
- Managing resources, including personnel, equipment, and materials.
- Coordinating with other departments to support operational needs.
- Ensuring that operations meet quality standards and customer expectations.
- Conducting regular inspections and audits to maintain quality.
- Addressing quality issues and implementing corrective actions.
- Creating work schedules and assigning tasks to employees.
- Planning and coordinating daily operations to meet production targets.
- Assisting in the development and management of the operational budget.
- Handling escalated customer complaints.
Logistics Administrator
NAFFCO Firefighting Company
Riyadh, Riyadh Region
12.2018 - 03.2023
- Coordinating with various departments to meet delivery deadlines.
- Ensuring accurate and timely order fulfillment.
- Coordinating with suppliers to replenish stock as needed.
- Liaising with suppliers to manage purchase orders and deliveries.
- Resolving issues related to supplier deliveries and discrepancies.
- Maintaining accurate records of all logistics activities, including shipments, inventory, and transactions.
- Preparing reports on logistics performance and metrics.
- Monitoring logistics costs and identifying cost-saving opportunities.
- Managing budgets related to logistics activities.
- Ensuring compliance with transportation regulations and safety standards.
- Working closely with other departments, such as sales, procurement, and warehouse teams, to ensure smooth logistics operations.
- Supporting logistics team members and assisting with training and development.
Broker
AXA Cooperative Insurance Company
Riyadh, Riyadh Region
02.2018 - 12.2018
- Establishing and maintaining relationships with clients.
- Understanding and identifying the needs and goals of clients.
- Offering ongoing support and assistance to clients.
- Acting as a mediator between buyers and sellers to negotiate terms and prices.
- Preparing and managing necessary paperwork and contracts.
- Ensuring all transactions comply with relevant laws and regulations.
- Marketing and promoting listings or products to potential buyers.
- Developing and implementing effective sales strategies.
- Handling financial transactions and ensuring timely payments.
- Earning commission based on successful transactions.
- Helping clients find the best insurance policies to meet their needs.
- Comparing different insurance options and explaining coverage details.
- Assisting with the claims process.
Sales Representative
AXA Cooperative Insurance Company
Riyadh, Riyadh Region
02.2017 - 02.2018
- Explaining the features, benefits, and costs of various insurance policies.
- Providing clients with quotes and detailed information about different insurance options.
- Assisting clients with policy changes, renewals, and cancellations.
- Guiding clients through the claims process and ensuring timely resolution.
- Providing clients with quotes and detailed information about different insurance options.
- Ensuring all sales activities comply with insurance regulations and company policies.
- Meeting or exceeding sales targets and quotas set by the company.
- Building and nurturing long-term relationships with clients.
- Participating in team meetings and training sessions.
- Working with underwriters, claims adjusters, and other departments to ensure client satisfaction.
Administrator
King Faisal University
Riyadh, Riyadh Region
05.2015 - 06.2017
- Maintaining accurate records of students, faculty, and staff.
- Assisting with the scheduling and organization of classes and exams.
- Providing administrative support to academic advisors and assisting students with registration, course selection, and academic issues.
- Checking student attendance and verifying identities.
- Ensuring a quiet and orderly environment during exams.
- Making sure students adhere to exam rules and policies.
- Answering questions regarding exam instructions.
- Distributing and collecting exam papers and necessary materials.
- Completing and submitting any required paperwork, such as attendance sheets or incident reports.
Customer Service Representative
Al Jazeera Bank
Riyadh, Riyadh Region
01.2015 - 02.2016
- Helping customers with inquiries about their accounts, balances, and transactions.
- Providing information about the bank's products and services, such as checking and savings accounts, loans, credit cards, and online banking.
- Processing bill payments, loan payments, and credit card payments.
- Addressing and resolving customer complaints and issues promptly and effectively.
- Handling disputes related to account transactions, fees, or charges.
- Verifying customer identities to prevent fraud and ensure security.
- Building and maintaining positive relationships with customers to enhance loyalty and satisfaction.
- Preparing and processing necessary documentation for account transactions and services.
- Helping customers navigate and use online banking platforms and mobile apps.
- Collaborating with other bank staff and departments to provide comprehensive customer service.
- Participating in training programs to stay updated on bank products, services, and policies.
Education
Bachelor of Science - Epidemiology and biostatistics
Saudi Electron University
09.2018 - 12.2023
Diploma - Engineering
Saint Mary's University
01.2011 - 05.2014
Diploma - English
Canadian Language Learning College
03.2009 - 04.2010
Skills
- Strong organizational and multitasking abilities
- Exceptional communication and interpersonal skills
- Experienced in overseeing operations and ensuring compliance
- Adaptable and able to thrive in diverse work environments
- Capable of facilitating transactions and managing client relationships
- Knowledge of regulatory compliance and industry standards
- Project Management
- Client relations
- People Management
- Performance tracking
- Communication proficiency
Certification
- Certified in Retail Banking Professional Foundation, The Institute of Banking
- Certified in Insurance Foundations Professional, The Institute of Banking
Languages
Arabic
Native language
English
Fluent
Arabic
Native
Timeline
Project Manager
Institute Of Consulting & Business Solutions SEIZE
02.2025 - Current
Operations Supervisor
Wakkan International Company
04.2023 - 01.2025
Logistics Administrator
NAFFCO Firefighting Company
12.2018 - 03.2023
Bachelor of Science - Epidemiology and biostatistics
Saudi Electron University
09.2018 - 12.2023
Broker
AXA Cooperative Insurance Company
02.2018 - 12.2018
Sales Representative
AXA Cooperative Insurance Company
02.2017 - 02.2018
Administrator
King Faisal University
05.2015 - 06.2017
Customer Service Representative
Al Jazeera Bank
01.2015 - 02.2016
Diploma - Engineering
Saint Mary's University
01.2011 - 05.2014
Diploma - English
Canadian Language Learning College
03.2009 - 04.2010
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