EHAB AHMED HASSAN
Business Development Manager
Riyadh,Riyadh
Summary
Experienced professional with 20+ years in Management, Operations, Services, Business Development, and Project Management. Skilled in Service Management, Business Development, Technical & Operation Management, and Project Management. Committed to exceptional customer experiences and optimizing performance. Adaptable to change, focused on achieving objectives and fostering partnerships. Core Competencies: Service Management, Business Development Management, Technical & Operation Management, Project Management
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Cybersecurity Business Development Manager
20Tech Cybersecurity VAD
Riyadh
01.2023 - Current
- Manage Over 45 System Integrator and 15 Vendor Accounts
- Leveraged industry knowledge and expertise to identify and capitalize on emerging market trends and customer needs in cybersecurity sector, driving business expansion and increased market share
- Developed and executed comprehensive market expansion plans in cybersecurity space, positioning the company as a trusted provider of cutting-edge cybersecurity solutions
- Built strong relationships with key stakeholders in the cybersecurity ecosystem, including customers, vendors, and industry experts, to stay ahead of market developments and deliver innovative solutions
- Proactively identified new business opportunities in the cybersecurity market, driving revenue generation and contributing to the company's financial success
- Collaborated closely with cross-functional teams to ensure seamless execution of cybersecurity business development initiatives, delivering exceptional customer experiences and achieving business objectives
- Orchestrated the end-to-end implementation of Salesforce CRM, to enhance operational efficiency and business process, optimize sales processes, and streamline customer relationship management.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Compiled product and customer data to generate informed profit projections.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Smart Building Business Director
ecoSAS International
03.2022 - 01.2023
- Developing the company profile, business plan, and marketing strategy
- Effectively managing local and international suppliers and vendors
- Designing and executing sales and technical team training programs
- Implementing comprehensive sales and budget plans.
Founder and Business Partner
Intelligent Home for Smart Home and 3D Printing
11.2019 - 03.2022
- Strategically establish the company profile, business plan, and marketing strategy
- Create and launch the company website www.ihome-sa.com and manage social media presence
- Effectively oversee local and international suppliers and vendors
- Implement and manage sales and technical team training plans to drive performance and excellence.
After Sales Services Manager
Haier
08.2020 - 09.2020
- Spearhead the renovation of the Service Department to align with the latest Haier standards and guidelines
- Revamp and modernize existing technical centers and workshops
- Develop a comprehensive plan and strategy for spare part forecasting, resulting in a remarkable 75% increase in service profitability
- Rebuild the service structure, resulting in a significant reduction of Turnaround Time (TAT) to 1.5 days and an impressive spare parts availability rate of 93%
- EXtra stores, Saudi Arabia
Category Manager
Smart Home Automation
11.2018 - 10.2019
- Undertake Vendors, sales analysis and forecast
- Managing seasonal sale plan preparation and execution
- Contribute with marketing team to educate the market for the benefits of the smart home products
- Achieve 1 MSAR in Mega sale event for Smart Home Division.
Home Automation Category Manager
Smart
06.2012 - 10.2019
Smart Home Automation Project Manager
05.2017 - 11.2018
- Handling project activities including scope, requirements, planning and project execution
- Undertake Smart Home project and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action
- Analysing and organizing data to identify the requirements in a timely manner
- Maintaining and managing the projects schedules for delivery and meeting deadlines.
National Services Technical Manager
06.2012 - 05.2017
- Assisting technical specialists in coordinating and managing work planning processes for the conversion to Oracle Retail V14 System, serving as the Project Manager and Key User for the Service Department
- Managing spare parts ordering, importing, and forecasting, while monitoring spare parts KPIs and trends
- Developing the Technical Department Strategy and ensuring the implementation of OGSM (Objectives, Goals, Strategies, and Measures) for the department
- Providing international support for all aforementioned responsibilities and measuring and enhancing productivity KPIs for the spare parts team.
Warranty & Parts Operation Manager
Mantronix Samsung Distributer
01.2011 - 05.2012
- Execute Samsung policies to enhance customer satisfaction and drive revenue
- Document, validate, and resolve warranty claims, ensuring effective communication with customers
- Analyze and report on warranty claims, identifying opportunities to reduce claims
- Manage claims, COSMOS, and spare parts as the primary contact with Samsung
- Optimize technician productivity KPIs to improve operational efficiency.
