Ebtisam Alwasel
Riyadh,Saudi Arabia
Summary
Results driven professional with expertise in decision making, leadership, and people management. Proficient in Microsoft Office Suite and skilled in data analysis, operations research, and efficient time management. Demonstrates resilience and adaptability in dynamic environments while excelling at optimizing processes to achieve organizational goals.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work history
Senior Delivery Operation Advisor
Tesla
Riyadh
2026.03 - Current
- Learned and applied new skills quickly to improve daily efficiency.
- Delivered tasks successfully under tight deadlines with consistent attention to detail.
- Worked flexible hours covering nights, weekends, and bank holidays.
- Resolved customer issues to increase overall customer satisfaction outcomes.
- Improved efficiency and productivity by acquiring new skills for daily work.
- Created documents using Microsoft Word and other software for clear communication.
- Applied critical thinking to analyze problems and choose suitable solutions.
- Coordinated teamwork on daily tasks to raise overall productivity levels.
- Achieved efficient workflow with proper time management.
- Operating vehicles delivery processes.
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Oversaw inventory management, maintaining accurate records of stock levels and coordinating replenishment as needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Resolved customer complaints efficiently, maintaining a high level of service quality throughout all interactions.
- Trained new hires on company procedures, policies, and best practices for delivery operations success.
- Leveraged available technology tools to further enhance operational effectiveness within the department.
- Enhanced delivery efficiency by streamlining operations and implementing process improvements.
- Collaborated with sales teams to ensure seamless order fulfillment and meet client expectations.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Supervised delivery process and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Delivery Operations Advisor
Tesla
Riyadh
2024.11 - 2026.02
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisted customers in product selection, resulting in increased sales.
- Delivered personalised service to each client, fostering trust and loyalty.
- Resolved customer complaints effectively, maintaining brand reputation.
- Implemented feedback from customers to improve services offered.
- Ensured smooth store operations by coordinating with the team effectively.
Service Representative and Relationship Manager
Emirates NBD
Riyadh
2024.05 - 2024.11
- Generated repeat business through exemplary relationship building efforts with both new and existing clientele.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Achieved high customer satisfaction with regular follow-ups and updates.
Sales Manager
AlRajhi Bank
Riyadh, Saudi Arabia
2019.09 - 2024.04
- Led high performance sales teams, ensuring achievement of targets .
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Worked on products for both retail industry and corporate too.
- Increased sales revenue by developing and implementing effective sales strategies.
Head Teller
AlRajhi Bank
Riyadh
2019.02 - 2019.08
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
Customer Service Representative
AlRajhi Bank
Riyadh
2016.07 - 2017.02
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Data Entry Operator
Systel Integrated Telecommunication co
Riyadh
2014.09 - 2016.07
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Received and screened high-volume internal and external communications, calls and email.
- Generated weekly and monthly reports for managers.
- Supported executive leadership and office staff by managing operational workflow.
Education
Bachelor degree - English
Princess Nourah bint Abdurrahman University
Riyadh, Saudi ArabiaDiploma - Computer Science
Imam Mohammed ibn Saud university
RiyadhSkills
- Decision-Making aptitude
- Leadership proficiencies
- Microsoft office suite mastery
- Efficient time management
- Data analysis capabilities
- People Management
- Resilience and adaptability
- Operations research
LANGUAGES
Arabic Bilingual or Proficient (C2)
English Advanced (C1)
Certification
- 08/2016 Counterfeiting
- 12/2016 Customer experience
- 04/2017 Business Etiquette
- 04/2017 Skills and customer satisfaction
- 12/2020 Retail banking foundation's professional exam
- 06/2021 Credit Advisor Professional exam
- 05/2022 Best Customer Experience In KSA
- 11/2023 Standardized Test of English Proficiency ( STEP )
Timeline
Senior Delivery Operation Advisor
Tesla
2026.03 - Current
Delivery Operations Advisor
Tesla
2024.11 - 2026.02
Service Representative and Relationship Manager
Emirates NBD
2024.05 - 2024.11
Sales Manager
AlRajhi Bank
2019.09 - 2024.04
Head Teller
AlRajhi Bank
2019.02 - 2019.08
Customer Service Representative
AlRajhi Bank
2016.07 - 2017.02
Data Entry Operator
Systel Integrated Telecommunication co
2014.09 - 2016.07
Bachelor degree - English
Princess Nourah bint Abdurrahman University
Diploma - Computer Science
Imam Mohammed ibn Saud university