Ebtehal Alqassim
Riyadh
Summary
Results-driven professional with a strong background in customer service, content writing, public relations, and human resources. I began my career in customer service, where I developed essential communication skills, then transitioned to content writing and public relations, ultimately becoming a Business Development Executive.
Currently, I serve as an Assistant General Manager and HR Manager, where I not only oversee HR operations, but also focus on the key responsibilities of the Assistant General Manager. In this role, I drive strategic initiatives, enhance operational efficiency, and support overall business objectives, leveraging my diverse skill set to foster organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HR Manager & Assistant General Manager
Ferns n Petals for trading
Riyadh , Saudi Arabia
11.2024 - Current
- Drafted job descriptions based on current roles within the organization.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Helped with employee transfers.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Coordinated workers' compensation insurance and managed claims.
- Assisted in the development of policies related to human resources management.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Executive
Ferns N Petals for trading
02.2024 - 11.2024
- Build and maintain partnerships with various organizations
- Negotiate agreements and contracts, ensuring clarity and mutual benefit
- Translate partnership documents and communications to facilitate collaboration
Public Relations Officer
Ferns N Petals for trading
Riyadh, Saudi Arabia
11.2022 - 02.2024
- Translated government documents, and managed official communications.
- Developed relationships with key stakeholders to enhance government engagement.
- I visited various ministries for official government tasks, such as MOFA, Riyadh Chambers, and the Ministry of Commerce, etc.
- Handled all employees' government-related documents.
- Handled commercial registration creation for the company.
- Legal work for the company.
Content Writer
Ferns n Petals for trading
Riyadh, Saudi Arabia
11.2022 - 02.2024
- Created and translated engaging content in Arabic and English.
- Collaborated with marketing teams to ensure consistent messaging across platforms.
- Translated content work from Arabic to English, and from English to Arabic.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Optimized content for search engines (SEO) to increase visibility and traffic.
- Created new ideas, products and story boards for new marketing campaigns.
- Generated ideas for new content topics based on customer feedback and market research data.
Senior Customer Service Agent
Tamara
11.2021 - 11.2022
- Provide customers with convenient ways to manage their accounts, enable digital payments and provide solutions that meet their financial needs
- Serve the consumers through digital and contact centers
- Navigating multiple computer systems, applications, and utilize search tools to find information
- Calculating and checking to make sure payments, amounts and records are correct
Education
Bachelor of Arts - English & Translation
Imam Mohammad Ibn Saud Islamic University
Riyadh12-2025
Skills
- Public Relations
- Translation
- Stakeholder Engagement
- Official communications
- Document Management
- Legal Work
- Commercial registration
- Content creation
Open To Relocate
True
Certification
- IELTS: 7.0
- STEP: 86
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
HR Manager & Assistant General Manager
Ferns n Petals for trading
11.2024 - Current
Business Development Executive
Ferns N Petals for trading
02.2024 - 11.2024
Public Relations Officer
Ferns N Petals for trading
11.2022 - 02.2024
Content Writer
Ferns n Petals for trading
11.2022 - 02.2024
Senior Customer Service Agent
Tamara
11.2021 - 11.2022
Bachelor of Arts - English & Translation
Imam Mohammad Ibn Saud Islamic University
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