Ehab Aklouk
Yahya
Jeddah
Summary
Experienced [Tech-Support Network] with over [17] years of experience in [ Network Technical ]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Tech-Support Network & Power ( DC - AC )
Advanced communication & Electronics Systems CO
Jeddah
07.2017 - 06.2022
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- CCTV Solution infrastructure
- maintenance of communications tower (Mobily)
Tech-Support Network
International Arabian Hardware
Jeedah - Riyadh
07.2006 - 07.2016
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Datacenter Preparation , Implementation and Auditing
- CCTV Solution infrastructure
- Carried out day-to-day duties accurately and efficiently.
- Access Control Security Solution
- infrastructure Connectivity ”UTP , Fiber Optic, WIFI technologies ”
- Projects Auditing and Management “Current Employer ”
Responsibility Cordiant Core Infrastructure
Jeraisy Riyadh House
jeddah
06.2003 - 06.2006
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Responsibility Network Technical
Adventure Gate
jeddah
02.2000 - 02.2003
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Responsibility Network Technical
Tunsi Electronics & Computers
Jeddah
01.1998 - 01.2000
- Improved operations through consistent hard work and dedication.
- outstanding attendance record.
- Responsibility Network Technical
Education
Associate of Applied Science - Computer Teacher Education
الزيادي للحاسبات و التدريب
Egept 10.2007 - 10.2009
Associate of Applied Science - Network Engineering
Philadelphia University
Jordan 08.2021 - 05.2022
CompTIA A+
Pioneers Academy
Jordan 08.2021 - 09.2021
CCNA Cisco Certified Network Associate
Pioneers Academy
Jordan 10.2021 - 01.2022
Skills
Fixed wireless networks
Network diagnostics
Networking Infrastructure Design
Network Development / Operations
Business networking
Network component installations
Network upgrades
Wide Area Networking (WAN) Engineering
Proficient in Hardware Network devices and Security
Expert in Passive Network Component (Cabling) Infrastructure for (LAN & Fiber optics connections ) “ Termination & Testing”
Good back Ground on Datacenters Fire Alarm Panels Solutions, Fire Fighting”FM2OO GAS and 3M ” Solutions
Expert in Datacenter Environmental Systems installation and Configuration (Heat — Humidity- Smoke —Power —Access Control — Glass break sensing — Water Leakage — Motion Sensing — Air Velocity Sensing) alarms via ( Email —Siren — beacon — SMS)
Expert in Datacenter (shifting —cable rearranging- Back to back Connections — Cleaning —Rack reorganizing —UPS installation )
Expert in power ( DC & AC )
Expert in the maintenance of communications tower (Mobily)
Timeline
CCNA Cisco Certified Network Associate
Pioneers Academy
10.2021 - 01.2022
Associate of Applied Science - Network Engineering
Philadelphia University
08.2021 - 05.2022
CompTIA A+
Pioneers Academy
08.2021 - 09.2021
Tech-Support Network & Power ( DC - AC )
Advanced communication & Electronics Systems CO
07.2017 - 06.2022
Associate of Applied Science - Computer Teacher Education
الزيادي للحاسبات و التدريب
10.2007 - 10.2009
Tech-Support Network
International Arabian Hardware
07.2006 - 07.2016
Responsibility Cordiant Core Infrastructure
Jeraisy Riyadh House
06.2003 - 06.2006
Responsibility Network Technical
Adventure Gate
02.2000 - 02.2003
Responsibility Network Technical
Tunsi Electronics & Computers
01.1998 - 01.2000