Edren Magkidong
Buraidah,Saudi Arabia
Summary
Offering strong customer service and communication skills, with keen eye for detail and willingness to learn. Knowledgeable about handling cash transactions, providing assistance to customers, and maintaining positive service environment. Ready to use and develop problem-solving, teamwork, and time management.
Overview
6
6
years of professional experience
Work history
SERVICE CASHIER
PREMIUM MEAT COMPANY (WBJ)
BURAYDAH , SAUDI ARABIA
2025.08 - Current
- Handled customer complaints, ensuring resolution and satisfaction.
- Assisted in inventory management to avoid stock shortages and wastage.
- Packaged takeaway meals, enhancing customer convenience.
- Implemented hygiene practices in handling food and beverages for health safety compliance.
- Assisted customers with menu choices for a better dining experience.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Resolved customer complaints and answered queries about store products.
- Helped meet business needs by working extra shifts.
- Wrapped and bagged purchases for customers to easily carry items without damage.
TEAM MEMBER (KFC)
KUWAIT FOOD AMERICANA (QAUALITY AMERICANA)
AL AIN, ABU DHABI, UNITED ARAB EMIRATES
2022.05 - 2025.05
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Processed customer orders quickly and accurately, utilizing POS system.
- Greeted customers with smile to foster warm and welcoming environment.
- Followed all safety standards when handling hot foods and liquids on the job.
CALL CENTER REPRESENTATIVE
IQOR DAVAO
Davao City, Philippines
2020.01 - 2022.03
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Ensured customer satisfaction by following up on any unresolved issues or complaints.
Education
Bachelor of Science (B.S.) - Information and Technology
Davao Oriental State College of Science and Techno
Mati, Davao OrientalSkills
- Staff management
- Inventory management
- Food Preparation and Safety
- Multitasking and Time Management
- Attention to detail
- Teamwork and collaboration
- Cash handling expertise
- Training and mentoring
- Food Preparation Oversight
- Customer service
- Computer skills
LANGUAGES
Tagalog Native
Beginner
English Advanced
Beginner
Arabic
Beginner
Timeline
SERVICE CASHIER
PREMIUM MEAT COMPANY (WBJ)
2025.08 - Current
TEAM MEMBER (KFC)
KUWAIT FOOD AMERICANA (QAUALITY AMERICANA)
2022.05 - 2025.05
CALL CENTER REPRESENTATIVE
IQOR DAVAO
2020.01 - 2022.03
Bachelor of Science (B.S.) - Information and Technology
Davao Oriental State College of Science and Techno