Elena Curcio
Agropoli
Summary
Professional hospitality worker, customer satisfaction oriented, with extensive knowledge of catering and hotel industry, with excellent ability to adapt to any role concerning reception and customer services.
Overview
10
10
years of professional experience
Work History
Waitress
Fretheim Hotel (Norway's Best)
06.2024 - Current
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Contributed to the hotel´s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Served meals to customers according to established guidelines.
- Processed customer payments to accurately record transactions.
- Served alcoholic and soft drinks in appropriate glasses.
- Good knowledge of wines and cocktails
Head Waitress
Hotel Bel Horizon (SunWeb Group)
11.2023 - 05.2024
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Housekeeper and Waitress
Hotel Bel Horizon (SunWeb Group)
11.2022 - 05.2023
- Offer customers a la carte food and drinks, take orders according to the availability of the kitchen Staff
- Table service with the ability to bring four dishes at a time
- Preparation of daily menus, breakfasts and dinners for hotel guests
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Verified cleanliness and organization of storage areas and carts
Front Desk Receptionist/Breakfast Attendant
Zenzoi, Yoga Retreat
07.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained and organized service reception area and checkout counters and yoga rooms for the classes
- Cleaned and reset tables to keep dining room and work areas clean
- Helped in the preparation of evening and morning meals
- Organized and refilled the breakfast buffet, served coffee and fresh drinks on request
- Organization of taxi transfers, boat trips, massages, and weekly yoga
- Collected room deposits, fees, and payments.
Bar Supervisor
Farinella Van Bol & Feste
06.2022 - 10.2022
- Maintained clean, organized bar in line with hygiene regulations.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Monitored ice machine production and filled drink ice dispensing bins.
- Oversaw bar inventory, restocked supplies and placed orders.
Coffee Barista
Farinella Bakery
02.2022 - 06.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Ice Cream Server
Cremoso
05.2021 - 02.2022
- Portioning and garnishing of ice cream cups and cones
- Packaging and sale of cold, semifreddo and pastry products
- Periodic control of the refrigeration temperatures of cold rooms and showcases
- Preparation of coffee products, smoothies, whipped cream and yogurt for immediate consumption or for take away
- Use and routine maintenance of food processing, storage and refrigeration equipment
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Restaurant Waitress
Lido Tre Conchiglie
06.2019 - 11.2020
- Suggested menu items based on customers' preferences, allergies or dietary needs.
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
- Routinely reset tables with spotless service ware and in line with restaurant standards.
School Social Worker
Scuola Secondaria Di Primo Grado S. Boezio
09.2019 - 01.2020
- Reduction of learning gaps through the development of individualized educational plans, using various teaching aids and motivational strategies
- Offering specialized education to students with learning disabilities (SLD)
- Development of individualized educational plans (IEP) to determine learning objectives and define appropriate educational strategies, making use of accredited teaching practices and theories
Fast Food Worker
Burger Blues Pub
01.2015 - 09.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences
Tourist Entertainer
Approdo Resort Thalasso Spa
07.2014 - 12.2014
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked flexible hours across night, weekend and holiday shifts
- Worked well in a team setting, providing support and guidance
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Skilled at working independently and collaboratively in a team environment
Education
Bachelor of Science - Social Science
University of Naples Federico II
Naples 06.2020
High School Diploma -
Classical Lyceum Alfonoso Gatto
Agropoli07.2017
Skills
- Ability to Multitask
- Eye for detail
- Ability to Work Under Pressure
- Problem Solving
- Charisma and kindness
- Seriousness and professionalism
Languages
Italian
Native language
English
Advanced
C1
French
Advanced
C1
Spanish
Upper intermediate
B2
Dutch
Intermediate
B1
Norwegian
Beginner
A1
Timeline
Waitress
Fretheim Hotel (Norway's Best)
06.2024 - Current
Head Waitress
Hotel Bel Horizon (SunWeb Group)
11.2023 - 05.2024
Front Desk Receptionist/Breakfast Attendant
Zenzoi, Yoga Retreat
07.2023 - 10.2023
Housekeeper and Waitress
Hotel Bel Horizon (SunWeb Group)
11.2022 - 05.2023
Bar Supervisor
Farinella Van Bol & Feste
06.2022 - 10.2022
Coffee Barista
Farinella Bakery
02.2022 - 06.2022
Ice Cream Server
Cremoso
05.2021 - 02.2022
School Social Worker
Scuola Secondaria Di Primo Grado S. Boezio
09.2019 - 01.2020
Restaurant Waitress
Lido Tre Conchiglie
06.2019 - 11.2020
Fast Food Worker
Burger Blues Pub
01.2015 - 09.2019
Tourist Entertainer
Approdo Resort Thalasso Spa
07.2014 - 12.2014
Bachelor of Science - Social Science
University of Naples Federico II
High School Diploma -
Classical Lyceum Alfonoso Gatto
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