EHAB AHMED HASSAN
Business Development Manager
Riyadh,Riyadh
Summary
Experienced professional with 20+ years in Management, Operations, Services, Business Development, and Project Management. Skilled in Service Management, Business Development, Technical & Operation Management, and Project Management. Committed to exceptional customer experiences and optimizing performance. Adaptable to change, focused on achieving objectives and fostering partnerships. Core Competencies: Service Management, Business Development Management, Technical & Operation Management, Project Management
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Cybersecurity Business Development Manager
20Tech Cybersecurity VAD
Riyadh
01.2023 - Current
- Manage Over 45 System Integrator and 15 Vendor Accounts
- Leveraged industry knowledge and expertise to identify and capitalize on emerging market trends and customer needs in cybersecurity sector, driving business expansion and increased market share
- Developed and executed comprehensive market expansion plans in cybersecurity space, positioning the company as a trusted provider of cutting-edge cybersecurity solutions
- Built strong relationships with key stakeholders in the cybersecurity ecosystem, including customers, vendors, and industry experts, to stay ahead of market developments and deliver innovative solutions
- Proactively identified new business opportunities in the cybersecurity market, driving revenue generation and contributing to the company's financial success
- Collaborated closely with cross-functional teams to ensure seamless execution of cybersecurity business development initiatives, delivering exceptional customer experiences and achieving business objectives
- Orchestrated the end-to-end implementation of Salesforce CRM, to enhance operational efficiency and business process, optimize sales processes, and streamline customer relationship management.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Compiled product and customer data to generate informed profit projections.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Smart Building Business Director
ecoSAS International
03.2022 - 01.2023
- Developing the company profile, business plan, and marketing strategy
- Effectively managing local and international suppliers and vendors
- Designing and executing sales and technical team training programs
- Implementing comprehensive sales and budget plans.
Founder and Business Partner
Intelligent Home for Smart Home and 3D Printing
11.2019 - 03.2022
- Strategically establish the company profile, business plan, and marketing strategy
- Create and launch the company website www.ihome-sa.com and manage social media presence
- Effectively oversee local and international suppliers and vendors
- Implement and manage sales and technical team training plans to drive performance and excellence.
After Sales Services Manager
Haier
08.2020 - 09.2020
- Spearhead the renovation of the Service Department to align with the latest Haier standards and guidelines
- Revamp and modernize existing technical centers and workshops
- Develop a comprehensive plan and strategy for spare part forecasting, resulting in a remarkable 75% increase in service profitability
- Rebuild the service structure, resulting in a significant reduction of Turnaround Time (TAT) to 1.5 days and an impressive spare parts availability rate of 93%
- EXtra stores, Saudi Arabia
Category Manager
Smart Home Automation
11.2018 - 10.2019
- Undertake Vendors, sales analysis and forecast
- Managing seasonal sale plan preparation and execution
- Contribute with marketing team to educate the market for the benefits of the smart home products
- Achieve 1 MSAR in Mega sale event for Smart Home Division.
Home Automation Category Manager
Smart
06.2012 - 10.2019
Smart Home Automation Project Manager
05.2017 - 11.2018
- Handling project activities including scope, requirements, planning and project execution
- Undertake Smart Home project and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action
- Analysing and organizing data to identify the requirements in a timely manner
- Maintaining and managing the projects schedules for delivery and meeting deadlines.
National Services Technical Manager
06.2012 - 05.2017
- Assisting technical specialists in coordinating and managing work planning processes for the conversion to Oracle Retail V14 System, serving as the Project Manager and Key User for the Service Department
- Managing spare parts ordering, importing, and forecasting, while monitoring spare parts KPIs and trends
- Developing the Technical Department Strategy and ensuring the implementation of OGSM (Objectives, Goals, Strategies, and Measures) for the department
- Providing international support for all aforementioned responsibilities and measuring and enhancing productivity KPIs for the spare parts team.
Warranty & Parts Operation Manager
Mantronix Samsung Distributer
01.2011 - 05.2012
- Execute Samsung policies to enhance customer satisfaction and drive revenue
- Document, validate, and resolve warranty claims, ensuring effective communication with customers
- Analyze and report on warranty claims, identifying opportunities to reduce claims
- Manage claims, COSMOS, and spare parts as the primary contact with Samsung
- Optimize technician productivity KPIs to improve operational efficiency.
