Timeline
Work History
Work Availability
Overview
Skills
Generic

EKTA Singh

ASSETS MANAGER, CUM [VAIBS COORDINATOR]
Lucknow Up ,Utter perdesh

Timeline

ASSETS MANAGER CUM [VIBE COORDINATOR]

Vodafone Idea Limited
09.2017 - 04.2023

Operation Executive

Tata capital financial Services Ltd
06.2016 - 09.2017

OPERATION EXECUTIVE CUM BRANCH QUARDINATER.

ACER INDIA PVT LTD (GROWELL HR SOLUTIONS PVT LTD
11.2014 - 10.2015

HELP DESK COORDINATOR.

WIPRO INFOTECH LTD, (NIC Project)
03.2013 - 08.2014

Work History

ASSETS MANAGER CUM [VIBE COORDINATOR]

Vodafone Idea Limited
Lucknow, Up
09.2017 - 04.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
  • Negotiated and resolved more than [Number] complex real estate transactions, securing highest asset claim and liquidity.
  • Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
  • Maintained contract database of existing and new client contract files and details.
  • Negotiated contract terms with brokers and buyers to achieve net sale proceeds above [Number]%.
  • Traveled to markets and met with key tenants to enhance knowledge of [Location] real estate market.
  • Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.
  • Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
  • Contacted, hired and trained [Number] real estate brokers to market over [Number] properties in [Location].
  • Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
  • Appraised potential acquisitions based on title and deed restrictions, property liens, rehabilitation budgets, closing costs and projected resale values.
  • Collaborated with investment firms and private real estate investors to provide due diligence and underwriting functions for acquisition and management of real estate portfolios.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Supported financial director with special projects and additional job duties.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Utilized financial software to prepare consolidated financial statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Created financial dashboards to provide insights into key performance indicators.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Designed and maintained financial models to identify and measure risks.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Created and managed financial models to evaluate corporate investments and acquisitions.

Operation Executive

Tata capital financial Services Ltd
Lucknow, Up
06.2016 - 09.2017
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Collaborated on operational support tasks to achieve common goal.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Drove team engagement to achieve aggressive company targets.
  • Developed operational processes to help organization adapt to market change.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Negotiated supplier discounts to improve bottom line.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Leveraged meeting minutes to measure progress and accountability.
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
  • Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
  • Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

OPERATION EXECUTIVE CUM BRANCH QUARDINATER.

ACER INDIA PVT LTD (GROWELL HR SOLUTIONS PVT LTD
Lucknow, Up
11.2014 - 10.2015
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Collaborated on operational support tasks to achieve common goal.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Drove team engagement to achieve aggressive company targets.
  • Developed operational processes to help organization adapt to market change.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Prepared annual budgets with controls to prevent overages.
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Negotiated supplier discounts to improve bottom line.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
  • Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
  • Leveraged meeting minutes to measure progress and accountability.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

HELP DESK COORDINATOR.

WIPRO INFOTECH LTD, (NIC Project)
Lucknow, Up
03.2013 - 08.2014
  • Logged support tickets and closed when issues were resolved.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided on-call support for critical issues related to [Software].
  • Resolved technical issues by troubleshooting.
  • Assisted with updating technical support best practices for use by team.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
  • Configured hardware and granted system permissions to new employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Activated accounts for clients interested in new services.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Prepared references for users by writing clear operating instructions.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve [Type] issue.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Maintained and updated [Type] customer service database.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Provided customer support and technical support to [Number] customers daily.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

10
10
years of professional experience

Skills

  • Staff Management
  • Microsoft Visual Basic
  • Qlik Tech QlikView
  • Teradata Database
  • Multi-Unit Operations Management
  • Delphi Technology
  • Project Management
  • Statacorp Stata
  • Workflow Planning
  • Supply Chain Distribution
  • Business Process Re-Engineering
  • Manage Contracts
  • Financial Management
  • Microsoft Outlook
  • Corporate Social Responsibility
  • Manage Budgets
  • High-Pressure Environments
  • Cost Management
  • Business Management Principles
  • Systems Implementations
  • Customer Service
  • Project Development
  • Order Supplies

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EKTA Singh ASSETS MANAGER, CUM [VAIBS COORDINATOR]