Ebtisam Alzoubie

• Maintained high levels of customer satisfaction through effective problem resolution.
• Improved communication skills amongst staff through regular workshops and training sessions.
• Prepared detailed reports on team performance, identifying areas for improvement.
• Streamlined customer queries for expedited resolutions.
• Supervise and support the customer service team to ensure high-quality service.
• Oversee and update the academy's website daily, create and upload content, and ensure its proper functionality.
• Report technical issues to the IT team for resolution.
• Coordinate courses with the academy's coordination department, managing all related requirements and tasks and monthly sales reports.
• Manage course accreditation submissions through required platforms, such as the Saudi Commission for Health Specialties (SCFHS).
• Supervise multiple projects related to training courses in collaboration with partner companies.
• Prepare agreements and contracts for partnerships
• Draft official letters for collaborating entities when needed.
• Organize meetings with potential partners and stakeholders.
• Provide consultancy and support to the marketing department by proposing ideas and strategies for social media accounts.

• Boosted brand visibility by implementing effective social media strategies.
• Undertook crisis management during negative publicity events preserving brand reputation.
• Developed engaging content for improved follower engagement.
• Coordinated with sales team, aligned marketing strategies with sales objectives.
• Collaborated with the design team, ensured consistent branding across platforms.
• Handled public relations tasks maintaining positive relationships with press and stakeholders.
• Trained staff members on latest social media trends keeping them up-to-date.
• Managed multiple social media accounts to streamline digital marketing efforts.
• Coordinated events that resulted in positive company exposure.
• Mitigated risk by identifying potential issues whilst preparing reports and documents.
• Performed data entry tasks; ensured accurate record keeping within the company database.
• Provided administrative support for projects; project completion rates improved significantly as a result.
• Assisted in HR duties, resulting in streamlined hiring processes.
• Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.

• Supported senior staff with completion of administrative tasks, enhancing productivity levels.
• Assisted in preparation of reports and presentations, contributing to high-quality outputs.
• Monitored office supplies regularly avoiding any shortage or disruption in work flow.
• Facilitated effective meetings by preparing comprehensive agendas.
• Prioritised and managed daily office tasks to ensure smooth operations.
• Coordinated conference facilities, ensuring successful business events.
• Completed ad hoc secretarial projects successfully whilst meeting all given deadlines.
• Arranged appointments according to executive schedules to optimise time management.
• Resolved client queries efficiently, improving client satisfaction levels.
• Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.

• Enhanced event ambiance by greeting and directing guests promptly upon arrival.
• Ushered VIPs to their designated locations at high-profile functions to ensure no disruptions occurred.
• Increased guest comfort by swiftly addressing any complaints or issues that arose during events.

• Facilitated seamless seating arrangements with strategic ushering plan.
• Enhanced guest experience by providing warm welcome and guidance upon arrival.
• Served as a point of contact for guest queries, delivering excellent customer service.
• Monitored audience during performances to prevent disturbances caused by latecomers or inappropriate behaviour.

• Enhanced guest experience by providing warm welcome and guidance upon arrival.
• Directed traffic during busy periods for efficient movement of guests.
• Prepared venue for upcoming events, contributing to seamless transitions between activities.
• Collaborated with security staff to ensure safety at events.

• Resolved guest issues promptly and efficiently ensuring high level of satisfaction.
• Checked tickets at entrance points, maintaining order and organisation at the event premise.
• Provided useful information about the event program reducing confusion amongst attendees.
• Enhanced guest experience by providing warm welcome and guidance upon arrival.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Troubleshot potential problems before escalation, preventing major disruptions.

• Provided detailed product information for informed buying decisions.
• Participated in regular staff meetings, contributing ideas for improved customer experience.
• Stayed aware of latest industry trends, tailoring sales tactics accordingly.
• Assisted in design of promotional materials, stimulating customer interest and engagement.

• Recommended process enhancements based on audit findings-streamlined operations within call center environment.
• Maintained calm demeanour whilst managing difficult callers for conflict resolution.
• Performed administrative tasks such as answering phone calls and emails, ensuring smooth office operations.
• Evaluated performances periodically, provided constructive feedback where needed.

Worked as a volunteered in the sales and customer service team for the event.