Eisa AlShammry
Summary
Dedicated Branch Manager with extensive experience in leading daily café operations, driving sales growth, and enhancing customer experience. Skilled in developing local marketing strategies, mentoring teams, and implementing procedures that ensure high-quality service standards. Proven ability to identify opportunities, build strong community relationships, and maintain operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work history
Branch Manager
Hjeen Roaster
Riyadh
2023.12 - Current
- Leading daily branch operations to ensure consistent delivery of high-quality service.
- Analyzing sales results to identify opportunities and improve performance.
- Training and supervising staff to enhance productivity and service levels.
- Managing local marketing activities to increase brand visibility.
- Guiding new employees and supporting their onboarding.
- Ensuring workspace organization and compliance.
Head Barista & Supervisor
Doff Café, Riyadh
Riyadh
2020.02 - 2021.02
- Ensured adherence to safety and regulatory standards across all operations.
- Supervised daily operations to uphold high service quality standards.
Head Barista & Supervisor
ON OFF Café
Riyadh
2018.02 - 2020.02
- Trained new employees in coffee preparation and customer service techniques.
- Enhanced team performance by providing coaching and guidance.
Barista & Supervisor
Inspiration Café, Riyadh
Riyadh
2017.02 - 2018.02
- Delivered excellent product knowledge and high customer satisfaction.
- Improved workflow efficiency and beverage quality.
Branch Supervisor
Bisallo Café, Riyadh
Riyadh, Saudi Arabia
2016.02 - 2017.02
- Efficiently resolved customer concerns to enhance service quality.
- Supported initiatives that improved overall service standards.
Branch Supervisor
Cotton Home
Riyadh
2014.02 - 2016.02
- Executed new strategies to enhance sales team performance and drive revenue growth.
- Contributed to store operations, improving efficiency and customer engagement.
Sales Supervisor
Alshaya Company
Jubail
2012.02 - 2014.02
- Supervised sales teams, achieving consistently met targets.
- Developed initiatives that enhanced overall store sales performance.
Education
English Language Course
High School, Rafha
Diploma in Welding
Skills
- Relationship Development
- Team Leadership & Training
- Local Marketing & Brand Promotion
- Sales Management & Planning
- Quality Improvement
- Inventory & Procurement Management
- Performance Evaluation
- Operations Management
- Product Knowledge
- Performance Analysis
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Branch Manager
Hjeen Roaster
2023.12 - Current
Head Barista & Supervisor
Doff Café, Riyadh
2020.02 - 2021.02
Head Barista & Supervisor
ON OFF Café
2018.02 - 2020.02
Barista & Supervisor
Inspiration Café, Riyadh
2017.02 - 2018.02
Branch Supervisor
Bisallo Café, Riyadh
2016.02 - 2017.02
Branch Supervisor
Cotton Home
2014.02 - 2016.02
Sales Supervisor
Alshaya Company
2012.02 - 2014.02
English Language Course
High School, Rafha
Diploma in Welding