ELAF GAFFAS
Jeddah,Mecca Region
Summary
Recently graduated from a top Tier university with a strong Knowledge in human resource Supported by successful Internship experience with Exposure to HR department And the essential employees Data , pay rolls , and Recruitment
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer service agent
Saudi Ground Services
Jeddah, Saudi Arabia
01.2020 - 06.2023
- Performing daily check up for traveler's documents at the check-in area
- Checking documents at the departure area to make sure all of the passengers are clear to board
- had a training certificate from ICO with a strength knowledge of information
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- provided our serves for MSC Cruise with my company
- Coached and trained new team members to increase productivity and growth
- Had a training for Schengen visa
Host / Coach / team leader / hr trainee
BOUNCEinc
Jeddah, Saudi Arabia
01.2017 - 01.2020
- worked as a host and a receptionist full-time
- part-time team leader making Excel time sheets and employees daily and weekly rotation schedule
- had a trampoline training with coach cristofer manero cabrera
- Played a big role with launching the new venue in Riyadh
- worked as an HR trainee preforming Daily Data entry for all employees in ZenHR, monthly pay rolls statements, Supervision daily time and attendance, interviewed and recruited lots of people both in Riyadh and Jeddah
- helped marketing our new offers
- part-time party concierge
Customer Service Representative
Globe Retail Group
Jeddah, Saudi Arabia
01.2016 - 01.2017
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- improving our retail revenue
Customer Service Representative
Landmark Group
Jeddah, Saudi Arabia
01.2015 - 12.2015
- a summer job, worked as a customer service representative
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Bachelor of economics and administration - administrative science
King AbdulAziz University
Jeddah, Mecca Region 08.2016 - 03.2020
Skills
- Recruitment
- Talent management
- Training and development
- Employee relations
- File and records management
- Event coordination
Languages
Arabic
Native
English
Fluent
Spanish
Beginner
Projects
- MSC Cruise
Certification
Hospitality Experience Program At Les Roches Marbella
Voluntary work
- certified F1 Track marshal and flag marshal
Timeline
Customer service agent
Saudi Ground Services
01.2020 - 06.2023
Host / Coach / team leader / hr trainee
BOUNCEinc
01.2017 - 01.2020
Bachelor of economics and administration - administrative science
King AbdulAziz University
08.2016 - 03.2020
Customer Service Representative
Globe Retail Group
01.2016 - 01.2017
Customer Service Representative
Landmark Group
01.2015 - 12.2015
Hospitality Experience Program At Les Roches Marbella
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