Hi, I’m
Eka Juliarta Wirawan
Bali,Indonesia
Summary
Takes on challenging new roles harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
years of professional experience
5
years of post-secondary education
5
Certification
Work history
Saudi Arabian BayturJeddah, Saudi Arabia
Warehouse Officer
02.2021 - Current
Job overview
- Maintained neat and clean store areas in line with health and safety policies.
- Investigated missing items, discrepancies, and losses.
- Minimized reporting errors when working in a fast-paced environment with a high volume of inventory.
- Controlled best-before dates to properly utilize stock.
- Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Checked materials for damage and notified vendors.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Cleaned and maintained thewarehouse in compliance with OSHA safety standards.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
PT. Mai Bali GroupDenpasar, Indonesia
Product Manager
07.2017 - 02.2021
Job overview
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Negotiate contract rates and terms: hotels, DMCs, optional tour operators, and special offers, while remaining in compliance with health and safety, and other relevant regulations.
- Manage and maintain vendor relationships along with contract administration.
- Collaborate with the Marketing department to define a product marketing spending plan.
- Write and maintain the accuracy of appealing tour itinerary descriptions.
- Collaborate closely with the marketing department for brochure and collateral production.
- Manage tour pricing and set costs, by analyzing historic performance, market influences, and budget requirements; define assumptions and propose selling prices.
- Responsible for user experience, quality control, and overall customer satisfaction.
- Drafted contracts with vendors and coordinated special projects on request.
- Maintained a weekly status report of the project and tracked earnings.
- Continuously develop recommendations and implement initiatives that improve product P&L.
ICS Tour and TravelDenpasar, Indonesia
Reservations Agent
06.2016 - 07.2017
Job overview
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation, rooms, and activities on the customers' desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Employed strong product and systems knowledge to handle booking inquiries.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Negotiated corporate reservation rates to meet client budget requirements.
Discover Bali Tour and TravelDenpasar, Indonesia
Operational Specialist Officer
04.2013 - 06.2016
Job overview
- Creating unique custom excursions based on the guest's wishes and the agreed-upon itinerary outlined in - the proposal phase.
- Maintains vendor relations by communicating proactively to ensure all the details are planned ahead of time and guides are trained appropriately.
- manages any trip incidents, emergencies, or changes before the trip, while a trip is in operation or post-trip.
- Communicated and escalated with the internal team for troubleshooting and guest communication.
- Keeps Travel Consultants and managers aware of changes including updates and trip revisions.
- Manages all guest amenities, gifts (before, during, and post-travel), and inspections special for MICE.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Managed and motivated high-performing teams for successful KPI attainment.
- Evaluated performance reports to identify improvement opportunities across operations and services.
- Delivered business operations initiatives to improve time and cost efficiency.
- Planned tasks and project schedules to deliver on time, cost, and quality requirements.
PT. Bayu Buana Tbk,Denpasar, Indonesia
Operation Officer
04.2012 - 01.2013
Job overview
- Meets with clients to determine travel needs, budgets, and preference
- Sells and coordinates transportation, accommodations, insurance, tours, and activities
- Advise client regarding destinations, cultures, customs, weather and activities
- Handles travel issues, conflicts, complaints, cancelations, and refund
- Builds and maintains relationships with guests and tour vendor
- Attends travel seminars and conferences
- Inspection of hotels, restaurants, and activities for product knowledge
- Research destinations and industry trends
- Accommodated client requests for customizations or modifications as best as possible.
PT. Lion Air Denpasar, Indonesia
Ground Handling
03.2011 - 04.2012
Job overview
- Manning the Check-in counters that serve departing passengers
- Manning the arrival and departure gates
- Issuing tickets to passengers
- Assisting passengers by answering questions, providing directions, or attending to their other needs. this includes helping passengers with inquiries about delayed or lost baggage
- Assisting passengers with luggage check-in at the ticket counter
- Making sure that all baggage is delivered
- Confirming the identities of passengers and providing them with boarding passes
- Giving special assistance to disabled passengers
Education
Dwijendra UniversityBali, Indonesia
Bachelor of Communication from Communication
09.2014 - 09.2019
Skills
- Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Customer relations
- Process management
- Computerized stock control
- Quality Control
- Stock-flow management
- Records management
- Warehouse operations
- Editing Photo (Adobe Photoshop)
- Editing Video (Adobe Premier)
- Foto and Videography
- Produce Music (FL Studio)
Languages
English
Fluent
Arabic
Beginner
Indonesian
Native
Certification
- Certified HSE KAUST.
- Certified Fire Warden from KAUST.
- Certified Travel Consultant.
- Certified Airline Business Carrier.
- Certified English Course.
Timeline
Warehouse Officer
Saudi Arabian Baytur
02.2021 - Current
Product Manager
PT. Mai Bali Group
07.2017 - 02.2021
Reservations Agent
ICS Tour and Travel
06.2016 - 07.2017
Dwijendra University
Bachelor of Communication from Communication
09.2014 - 09.2019
Operational Specialist Officer
Discover Bali Tour and Travel
04.2013 - 06.2016
Operation Officer
PT. Bayu Buana Tbk,
04.2012 - 01.2013
Ground Handling
PT. Lion Air
03.2011 - 04.2012