EJAZ PATHAN
Khobar,Kingdom of Saudi Arabia, Saudi Arabia
Summary
An accomplished & knowledgeable professional aiming for assignments in Hospitality Management / F & B Serving/ Training/ Customer Service with an organization of high repute A competent professional with over 15 years of experience in Hospitality Management, Food & Beverage Serving, Operations & Outlet Management, Team management and Business development Demonstrated abilities in effective monitoring & analysis of business Proficient in supervising all food and beverage operations including providing technical inputs for implementing better business practices Developing and implementing strategic plans to increase efficiency and effectiveness within a business, organization, or institution Skilled in handling and maintaining highly confidential and sensitive information Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work history
Kitchen manager
Alshaya Group
Khobar, Saudi Arabia
2024.04 - Current
- Managed daily kitchen operations efficiently whilst maintaining high quality standards.
- Organised staff rotas to ensure adequate coverage during all operating hours.
- Identified necessary equipment repairs before breakdowns could disrupt service.
- Implemented waste reduction measures resulting in cost savings and environmental benefits.
- Adhered to budget constraints when ordering supplies, effectively managing expenses.
- Ensured food safety standards were met, preventing possible foodborne illnesses.
- Conducted regular inventory checks for more accurate stock control.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
Assistant restaurant manager
Alshaya Group
Khobar, KSA
2021.02 - 2024.04
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Optimised customer experience by implementing exemplary service standards.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Built loyal customer base by creating welcoming environment with top quality service.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Floor supervisor
Alshaya group.
Jeddah
2018.03 - 2021.02
- Resolved complaints to achieve full customer satisfaction.
- Coached team to deliver top-quality customer service and uphold brand values.
- Mentored staff on handling and resolving customer concerns.
Restaurant waiter
Alshaya Group
Jeddah
2013.08 - 2018.03
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Shift supervisor
Impresario Hospitality
Mumbai , India
2012.07 - 2013.08
- Supervised activities of workers and enforced safety regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Store manager
Frexpress cafe
Mumbai
2011.08 - 2012.07
- Trained and mentored new cashiers and clerks in correct processes.
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Waiter
Pizza Hut
Mumbai
2009.06 - 2011.08
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
Education
High School Diploma -
MES
Karnataka2006-05
Skills
- Business Development
- Training & Development
- Food & Beverage Operations
- Inventory Management
- Service Delivery Management
- Team Management
- Client Relationship
- Safety Assurance
- IT SKILLS
- MS Office
- Customer Service
- Sales techniques
- Equipment Maintenance
- Employee management
- Conflict Resolution
- Quality Assurance
- Staff development
- Food preparation and safety
- Staff scheduling
Timeline
Kitchen manager
Alshaya Group
2024.04 - Current
Assistant restaurant manager
Alshaya Group
2021.02 - 2024.04
Floor supervisor
Alshaya group.
2018.03 - 2021.02
Restaurant waiter
Alshaya Group
2013.08 - 2018.03
Shift supervisor
Impresario Hospitality
2012.07 - 2013.08
Store manager
Frexpress cafe
2011.08 - 2012.07
Waiter
Pizza Hut
2009.06 - 2011.08
High School Diploma -
MES