Services Technical Manager
Union Group Samsung Distributer and Service Center
12.2009 - 12.2010
Founder and Owner
Eng. For Electronics
03.2009 - 11.2009
Maintenance Supervisor
Itsalat Int. Nokia Distributor
03.2005 - 03.2009
Senior Maintenance Engineer
Raya Distribution “Protech” Nokia Distributer
06.2003 - 03.2005
Education
Bachelor of Engineering - Electrical and Communication Engineering
Al-Azhar University
Cairo 04.1995 - 04.2002
Some College (No Degree) -
Logic Management Consulting
Saudi ArabiaRate Success, Logic Management Consulting Saudi Arabia - undefined
The Work of the Managers, Logic Management Consulting Saudi Arabia - undefined
Professional Interviewing Skills, Go Mind Merge Saudi Arabia - undefined
Audiovisual expert level 1 THX certification, Envision Way Kuwait - undefined
PMP preparation Course and Exam Preparation - undefined
BECOM Academy Egypt
Spare Parts Workshop, Samsung GCS Dubai - undefined
Communication Skills, Logic Management Consulting Egypt - undefined
Certified from Nokia Service city in Level 3 phone repairing, Service City (Nokia) Dubai - undefined
ISO 9001, 14001 awareness and internal Auditing, ISO 9001, 14001 (LRSN) - undefined
Training for CDMA and 1315 Himalaya Nokia product, Service city (Nokia) Dubai - undefined
Certified from Nokia Service city in Level 1, 2 Phone Repairing, Service City (Nokia) Dubai - undefined
undefined
07.2004 - 8 2004
Skills
Database Management
Accomplishments
- Established strategic partnerships with leading cybersecurity vendors, increasing the product portfolio
- Managed key partnerships with cybersecurity System Integrators, optimizing sales performance through account mapping and pipeline management
- Implemented a systematic partner management framework, enhancing collaboration and enabling lucrative cross-selling opportunities
- As a result-oriented project manager, I orchestrated the successful implementation of ERP and CRM systems, ensuring a seamless integration that aligned with the unique business process requirements
- Successfully pioneered a thriving Smart Home and 3D printing business in Saudi Arabia
- Successfully applied project management principles to execute a high-impact Smart Home Project for a prominent Saudi retailer, resulting in remarkable sales of 1 Million Saudi Riyals
- Improved service level agreements with suppliers in Saudi Arabia, Oman, and Bahrain
- Achieved exceptional stock management, reducing physical count variance from 15% to 0.25% in one year
- Increased spare parts availability to 95% for over 25 brands
- Managed a large inventory of 165,000 SKUs as the SKU's Data Cleansing Project Manager
- Expanded extended warranty projects, fostering customer loyalty and revenue growth
- Implemented the "Home Cinema, Quick Fix" project, driving a 10% increase in retail profit
- Successfully boosted maintenance compensation to a significantly higher level, witnessing an impressive rise from $20,000 to $148,000 within the span of one year
- Led technical training programs for international and local branches of Nokia.
Timeline
Cybersecurity Business Development Manager
20Tech Cybersecurity VAD
01.2023 - Current
Smart Building Business Director
ecoSAS International
03.2022 - 01.2023
After Sales Services Manager
Haier
08.2020 - 09.2020
Founder and Business Partner
Intelligent Home for Smart Home and 3D Printing
11.2019 - 03.2022
Category Manager
Smart Home Automation
11.2018 - 10.2019
Smart Home Automation Project Manager
05.2017 - 11.2018
Home Automation Category Manager
Smart
06.2012 - 10.2019
National Services Technical Manager
06.2012 - 05.2017
Warranty & Parts Operation Manager
Mantronix Samsung Distributer
01.2011 - 05.2012
Services Technical Manager
Union Group Samsung Distributer and Service Center
12.2009 - 12.2010
Founder and Owner
Eng. For Electronics
03.2009 - 11.2009
Maintenance Supervisor
Itsalat Int. Nokia Distributor
03.2005 - 03.2009
undefined
07.2004 - 8 2004
Senior Maintenance Engineer
Raya Distribution “Protech” Nokia Distributer
06.2003 - 03.2005
Bachelor of Engineering - Electrical and Communication Engineering
Al-Azhar University
04.1995 - 04.2002
Some College (No Degree) -
Logic Management Consulting
Rate Success, Logic Management Consulting Saudi Arabia - undefined
The Work of the Managers, Logic Management Consulting Saudi Arabia - undefined
Professional Interviewing Skills, Go Mind Merge Saudi Arabia - undefined
Audiovisual expert level 1 THX certification, Envision Way Kuwait - undefined
PMP preparation Course and Exam Preparation - undefined
BECOM Academy Egypt
Spare Parts Workshop, Samsung GCS Dubai - undefined
Communication Skills, Logic Management Consulting Egypt - undefined
Certified from Nokia Service city in Level 3 phone repairing, Service City (Nokia) Dubai - undefined
ISO 9001, 14001 awareness and internal Auditing, ISO 9001, 14001 (LRSN) - undefined
Training for CDMA and 1315 Himalaya Nokia product, Service city (Nokia) Dubai - undefined
Certified from Nokia Service city in Level 1, 2 Phone Repairing, Service City (Nokia) Dubai - undefined
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