Services Technical Manager
Union Group Samsung Distributer and Service Center
12.2009 - 12.2010
Founder and Owner
Eng. For Electronics
03.2009 - 11.2009
Maintenance Supervisor
Itsalat Int. Nokia Distributor
03.2005 - 03.2009
Senior Maintenance Engineer
Raya Distribution “Protech” Nokia Distributer
06.2003 - 03.2005
Education
Bachelor of Engineering - Electrical and Communication Engineering
Al-Azhar University
Cairo 04.1995 - 04.2002
Some College (No Degree) -
Logic Management Consulting
Saudi ArabiaRate Success, Logic Management Consulting Saudi Arabia - undefined
The Work of the Managers, Logic Management Consulting Saudi Arabia - undefined
Professional Interviewing Skills, Go Mind Merge Saudi Arabia - undefined
Audiovisual expert level 1 THX certification, Envision Way Kuwait - undefined
PMP preparation Course and Exam Preparation - undefined
BECOM Academy Egypt
Spare Parts Workshop, Samsung GCS Dubai - undefined
Communication Skills, Logic Management Consulting Egypt - undefined
Certified from Nokia Service city in Level 3 phone repairing, Service City (Nokia) Dubai - undefined
ISO 9001, 14001 awareness and internal Auditing, ISO 9001, 14001 (LRSN) - undefined
Training for CDMA and 1315 Himalaya Nokia product, Service city (Nokia) Dubai - undefined
Certified from Nokia Service city in Level 1, 2 Phone Repairing, Service City (Nokia) Dubai - undefined
undefined
07.2004 - 8 2004
Skills
Database Management
Key decision making
Quality control
Relationship building and management
Relationship building and rapport
Business development and planning
Strategic planning
Operations
Staff Management
Order management
Vendor management
New Business Development
Accomplishments
- Established strategic partnerships with leading cybersecurity vendors, increasing the product portfolio
- Managed key partnerships with cybersecurity System Integrators, optimizing sales performance through account mapping and pipeline management
- Implemented a systematic partner management framework, enhancing collaboration and enabling lucrative cross-selling opportunities
- As a result-oriented project manager, I orchestrated the successful implementation of ERP and CRM systems, ensuring a seamless integration that aligned with the unique business process requirements
- Successfully pioneered a thriving Smart Home and 3D printing business in Saudi Arabia
- Successfully applied project management principles to execute a high-impact Smart Home Project for a prominent Saudi retailer, resulting in remarkable sales of 1 Million Saudi Riyals
- Improved service level agreements with suppliers in Saudi Arabia, Oman, and Bahrain
- Achieved exceptional stock management, reducing physical count variance from 15% to 0.25% in one year
- Increased spare parts availability to 95% for over 25 brands
- Managed a large inventory of 165,000 SKUs as the SKU's Data Cleansing Project Manager
- Expanded extended warranty projects, fostering customer loyalty and revenue growth
- Implemented the "Home Cinema, Quick Fix" project, driving a 10% increase in retail profit
- Successfully boosted maintenance compensation to a significantly higher level, witnessing an impressive rise from $20,000 to $148,000 within the span of one year
- Led technical training programs for international and local branches of Nokia.
Timeline
Cybersecurity Business Development Manager
20Tech Cybersecurity VAD
01.2023 - Current
Smart Building Business Director
ecoSAS International
03.2022 - 01.2023
After Sales Services Manager
Haier
08.2020 - 09.2020
Founder and Business Partner
Intelligent Home for Smart Home and 3D Printing
11.2019 - 03.2022
Category Manager
Smart Home Automation
11.2018 - 10.2019
Smart Home Automation Project Manager
05.2017 - 11.2018
Home Automation Category Manager
Smart
06.2012 - 10.2019
National Services Technical Manager
06.2012 - 05.2017
Warranty & Parts Operation Manager
Mantronix Samsung Distributer
01.2011 - 05.2012
Services Technical Manager
Union Group Samsung Distributer and Service Center
12.2009 - 12.2010
Founder and Owner
Eng. For Electronics
03.2009 - 11.2009
Maintenance Supervisor
Itsalat Int. Nokia Distributor
03.2005 - 03.2009
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07.2004 - 8 2004
Senior Maintenance Engineer
Raya Distribution “Protech” Nokia Distributer
06.2003 - 03.2005
Bachelor of Engineering - Electrical and Communication Engineering
Al-Azhar University
04.1995 - 04.2002
Some College (No Degree) -
Logic Management Consulting
Rate Success, Logic Management Consulting Saudi Arabia - undefined
The Work of the Managers, Logic Management Consulting Saudi Arabia - undefined
Professional Interviewing Skills, Go Mind Merge Saudi Arabia - undefined
Audiovisual expert level 1 THX certification, Envision Way Kuwait - undefined
PMP preparation Course and Exam Preparation - undefined
BECOM Academy Egypt