Ehab Ibrahim
Tabuk
Summary
Accomplished technical service professional with extensive experience in diagnosing complex field complaints and collaborating with OEM technical service personnel. Demonstrates expertise in serving as a technical liaison, providing detailed explanations of SINOTRUK - SITARK product specifications and configurations. Skilled in fleet management, technical issue resolution, warranty administration, and parts inventory control across diverse markets including the Middle East & GCC. Proficient in automated gearbox servicing and committed to supporting customer operations on-site as needed.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work history
AFTERSALE SERVICE SUPERVISOR
GALADARI BROTHERS
TABUK
08.2023 - 01.2026
- Responsible for a fleet population of 800 trucks in the NEOM project with a complete team controlling the technical issues (Warranty & Chargeable & Goodwill) parts in line with the (fast moving & nonmoving) parts.
- Responsible for (petty cash & technician (overtime & time sheet).
Service Engineer
Egyptian company trading and construction (ECTC)
02.2007 - 06.2023
- Participated so many courses in Germany for automated gearboxes & automatic and warranty system.
- Servicing the automated GBs on buses & trucks and mobile crane.
- Mobile crane service for many sites too ( khalda Co, Agiba Co, Mangam Elsukari, also with private sector crane owning)
- Mobile crane service for Liebherr LTM1100-Grove GMK3055-4060, Terex demag-Faun-Linkbelt
- Solving around 100 cases in mobile crane gearboxes.
- Pre-delivery inspection (PDI) for bus manufacturers to check gearboxes before leaving to a customer to start the warranty period
- Prepare spare parts orders for the whole year.
- 75 Heil trailers project braking system_ Haldex_ EBS Gen3 programing and error diagnostics with EXXON MOBILE.
Libya Branch Service Engineer
ECTC
01.2010 - 01.2011
- In the middle of 2009, we successfully opened a new branch with my team, where it combined spare parts selling, manual gearbox service and jaltest promoting.
- Detecting the Libyan markets and knowing the difference between us and competitors.
- We succeeded in recording good sales figures of 50,000 euros as a net profit and setting up the basis of the workshop.
Service Engineer (Jaltest multiband diagnostic tool)
Cojali
01.2007 - 01.2009
- Actually we started this project from scratch to help cojali in spain modify and upgrade their diagnostic tool program to read more and more control units, calibrations, engine compression tests, cut off cylinders, unit pump replacement and component actuation, software capacity: from 500 MB in 2007 to over 13 GB in 2023.
Education
Bachelor’s degree - Mechanical Engineering
Alexandria University
Skills
- Lead the diagnoses of complex field complaints through collaboration with the OEM technical service personnel, OEM field Dealer personnel, using available root cause analysis tools
- Serve as a technical liaison to the customer for all service activities Provide clarification and technical explanation of SINOTRUK - SITARK product specifications, component functions, configurations
- Support (on-site as necessary) any service issues arising during customer's fleet operation
- Ability to work in different markets (Middle East & GCC)
- Fleet management
- Technical issue resolution
- Warranty administration
- Parts inventory control
- Automated gearbox servicing
Certification
- Training courses in Campo de Criptana (Susida Real) in Cojali, Spain, in 2008 and 2009 for the multibrand diagnostic tool Jaltest in trucks and buses certified
- Training course in ZF Germany for 17 days in May 2011: certified automated gearbox: Astronic-Lite, As-tronic Mid, Astronic 2.
- Training course in ZF Germany for 3 days in May 2011 for Electric 3 Course
- Technical seminar in ZF, Germany Friedrichafen on October 12, 2012: certified Introducing the new products from ZF
- Training course in Germany (Friedrichafen) for one week in 2013: certified automatic transmission: Ecomat, Ecolife
- Training course in BOSCH Germany (Schwabisch Gmund) for a week in 2015: certified steering course for commercial vehicles and passenger cars
- Training course in Germany, Friedrichhafen, for one-week, certified Electric4A
Timeline
AFTERSALE SERVICE SUPERVISOR
GALADARI BROTHERS
08.2023 - 01.2026
Libya Branch Service Engineer
ECTC
01.2010 - 01.2011
Service Engineer
Egyptian company trading and construction (ECTC)
02.2007 - 06.2023
Service Engineer (Jaltest multiband diagnostic tool)
Cojali
01.2007 - 01.2009
Bachelor’s degree - Mechanical Engineering
Alexandria University