Ebrahim Abdulla
Dammam
Summary
I am a highly motivated and committed IT leader with extensive experience in building full-scale infrastructure, systems, and security environments for depots, terminals, and cold storage facilities. Over the course of five major projects, I have successfully delivered end-to-end IT and operational technology solutions that enhanced resilience, optimised logistics workflows, and drove measurable business improvements. What sets me apart is my ability to blend technical depth with strategic vision—aligning IT roadmaps with business objectives while ensuring compliance with global standards such as ISO 27001, ISO 22301, and GDPR. I am trusted by executives as a senior leader who can not only design and secure complex environments but also leverage technology to improve operations, efficiency, and customer service. I bring a proven record of transformational leadership, building high-performing teams, fostering cross-departmental collaboration, and embedding a culture of accountability. With a passion for exploiting technology to enable growth, I continuously deliver value through infrastructure modernisation, digital transformation, and security governance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Manager
MSC Mediterranean Shipping Company Saudi & Medlog
03.2021 - Current
- Strategic Leadership, Governance & Assurance
- Delivered a multi-year IT roadmap aligned with MSC Group’s digital transformation strategy and business objectives.
- Standardised IT governance frameworks, ensuring compliance with ISO 27001, ISO 22301, and GDPR.
- Conducted internal IT audits, presenting risk-based findings and recommendations to senior leadership.
- Established and tested BCP/DRP frameworks, enhancing resilience and operational continuity.
- Infrastructure & Operational Technology Projects
- Delivered five major infrastructure builds (depots, terminals, cold store) with secure end-to-end IT and OT systems.
- Designed and deployed resilient LAN/WAN networks, firewalls, CCTV, and access control systems to meet regulatory and operational standards.
- Built Cold Store IT environment with IoT-based temperature monitoring and automated compliance reporting.
- Integrated EDI, ERP, and IoT solutions to streamline logistics workflows, reduce downtime, and improve efficiency.
- Digital Transformation, Compliance & IT Operations
- Migrated legacy infrastructure to Azure cloud, consolidating compute, storage, and identity workloads.
- Improved performance by 30% and reduced downtime by 25% through Citrix migration.
- Modernised identity management with Azure AD, MFA, FIDO keys, and device security aligned to Zero Trust.
- Implemented ServiceNow ITSM, defining SLAs and workflows to optimise service delivery.
- Negotiated vendor contracts, cutting annual IT costs by 10% and enforcing SLA compliance.
- Presented executive dashboards on IT KPIs, project status, incidents, and compliance posture.
IT Manager
Matar Al-Baqmi & Sons Co.
05.2019 - 02.2021
- Developed and executed a Cloud Disaster Recovery strategy with a phased implementation roadmap.
- Migrated messaging systems from Cpanel to Microsoft Exchange 365, improving reliability and collaboration.
- Implemented Office 365 ecosystem (Teams, Skype, Intranet), enabling a paperless digital workplace.
- Planned and managed migration from Dynamics AX 2012 to Dynamics 365 Finance & Operations, ensuring smooth adoption.
- Embedded ITIL framework to standardise IT operations and improve service delivery culture.
- Oversaw infrastructure planning, optimisation, and data centre management for high availability.
- Monitored and enforced IT contract compliance; worked with Finance and Legal on procurement reviews.
- Supported business continuity and IT change management plans, strengthening organisational resilience.
Senior Infrastructure Engineer
Cloudfm Group
04.2016 - 02.2019
- Received the Queen’s Award for Enterprise Innovation (2019) for implementing a winning digital solution.
- Managed and optimised IT infrastructure: Windows servers, Exchange 365, and Azure environments.
- Deployed Cisco Meraki MDM, OneDrive redirection, and Azure-based 2FA for secure mobility.
- Automated maintenance workflows with DevOps scripting, enhancing service responsiveness.
- Improved CAFM system integrations between asset lifecycle and maintenance operations.
- Maintained accurate asset registers through continuous updates on projects and infrastructure changes.
- Collaborated with stakeholders and vendors to deliver system enhancements and improve usability.
- Chaired the CAFM User Group, resolving issues, gathering feedback, and driving system improvements.
- Delivered dashboards and reports for senior management, supporting data-driven decision-making.
Facilities Coordinator
Cloudfm Group
10.2015 - 04.2016
- Coordinated facilities and IT operations, ensuring SLA compliance and timely service delivery.
- Supported project teams in implementing system changes and process improvements.
- Acted as a key liaison between operations, planning, and IT functions.
Photojournalist
Gulf Daily News
11.2008 - 04.2015
- Produced award-winning editorial photography across news, features, and events.
- Developed strong stakeholder and client relationships, delivering high-quality visual reporting.
- Applied creative and technical expertise to enhance brand visibility and audience engagement.
Network Engineer
National Guard
01.2004 - 10.2008
- Designed, configured, and supported secure LAN/WAN infrastructure across military sites.
- Implemented network security controls, including firewalls and access management.
- Provided end-user support, troubleshooting, and system upgrades to ensure high availability.
- Coordinated with security teams to align IT infrastructure with operational defence requirements.
Education
Bachelor of Computing and IT (Honours) -
Open University
01.2018
Skills
- Project Management
- Infrastructure Management
- Security & Risk Management
- Security and Compliance
- Team Leadership
- IT Strategy & Infrastructure
- Vendor Management
- Strategic Planning
- Operations management
- Budgeting and Resource Allocation
- Vendor & Contract Management
- Technical Expertise
Certification
- Managers Academy MSC 2023 ( People Management Program Introduction, Sharing the Vision, Paying attention to team members and the climate within the Team, Developing People, Giving Feedback, Aiming for Results )
- Managing Time & Pressure Cloudfm Group Academy, 2018
- Problem Solving & Decision Making Cloudfm Group Academy, 2017
- Managing Time & Pressure Cloudfm Group Academy, 2019
- CCNA Routing & Switching Cisco, 2015
- ITIL v3 Foundation AXELOS, 2016
- MCSE Bahrain Institute of Technology, 2013
LANGUAG
English: Bilingual Proficiency
Arabic: Professional Working Proficiency
Timeline
IT Manager
MSC Mediterranean Shipping Company Saudi & Medlog
03.2021 - Current
IT Manager
Matar Al-Baqmi & Sons Co.
05.2019 - 02.2021
Senior Infrastructure Engineer
Cloudfm Group
04.2016 - 02.2019
Facilities Coordinator
Cloudfm Group
10.2015 - 04.2016
Photojournalist
Gulf Daily News
11.2008 - 04.2015
Network Engineer
National Guard
01.2004 - 10.2008
Bachelor of Computing and IT (Honours) -
Open University