EHAB KAFAFI

• Responsible for providing quality and ef cient customer service to customers through the daily management of a team of up to 20 employees to include: Staff Motivating.
• Staff Evaluation.
• Staff Scheduling.
• Customer Problem solving.
• ITR.
• Analyses and implementation of staf ng & Customer issue.

Secure the highest possible goods availability in partnership with the commercial team and taking into account country-specific positioning campaigns, the commercial calendar, and local store activities.
- Act as the main contact partner in the store for all range administration and operational supply-related questions, both for the commercial team in the store and the country Retail Supply Integration department.
Working actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlighting deviations on the range frame and parameters.
- Contribute to successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
- Work actively with the commercial team with the range change process led by the commercial team by providing information regarding sales space parameters, expected sales start, quantity, and remaining outgoing quantities.
- Support the Goods Flow Manager with the stock discrepancies analysis as part of the inventory management process.
- Produce necessary follow-ups for the commercial and management team regarding operational processes in the store, including phasing in and out, overstock and concrete, activities, and non-central shortages.
- Ensure personal development by requesting support from the Sales and Supply Support Manager to improve work competence.
- Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach
extraordinary achievements in the store.

• IKEA JEDDAH.
• Ensure the store always have suf cient stock of products in the sales locations and for handout by administering goods ow and lead times.
• Review the internal damage KPI and secure solutions with the loss prevention committee in the store.
• Allocate resource hours through setting up the weekly working schedule for the warehouse staff according to scheduled in-delivery volumes and containers and store activities and priorities.
• Secure that every Sunday the staff attendance and absentees are reported for the past week to HR.
• Review and report productivity in the warehouse.
• Review & reset re lling rates & sales spaces sizes for top 30 per HFB articles according to de ned peak days.
• Follow-up on all ready to sell sales solutions for top 30 articles to ensure they are used in the market hall\showroom.
• Evaluate, review and report capacity in the warehouse buffer.
• Perform store duty manager according to schedule.
• Secure that the cyclic inventory count is done through the inventory team in the store\warehouse (buffer and picking).
• Secure that staff working schedules are based on volume for 4 weeks to secure ef cient and smooth goods ow to the store.
• Report warehouse productivity, unloaded volume and staff re-allocations, staff issues, and warehouse and machinery maintenance to department manager.
• Report to department manager on the 1st of every month, expected cash ow and procurement requirements for the warehouse area.
• 1/.

• And expansion FLOW JEDDAH.
• Establishes the Strategy for Optimum Use of operation systems meeting or exceeding targets.
• Apply company values and prepare best working environment with staff.
• Plans and implement quality assurance for all processes and team performance and proactivity.
• Creates monthly and quarterly reports and KPI's showing logistic actual status sharing with management.
• Allocate and manage staff resources according to changing needs.
• Assists in all company's operation related policies.
• Creates standard Process to follow for operating procedures & deliver the required reports.
• Attends administrative meetings and participates in committees as requested.
• Conducts special projects and studies as directed.
• Implementing ef cient working methods, functional routines and procedures.
• Secure that Assembly Service employees perform their jobs within the frame of the approved SLA with our clients.
• Recommend and suggest to logistic director and top management any required amendments or developments on the existing working methods or routines to enhance the Assembly performance.
• Ensure all staff members receive proper induction training on agreed working methods and on available systems in professional approach.
• Analyze client`s input & their customer`s satisfaction surveys results positively and strive to meet their expectations with improving the provided services based on that.
• The overall objective is to grow sales and sustain long-term pro tability by: Controlling operational costs (Vehicles, tools and consumables…Est.).
• Information to de ne and agree with logistic director on annual objectives, thereby contributing to reach to achieving our National goals.
• Lead all group leaders to improve and develop the business level and teams competency with continuously performance analyzing.
• Assist logistic director in staff evaluation and in any other projects required by management such company business plan.
• Lead and manage all project preparations and operations.
• Co-ordinate between all departments in sales and IT.
• Plan and co-ordinate projects between FLOW and IKEA and participate in feasibility study.

• JEDDAH.
• Determine and implement a Customer Service Policy throughout the store.
• Secure that the How to Shop; information is implemented according to the Company manuals.
• Responsible for the store customer guidance system and communication of the generous exchange & returns and service policy throughout the store.
• Manage and lead co-workers in the department according to the Company corporate culture, local legislation.
• Train and develop co-workers to deliver excellent customer service.
• Plan the nancial framework, maintain the agreed goals and follow up.
• Coordinate with the store management team to develop a multiyear business plan as well as the annual business plan with regards to my own department and areas of responsibility.
• Responsible to contribute to the planning, execution and follow up of the store´s commercial calendar.
• Interpret and communicate customer service work procedures and policies to our co-workers.
• Ensure that our staffs work according to the pre-set and agreed procedures and routines.
• Communicate with other departments and managers to resolve problems.