EjadaTeam Resumes Mahmoud Abd-Elraouf
Riyadh,01
Summary
Experienced Senior Business analyst with over 10 years in public And Governmental Sector. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated BA with 11 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Enthusiastic BA with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Accomplished professional with expertise in use-case analysis, performance metrics evaluation, and innovation development. Demonstrates proficiency in financial reporting, Jira, and waterfall methodology, alongside high-value project coordination and data modelling. Skilled in agile methodologies, workflow mapping, and financial analysis and modelling. Adept at requirements gathering, root cause analysis, strategic programme coordination, user experience analysis, agile methodology application, in-depth business analysis, user acceptance testing, SWOT analysis, SQL proficiency, business process documentation, business process modelling notation (BPMN), and change analysis. Committed to driving organisational success through strategic programme coordination and innovative solutions.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work history
Senior Business Analyst
General Secretariat of Tax Committees (GSTC)
Riyadh, Riyadh Region
01.2018 - 05.2025
- Analyzing and designing Taxation Disputes system.
- Collaborated with IT department to integrate technology solutions into business strategy.
- Performed gap analysis, identifying areas of underperformance and inefficiency.
- Developed and implemented strategic business plan, enhancing company's market position.
- Streamlined business processes for increased efficiency.
- Identified areas of improvement through detailed data analysis.
- Facilitated change management initiatives, improving organisational agility.
- Analysed financial reports for informed decision making.
- Improved overall productivity with comprehensive process analysis.
- Coordinated training programmes for increased staff competency levels.
- Conducted risk assessments to mitigate potential issues.
- Conducted SWOT analysis for better understanding of current business landscape.
- Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
- Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
- Observed systems and staff operations throughout organisation, compiling current and accurate information.
- Communicated with staff at all organisational levels to assess current systems.
- Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
Senior Business Analyst & Implementor Specialist
General Authority of Zakat and Tax
Riyadh, Riyadh Region
01.2019 - 12.2019
- Senior Implementation specialist in POC project - 2019
- Facilitated change management initiatives, improving organizational agility.
- Identified areas of improvement through detailed data analysis.
- Streamlined business processes for increased efficiency.
- Conducted SWOT analysis for better understanding of current business landscape.
- Reviewed regulatory compliance practices ensuring adherence to industry standards.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
Business Analyst & Implementor
Border Guard Projects
Riyadh, Riyadh Region
01.2015 - 12.2018
- Implementation Delivery Specialst for GRP system across all departments (Finance, HR, SCM).
Education
B.Sc. - Accounting
Zagazig University
Cairo05.2008
Skills
- Use-Case analysis
- Performance metrics evaluation
- Innovation development
- Financial reporting
- Jira
- Waterfall methodology
- High-value project coordination
- Data Modelling
- Agile methodologies
- Workflow mapping
- Financial analysis and modelling
- Requirements gathering
- Root Cause Analysis
- Strategic programme coordination
- User experience analysis
- Agile methodology
- In-depth business analysis
- User acceptance testing
- SWOT Analysis
- SQL proficiency
- Business process documentation
- Business Process Modelling Notation
- Change analysis
Certification
CBAP (Certified Business analysis Professional) Udemy Business
OCP Oracle Certified Professional
Agile business analysis in scrum
Advanced Business Analysis (35 IIBA PDUs)
Requirements Analysis
Business System Analysis
Appian Business Analyst
Custom
- Business Analysis
- Process modeling
- Process Reengineering
Personal Information
Title: Senior Business Analyst
Timeline
Senior Business Analyst & Implementor Specialist
General Authority of Zakat and Tax
01.2019 - 12.2019
Senior Business Analyst
General Secretariat of Tax Committees (GSTC)
01.2018 - 05.2025
Business Analyst & Implementor
Border Guard Projects
01.2015 - 12.2018
B.Sc. - Accounting
Zagazig University
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