Great working for Microsoft program
EBRAHIM SALEM
Hardees Area Manager
Jeddah,02
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile with ability to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Honest Regional Operations Manager with excellent skills in recruiting, evaluating and promoting staff members in the QSR industry. Proactive in supporting and planning various effective marketing and sales strategies. Organized and personable with the ability to manage over 12 separate locations. Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance teams developed over 10 years of experience. Proficient in customer service and channel distribution, effectively generating new business opportunities and partnerships to increase long-term revenue growth. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning, and performance management. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering ownership mindset and . Ambitious and results-oriented General Manager with over [Number] years of experience, creating strategic alliances with organizational leaders to effectively align with and support leaders initiatives. Progress-driven planner adept at building and retaining high-performing teams. Detail-oriented RGM with 5 years of operation experience. Expert in industry protocols with proven history of leading shifts with excellent guidance and employee leadership.
Overview
1
1
Language
3
3
Certifications
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Area Operations Manager
Americana
Jeddah, Makkah
09.2010 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [21]%.
- Helped plan marketing strategies.
- Developed processes to save on costs and prevent losses.
- Suggested corrective services to handle customer complaints.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Diminished cost of business operation by [-4]% while boosting sales by [21]%.
- Hired and trained [38] new employees in [4Year].
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Improved productivity while reducing staffing and operational costs by [38-]%.
- Assessed financial statements and [cost and profit] reports to evaluate [profit and loss] performance, develop targeted improvements and implement changes resulting in EBITDA.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail, resulting .
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented operational strategies and effectively built customer and employee loyalty through [SMG] and [EMP ENGAGMENT].
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Delegated [Urgent not important] daily tasks to employees, streamlining daily progress and efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed, trained and motivated [Store level]s and managers to continuously improve knowledge and abilities .
Education
Bachelor of Arts - History Teacher Education
05.2004 - 05.2007
Skills
Ability to supervise
Accomplishments
- Collaborated with team of 52 member in the development of ALL IN.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 34 staff members.
- Documented and resolved WH smallwares which led to get easy systematic on hand.
Software
Certification
Customer service License .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Football and reading
Timeline
Area Operations Manager - Americana
09.2010 - Current
ALEXANDRIA UNIVERSTY - Bachelor of Arts, History Teacher Education
05.2004 - 05.2007
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