ELAF ALSBABAN
Jeddah
Summary
Results-driven Services Supervisor with experience in service operations, administrative management, customer relations, and cross-functional coordination. Strong background in operational performance, reporting, process improvement, and team leadership. Recognized with the Women Champion 2025 Award for impactful leadership and empowering colleagues.
Awarded a Merit-Based Internal Scholarship from the Ministry of Education to pursue a Bachelor's Degree in recognition of outstanding academic performance, consistently maintained throughout the undergraduate program. Holds a Master of Business Administration (MBA) with First Class Honors, achieving an exceptional GPA of 4.96/5.00 from Jeddah International College. Combines academic excellence with practical leadership experience and a strong commitment to organizational success
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Services Supervisor
Daikin
2023.07 - Current
- Recognized with the Women Champion 2025 Award for impactful leadership, driving results, and empowering colleagues across the organization.
- Manage daily service operations, ensuring efficient workflow, timely execution of work orders, and compliance with company policies and procedures.
- Coordinate and monitor Work Orders (WOs), service requests, and spare parts requirements, ensuring accurate documentation and timely processing.
- Oversee technicians' working hours, monitor utilization and operational performance, and follow up on missing hours and pending reservations.
- Coordinate with service supervisors, technicians, and internal departments to ensure smooth service delivery and resolve operational challenges.
- Monitor service performance, prepare operational reports, and track key performance indicators (KPIs), including chargeable and operational utilization.
- Ensure proper documentation and compliance with internal procedures, warranty requirements, and service contract regulations.
- Handle confidential operational records and business documents with discretion, ensuring accuracy and proper organization.
Senior Associate - Customer Relations
Buba Arabia
2023.05 - 2023.06
- Managed customer relationships and ensured high levels of customer satisfaction.
- Handled customer inquiries, complaints, and escalations, ensuring timely resolution.
- Coordinated with internal departments to resolve service-related issues and improve customer experience.
- Maintained accurate customer records while ensuring confidentiality and compliance with company policies.
- Supported service quality improvements through effective communication and problem-solving.
Administrative - Operations Coordinator
Saudi Ground Services
2021.01 - 2023.04
- Recorded and monitored all aircraft services to ensure accurate documentation and smooth operations.
- Supervised Service Representatives to ensure all assigned tasks were completed efficiently and according to operational standards.
- Coordinated with airline clients, including Saudia Airlines, flyadeal, and flynas, to resolve service-related issues and maintain customer satisfaction.
- Monitored ground service operations to ensure on-time aircraft departures and compliance with scheduled turnaround times.
- Coordinated with different teams to address operational challenges and ensure service quality and efficiency.
Customer Service
Cruise Saudi
2021.07 - 2021.10
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Streamlined helpdesk processes, reducing response times and improving customer service ratings.
Internship
Isam Khairy Kabbani Group Of Company
2019.05 - 2019.05
- Translated written materials between languages while maintaining the original meaning, format, and tone.
- Proofread and reviewed translated documents to ensure accuracy, correct grammar, and appropriate wording and phrasing.
Education
Master of Business Administration -
Jeddah International College
Jeddah, Saudi Arabia2026
Bachelor of English and Translation -
Effat University
Jeddah, Saudi Arabia2019
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- SAP System
- CAESAR System
- DSM System
Certification
- Public Relations and Corporate Communication Management, Ministry of Touris, 2023-01-01
- Swiss Global Certificate in Hospitality & Tourism Fundamentals, Swiss Hotel Management School, 2022-01-01
- Certificate of Appreciation, Saudi Ground Services, Cruise Saudi, 2021-01-01
- Safety | Human Factors | Security | Dangerous Goods | Emergency Response | Aircraft Cabin Cleaning | Introduction to GACAR, Saudi Ground Services Company, 2021-01-01
- Leadership and Strategic Management | Positive Behavior Reinforcement | Manage Time Effectively | Train the Trainers | Computer Skills, Sky Global Training Institute, 2020-01-01
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Services Supervisor
Daikin
2023.07 - Current
Senior Associate - Customer Relations
Buba Arabia
2023.05 - 2023.06
Customer Service
Cruise Saudi
2021.07 - 2021.10
Administrative - Operations Coordinator
Saudi Ground Services
2021.01 - 2023.04
Internship
Isam Khairy Kabbani Group Of Company
2019.05 - 2019.05
Master of Business Administration -
Jeddah International College
Bachelor of English and Translation -
Effat University