EISSA ALHARBI
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in communication and administrative skills, banking software utilisation, and market insight. Demonstrates a results-driven focus with proven success in customer relations, team leadership, and business administration. Adept at operations management, customer relationship management, and profit and loss reporting. Utilises process improvement techniques to enhance safety regulations and business networking. Advanced IT proficiency complements staff development and policy development capabilities. Skilled in KPI analysis, Microsoft Office proficiency, sales strategy development, change implementation, performance monitoring, leadership expertise, HR systems knowledge, health and safety compliance, customer service, and public speaking. Committed to driving organisational success through strategic initiatives and continuous improvement.
Experienced Senior Branch Manager with knack for driving team performance and increasing customer satisfaction. Spearheaded initiatives that boosted revenue and streamlined operations, resulting in smoother processes and higher profit margins. Known for fostering collaborative work environment and delivering tangible improvements across multiple branches.
Knowledgeable about team leadership, customer service, and operational management. Skilled in communication, problem-solving, and time management. Ready to use and develop leadership, strategic planning, and customer relationship skills in [Desired Position] role.
Seasoned professional in branch management with focus on strategic planning and operational efficiency. Capable of driving business growth and profitability through innovative leadership and team development. Specialised in customer relationship management, staff training, and performance management to foster continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Senior Branch Manager
Panda Retail Company – Savola Group
Riyadh, Riyadh Region
07.2004 - 12.2025
- Led full-spectrum branch operations, driving consistent revenue growth.
- Oversaw P&L management to reduce losses and improve profitability.
- Recruited, trained, and supervised high-performing teams.
- Ensured compliance with corporate standards and regulatory requirements.
- Key participant in successful audit outcomes and internal evaluations.
- Earned multiple accolades for store performance and leadership excellence.
- Handled escalated customer complaints effectively; maintained reputation for excellent customer service.
- Delivered consistent growth in revenue by executing aggressive sales strategies.
- Managed branch budgeting processes, ensured optimal resource utilisation.
- Led successful marketing campaigns to increase brand visibility in local area.
- Created and led successful business culture focused on performance.
- Maintained organisational compliance with applicable legislation and regulations.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Developed team members through comprehensive training programmes, enhanced team performance.
- Coordinated staff scheduling, maximised operational efficiency during peak times.
Education
Bachelor of Science - Human Resource Management
King Abdulaziz University
Jeddah01-2016
High School Diploma - Computer Technology
College of Technology
Medina Almunorah01-2004
Skills
- Communication & Administrative Skills
- Banking software utilization
- Market insight
- Regulatory understanding
- Results-Driven focus
- Customer relations
- Team Leadership
- Business administration
- Operations management
- Customer relationship management
- Profit and loss reporting
- Process improvement techniques
- Safety regulations
- Business networking
- Advanced IT proficiency
- Staff development
- Policy development
- KPI Analysis
- Microsoft Office proficiency
- Sales strategy development
- Change implementation
- Performance monitoring
- Leadership expertise
- Leadership excellence
- HR systems knowledge
- Health and Safety Compliance
- Customer Service
- Public speaking
- Budget implementation
Certification
- Certificate in Retail Operation (CRO)
- Certificate in Retail Management (CRM)
- English Course – Arab Open University (2008)
- English Diploma – British Council
- Computer Training – Al Rajhi Bank
- Recognition Certificate – Panda Company (2005–2006)
- 1 Year Retail Experience – Bin Dawood Super Stores Co. LTD
Personal Information
Accomplishments
- 1st Place – Best Store Manager, Target Achiever (2019)
- 3rd Place – Best Branch in Riyadh (2017)
- 3rd Place – Best Store Manager (2014)
- Maintained low stock loss levels and consistently surpassed sales targets
Timeline
Senior Branch Manager
Panda Retail Company – Savola Group
07.2004 - 12.2025
Bachelor of Science - Human Resource Management
King Abdulaziz University
High School Diploma - Computer Technology
College of Technology