Ehab Zakri
Marketing,Coordination And Customers Service
Jeddah
Summary
Marketing and customer service skills. Have a bachelor's degree in business administration (marketing) from King Faisal University and Human Resources Certificate from U.S. Have a Practical experience in Data collection, analysis, Marketing research and customer services, Coordination, follow-up and public relations. Fluent in Arabic and English. Have the ability to discover and solve problems, work under pressure, multitasking and fast of learning new technologies
Talented professional considered knowledgeable leader and dedicated problem solver. Brings [10 ] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Versatile Customer Services with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Projects Coordinator
Al Sharif Group Holding
Jeddah
08.2021 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Custom Broker
Al-Nassar For Custom Clearance
Jeddah
07.2020 - 08.2021
- Lawfully cleared merchandise through customs per client and government requirements.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
Project Coordinator
The Arab Professional Center for Training
Jazan
12.2019 - 02.2020
- Managed online communications from social media, email and website sources.
- Reviewed documentation to verify conformance with established project criteria.
- Coordinated meetings with all pertinent parties and set up remote calls using powerpoint.
- Guided project team staff to drive project success.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Marketing Specialist
Al Mussaed Perfumes
Jazan
04.2019 - 10.2019
- Identified appropriate marketing channels and target customers for campaigns.
- Administered and procured funding for new marketing programs.
- Updated social media platforms with latest news and corporate details.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Business Development Officer
Projects and Supplies Co., Ltd
Riyadh
04.2011 - 12.2012
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support client acquisition.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Coordinator
Riyadh Cables Group
Jeddah
02.2007 - 08.2007
- Developed and maintained relationships with key accounts and existing customers.
- Received and organized vendors samples for use by sales team.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Documented customer complaints and completed corrective action requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Executive Customer Services
General Automotive Company (Autostar)
Al Khobar
05.2006 - 02.2007
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Administrative Assistant
Saudi Construction Company
02.2005 - 04.2006
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Assisted in coordinating implementation of policies and practices across organization.
- Led staff and vendors in providing high level of service for owner and guests.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
Education
Bachelor of Science - Marketing
King Faisal University
Al Ahsa, Sudi Arabia 02.1999 - 07.2003
Diploma - English Language
Western Illinois University
Macomb, Illinois, USA 02.2007 - 10.2009
Skills
Report preparation
undefinedCertification
[Tourism Destination Marketing], [Ministry of Tourism]
Timeline
Projects Coordinator
Al Sharif Group Holding
08.2021 - Current
[Developing the skills of front office staff in the tourism accommodation sector], [Ministry of Tourism]
06-2021
[Tourism Destination Marketing], [Ministry of Tourism]
02-2021
Custom Broker
Al-Nassar For Custom Clearance
07.2020 - 08.2021
[Tourism Marketing], [Ministry of Tourism]
05-2020
Project Coordinator
The Arab Professional Center for Training
12.2019 - 02.2020
Marketing Specialist
Al Mussaed Perfumes
04.2019 - 10.2019
[Energy Quality Analysis Course, [Albus Technologies]
11-2011
Business Development Officer
Projects and Supplies Co., Ltd
04.2011 - 12.2012
[Human Resources Course Certificate], [American Management Association]
10-2010
Sales Coordinator
Riyadh Cables Group
02.2007 - 08.2007
Diploma - English Language
Western Illinois University
02.2007 - 10.2009
Executive Customer Services
General Automotive Company (Autostar)
05.2006 - 02.2007
Administrative Assistant
Saudi Construction Company
02.2005 - 04.2006
[A preparation program for job seekers to the private sector], [Human Resources Development Fund]
02-2005
[Qualifying banking program for community service], [Samba Financial Group]
09-2003
Bachelor of Science - Marketing
King Faisal University
02.1999 - 07.2003
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