Summary
Overview
Work History
Education
Skills
Languages
Locations
Personal Information
Timeline
Generic
EHAB YOUSSEF

EHAB YOUSSEF

Jeddah

Summary

Senior customer care representative Analytical individual proficient in overseeing the distribution of goods and services to ensure timely delivery. Experienced in implementing cost-effective shipping solutions and monitoring shipment progress. Possesses comprehensive knowledge of freight forwarding and customs clearance, including documentation preparation and regulatory compliance. Skilled in resolving intricate logistic issues and devising strategies to enhance cost-effectiveness. Organized and reliable candidate successful in managing multiple priorities with a positive demeanor.

Overview

6
6
years of professional experience

Work History

Senior customer care representative

FedEx
01.2021

Senior customer service

Roots Solutions
01.2019 - 01.2021

Customer Service Specialist

UPS Company
01.2017 - 01.2019

Senior customer care representative

Exceed
01.2015 - 01.2017

Education

Bachelor of Business Administration -

Port Said University
07.2013

Skills

  • Team motivation
  • Client Retention Strategies
  • Meeting facilitation
  • Email Etiquette
  • Coaching and Mentoring
  • Live chat support
  • Exceptional communication
  • Call center experience
  • Customer Segmentation
  • First Call resolution
  • Complaint Handling
  • Data Entry
  • Custom order management
  • Billing coordination
  • Customer Service

Languages

Arabic
English

Locations

Jeddah

Personal Information

Title: Senior customer care representative

Timeline

Senior customer care representative

FedEx
01.2021

Senior customer service

Roots Solutions
01.2019 - 01.2021

Customer Service Specialist

UPS Company
01.2017 - 01.2019

Senior customer care representative

Exceed
01.2015 - 01.2017

Bachelor of Business Administration -

Port Said University
EHAB YOUSSEF