Amir Elahmadi

• Administrating and upgrading massaging system MS Exchange 2010 servers, MS Exchange 2016 MS Exchange 2019. On-premises Exchange organization and Cloud Office 365.
• Administrating Mail Gateway managing mail polices and security enhancement.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Assisted employees with resolving network problems at remote locations.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Created manuals and taught training sessions to educate co-workers on new systems.
• Coordinated with stakeholders to design and develop high-end [Type] software applications.
• Analyzed security logs to determine and alleviate network threats.
• Designed tailored disaster recovery solutions to maintain uptime.
• Completed software updates and assessed security patches for optimized computer use.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Optimized networked software and operating systems by applying updates and patches.
• Negotiated with vendors, outsource and contractors to secure contracts and set SLAs.
• Documented system configuration, mapping and processes.
• Researched software and systems products to determine purchase recommendations.

• Administrating and upgrading massaging system MS Exchange 2010 servers, MS Exchange 2016 MS Exchange 2019. On-premises Exchange organization and Cloud Office 365.
• Administrating Mail Gateway managing mail polices and security enhancement.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Assisted employees with resolving network problems at remote locations.
• Analyzed security logs to determine and alleviate network threats.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Configured, installed and upgraded SQL databases.
• Completed software updates and assessed security patches for optimized computer use.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Optimized networked software and operating systems by applying updates and patches.
• Monitored networks and network devices to resolve technical problems quickly.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Managed infrastructure and related design components through innovative drafting and planning.
• Administrating troubleshooting massaging system MS Exchange servers, Message delivery problems and manage polices.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Resolved project operational problems to minimize delays and unexpected cost increases.
• Optimized networked software and operating systems by applying updates and patches.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Assisted employees with resolving network problems at remote locations.
• Collaborated with executive team to define business requirements and systems goals.
• Delivered helpdesk service and support to customers.
• Integrated database and backup servers into enterprise systems.
• Implemented networking and server changes to meet client budgets and needs.
• Researched software and systems products to determine purchase recommendations.
• Analyzed security logs to determine and alleviate network threats.
• Prepared and presented detailed test reports for executive management and engineering teams as required.
• Performed analysis, evaluation and maintenance of network systems.

• Created patches and solutions to fix bugs in existing applications.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Attended meetings to deliver status reports to key stakeholders.
• Implemented internet and intranet applications on multiple platforms.
• Oversaw IT activities to laptops, tablets and PDAs for corporate users.
• Detailed upcoming software upgrades and system sprints to team members.
• Integrated and updated software products to boost system compatibility.
• Developed modification program to determine compatibility with various software.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Maintained current software licenses for computers and mobile devices.
• Contributed to development, administration and testing of disaster recovery plans.
• Managed development of system protocols to deliver complete and persistent data set.
• Comprehensively maintained stability of essential data backups on nightly basis.
• Deployed antivirus and security solutions throughout entire system network.

• Designed customized solutions for proposals to potential customers.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Planned computer systems using information engineering and structured analysis.
• Enhanced interfaces to promote better functionality for users.
• Established specifications and coordinated production with software programmers.
• Assessed business requirements to create focused solutions.
• Designed reusable and reliable code for use within distributed cloud environments.

Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.

• Kept customers informed of status of pending or in-process work orders and warranty repair items.
• Supported software, hardware and peripherals in use by Company team.
• Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• NetWare supervision, LAN design/installation /administration,
• hardware/software installation,
• responsible for the company’s projects
• design and installed and implemented an inventory control system allowing instant access to sales reports
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Developed team communications and information for meetings.
• Increased customer satisfaction by resolving issues.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Configured and tested Windows Server operating systems with roles features.
• Mentored employees and offered constructive feedback for performance improvement.