Edna Kingoo
Nairobi
Summary
Hospitality professional with extensive experience in housekeeping and guest services within luxury environments. Demonstrated ability to enhance operational efficiency by achieving 100% resident satisfaction and zero service failures. Skilled in maintaining high standards of cleanliness and safety, ensuring exceptional guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Specialist (Cabin Stewardess Equivalent)
Massadr Human Resource Services
Al Khobar
08.2024 - Current
- Sole hospitality attendant responsible for full housekeeping, personal service, and F&B support across a luxury residential estate:
- Maintained immaculate living quarters for 20+ occupants, achieving a 100% resident satisfaction rate with zero complaints over 2 years — equivalent to daily cabin turndown in a shipboard environment.
- Managed full wardrobe and linen care cycle — sorting, laundering, pressing, and replenishing — ensuring timely delivery with zero service failures.
- Provided formal table service and culinary preparation support for VIP guests and private dining events, consistently exceeding presentation standards.
- Operated independently under strict daily checklists, completing all assigned cabin and common-area duties within scheduled time windows.
- Enforced chemical safety and COSHH protocols for all cleaning products, ensuring a safe environment for residents and staff at all times.
- Adapted seamlessly to rotating shift schedules and multi-department support requirements, including last-minute service requests from guests.
- Collaborated with household team members to streamline housekeeping procedures, reducing task completion time and improving workflow consistency.
- Luxury Private Estate
Operations Technician & Customer Support
Paytech Africa Limited
Nairobi
09.2021 - 07.2024
- Delivered front-line customer support consistently meeting KPI targets, contributing to a 20% improvement in customer satisfaction ratings.
- Trained and onboarded new staff in operational procedures, improving team efficiency and compliance across multiple departments.
- Conducted routine maintenance and troubleshooting of site devices, maintaining 98% system uptime.
- Managed safe custody and inventory of site assets, reducing asset loss by 15% through accurate record-keeping.
- Handled front office cash transactions with 100% accuracy and prepared daily financial return reports for management review.
- Coordinated logistics for device loading/offloading and prepared detailed operational transparency reports for management.
Trainee Technician
ISUZU East Africa
Nairobi
01.2020 - 03.2020
- Executed thorough pre-delivery and post-delivery vehicle inspections, ensuring quality and reliability of vehicles.
- Managed workshop tool inventory to enhance daily maintenance operations and minimize downtime.
Education
Diploma in Mechanical Engineering - Automotive Option
NYS Engineering Institute
Nairobi, Kenya08-2021
Kenya Certificate of Secondary Education (KCSE) - Nairobi, Kenya
A.I.C Nzeluni Girls High School
Nairobi, Kenya11-2015
Skills
- Housekeeping operations
- Cleaning protocols
- Room preparation
- Guest room maintenance
- Bed making proficiency
- Floor washing and mopping
- Vacuuming and sweeping
- Guest service orientation
- Customer relationship management
- Attention to detail
- Time management
- Team collaboration
Certification
- NYS Discharge Certificate — Paramilitary Training, Firefighting, Disaster Management, HIV/AIDS Awareness, Crowd Control
- Senior Service Woman Certificate — Training of New Recruits, First Aid, Disaster Management
- Presidential Awards Certificate — Environmental Awareness, Climate Change, Environmental Cleaning
- Soft Skills Certificate — MasterCard Foundation
- KNEC Secondary School Certificate
Accomplishments
- Maintained zero complaints across 2+ years of VIP residential hospitality service — a direct indicator of shipboard guest satisfaction readiness.
- Simultaneously managed housekeeping, linen care, and F&B service for 20+ residents, demonstrating the multi-role versatility required of cruise cabin stewardesses.
- Awarded Presidential Award Certificate for outstanding environmental awareness and community service contributions.
- Recognized by Paytech Africa management with a formal commendation for reliability, performance, and KPI excellence.
Languages
- English
- Kiswahili
- Arabic
Languages
English
Proficient (C2)
C2
Swahili
Native
Native
Arabic
Elementary (A2)
A2
Timeline
Hospitality Specialist (Cabin Stewardess Equivalent)
Massadr Human Resource Services
08.2024 - Current
Operations Technician & Customer Support
Paytech Africa Limited
09.2021 - 07.2024
Trainee Technician
ISUZU East Africa
01.2020 - 03.2020
Diploma in Mechanical Engineering - Automotive Option
NYS Engineering Institute
Kenya Certificate of Secondary Education (KCSE) - Nairobi, Kenya
A.I.C Nzeluni Girls High School