Ebtesam Hamaid

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Identify and pursue new business opportunities
• Negotiate contracts and pricing with clients
• Monitor client accounts and ensure customer satisfaction
• Prepare and present reports on account performance
• Analyze customer data to identify trends and opportunities
• Develop and implement strategies to increase customer loyalty
• Respond to customer inquiries and complaints
• Coordinate with other departments to ensure customer needs are met
• Manage customer accounts and billing
• Develop and implement customer service policies and procedures.

Experienced fashion buyer with a strong sense and understanding of customer needs and wants, equipped with analytical skills to make purchases that are profitable to the company. Intellectually curious with strong leadership, communication, and problem-solving skills. Building partnerships and fostering collaborative relationships across all global organizations that I deal with. Analyzing data or insights to determine industry and consumer trends regarding the product and category

• Creating and developing a strategic long-term plan for the development of the category
• Developing an exit strategy for unsuccessful products
• Overseeing a team of analysts and other support staff
• Building and driving relationships with key vendors to improve pricing and quality of services
• Becoming a leader in category ranging, pricing, and promotions across channels
• Placing appropriate orders to ensure product availability meets demand
• Leading category management projects to optimize ranges and related merchandising
• Collaborating with buyers and merchandisers to expand product categories
• Creating forecasts for product demand to ensure sustainability of inventory
• Managing budget development and revenue for the category
• Developing strong working relationships with buying, marketing, and merchandising teams.

• Responsible for ten team leads and 120 associates
• Ensuring meeting the targets on a daily monthly and basis
• Presenting monthly review for our achievement in the client location and highlight the opportunities and challenges
• Ensure team availability due holidays and plan it accordingly with teams
• Manage headcount report and ensure buffer count does not go high and do internal shuffles when needed
• Studying new opportunities for coming new business under
• HRO for Saudi Aramco and insure of smooth transition
• Insure having all audit requirements and have them approved from all levels
• People management - Succeed in getting new business for HRO with adding 15 agents in one year
• Sending customer satisfaction survey for client and working to achieve 100% customer satisfaction.

• In charge of customer loyalty
• Sales team leader
• Implementing customer centric culture to deliver highly satisfying customer experience
• Responsible for total store results
• Analyze reports and insights and mobilize team accordingly
• Promoting ownership and accountability for category management
• Achieving yearly & monthly targets
• Stock Take
• Interview new associates
• Training plan for new associate
• Weekly reports analyzing the market challenges and opportunities.

• Achieving yearly target.
• Weekly and monthly schedule.
• Stock take.
• Customer CSS.
• Interview new associates. Training plan for new associates.
• Coaching.
• Reporting back to line managers with the market opportunity and challenges.
• Competitor activities.

• Part-time job during intermediate school.