Elaine Ayers
Two Wells
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Marketing/Brand Manager
Metcash Ltd
06.2006 - 03.2024
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
Executive Assistant
Metcash Ltd
03.2012 - 06.2015
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Credit Manager
Metcash Ltd
09.2003 - 06.2006
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Developed strategies to expedite payments and customer resolutions.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Reviewed and updated credit policies regularly in response to changing market conditions, industry trends, and emerging risks.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Referred delinquent accounts to collections department or outside resources.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Implemented an effective training program for new hires that accelerated their ability to contribute effectively within the team environment quickly.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Diploma of Business (Frontline Management)
University of New England
Sydney, NSWGraduate School of Management - The Management Development Program
University of Adelaide
Adelaide, SASkills
- Critical Thinking
- Relationship Building
- Written Communication
- MS Office
- Multitasking
- Conflict Resolution
- Excellent Communication
- Calm Under Pressure
- Cultural Awareness
- Public Speaking
- Verbal Communication
- Organization and Time Management
- Interpersonal Communication
Additional Information
I am leaving Metcash on 21st March, and after a short break will be looking for some casual/part time work to keep both my brain & skills set sharp.
Timeline
Executive Assistant
Metcash Ltd
03.2012 - 06.2015
Marketing/Brand Manager
Metcash Ltd
06.2006 - 03.2024
Credit Manager
Metcash Ltd
09.2003 - 06.2006
No Degree - Diploma of Business (Frontline Management)
University of New England
Graduate School of Management - The Management Development Program
University of Adelaide
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