Ehab Ali
Jeddah,Saudi Arabia
Summary
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Service Advisor & Insurance Engineer
Abdul Latif Jameel Investments – body & paint, Saudi Arabia
Jeddah, Saudi Arabia
2015.06 - Current
- Receive accident documents from customer and review them.
- Register accident data on claims system according to accident reports.
- Receive vehicle from customer.
- Explain repair agreement to customer.
- Review repair estimation.
- Negotiate with insurance companies.
- Follow up repair process.
- Review repair invoices.
- Improved customer satisfaction by providing timely and accurate information.
Quality Control Engineer, Portsudan New Storage Depot Project (vertical Tanks)
Enco Steel, Port Sudan, Sudan (T3 Services, Beirut, Lebanon)
Portsudan, Sudan
2013.07 - 2014.07
- Verify all workshop fabricated items
- Make sure that all inspection records in API tolerance
- Monitor fit-up inspection and welding visual inspection of tanks and accessories as per approved welding procedure specification and drawing.
- Witness NDT work.
- Prepare all Q.C. documents and reports for turnover packages to be submitted to client at end of project.
Maintenance engineer
Rahma Automobile, Khartoum, Sudan (Chery Agent)
Khartoum, sudan
2011.01 - 2013.06
- Receive vehicle from customer.
- Find primary diagnosis.
- Follow up maintenance.
- Connect between customer and workshop.
- Prepare daily report of workshop situation.
- Evaluate accident damage.
- Explain warranty condition to customer.
- Handover new vehicle to customer.
- Follow up warranty card and periodical maintenance.
- Delivered excellent customer service by understanding and meeting their requirements.
Diesel Workshop- Engineer (Training)
Sudan Rail Ways Corporation, Port Sudan, Sudan
Portsudan, Sudan
2008.11 - 2009.10
- Performed routine inspections to maintain high operational efficiency.
- Performed emergency repairs.
Education
BSc “Honors” - Mechanical Engineering
Omdurman Islamic University
Omdurman, Sudan 2003.01 - 2008.01
Secondary Stage -
Comboni Secondary School
Port Sudan, Sudan 2000.01 - 2003.01
Primary Stage -
Comboni Primary School
Port Sudan, Sudan 1992.01 - 2000.01
Skills
- Audatex software
- Automotive repair
- Customer service
- Financial transactions handling
- Warranty administration
- Technical literacy
- Languages: Arabic: Mother language, English: Reading, Writing, Speaking ( good)
- Adapts under pressure
- Team collaboration
Certification
AutoCAD 2008 certification.
Reference
ENG. Mohamed Talal, service manager, +966595523317, Abdulatif Jameel body and paint, Mega Jeddah branch.
Interests
Watching and playing football.
Graduation Project
Perform a practical experiment for heat transfer by fabricate a heat exchanger and testing it
Other Information
- Sudanese driving license issued from Port Sudan 2004
- Transferable Residence permit (igama).
- Saudi Arabia driving license.
Timeline
Service Advisor & Insurance Engineer
Abdul Latif Jameel Investments – body & paint, Saudi Arabia
2015.06 - Current
Quality Control Engineer, Portsudan New Storage Depot Project (vertical Tanks)
Enco Steel, Port Sudan, Sudan (T3 Services, Beirut, Lebanon)
2013.07 - 2014.07
Maintenance engineer
Rahma Automobile, Khartoum, Sudan (Chery Agent)
2011.01 - 2013.06
Diesel Workshop- Engineer (Training)
Sudan Rail Ways Corporation, Port Sudan, Sudan
2008.11 - 2009.10
BSc “Honors” - Mechanical Engineering
Omdurman Islamic University
2003.01 - 2008.01
Secondary Stage -
Comboni Secondary School
2000.01 - 2003.01
Primary Stage -
Comboni Primary School
1992.01 - 2000.01