Elham Bokhari
Jeddah,Saudi Arabia
Summary
Dynamic professional with 11+ years of experience in stakeholder management, customer experience, facilities operations, and multi‑departmental coordination within KAUST. Proven track record in managing complex portfolios, leading onboarding processes, maintaining accurate documentation, and delivering high‑quality service in fast‑paced, multi‑stakeholder environments. Adept at relationship building, problem solving, and supporting organizational objectives through structured processes, strong communication, and operational excellence. Seeking to transition into the Tenant Account Specialist role to leverage extensive KAUST experience, cross-functional collaboration skills, and commitment to exceptional tenant engagement
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Facilities Engineer
Campus Building Operations - KAUST
Jeddah
01.2020 - Current
- Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication, alignment of expectations, and high quality service delivery.
- Manage a diverse facilities portfolio, coordinating with multiple departments to support tenant onboarding, service activation, and ongoing operational needs.
- Lead stakeholder engagement meetings to understand needs, gather requirements, and provide tailored solutions, mirroring early stage discussions and needs assessments.
- Managed end user complaints with a customer focused approach, delivering solutions and ensuring issues were resolved and formally closed.
- Maintain accurate documentation, reports, and operational records, ensuring compliance with KAUST standards.
- Conduct regular inspections and assessments to identify areas for improvement and implement necessary corrective actions.
- Oversee service delivery performance, consistently meeting SLAs and enhancing customer satisfaction through proactive communication and follow up.
- Coordinate and deliver high-level events (Commencement, HRH MBS visit readiness, Tournaments), demonstrating strong planning, facilitation, and cross-functional leadership.
- Conduct business analysis to identify operational improvements, implement corrective actions, and streamline processes supporting innovation and stakeholders success initiatives.
- Gather stakeholder feedback, analyze satisfaction levels, and recommend improvements to enhance user experience and service quality.
- Support facilities project through identifying scope, planning, implementation, monitor progress, resolve issues, and ensure timely completion reflecting strong communication management and follow up capabilities.
Projects and Facilities Coordinator
Community Operations - KAUST
Jeddah
07.2018 - 01.2020
- Developed and implemented SOPs, onboarding processes, and operational workflows aligned with stakeholder and KAUST digital platforms.
- Monitored KPIs and building performance, ensuring data accuracy and timely reporting.
- Supported project operations, documentation, and performance tracking to ensure efficient and compliant delivery.
- Maintained comprehensive documentation and records, ensuring consistency and compliance with FMOM standards.
- Conducted operational analysis to identify inefficiencies and recommend improvements, driving continuous improvement based on end-user needs.
- Ensured accuracy and professionalism in all documentation and communications, supporting agreement drafting and data management responsibilities.
Project Manager
AKTEK Establishment
Jeddah
01.2015 - 12.2018
- Established and implemented a structured project management framework from the ground up, delivering strategic and operational solutions aligned with restaurant performance objectives.
- Managed stakeholder communication, ensuring clarity, alignment, and satisfaction throughout project phases.
- Planned and executed engagement and project management activities for a diverse portfolio, with multiple stakeholders including start up hospitality services and client driven projects.
- Conducted market and business analysis to develop a robust project portfolio aligned with organizational goals, stakeholders requirements and market demands.
- Led the project study phase by gathering requirements, conducting feasibility assessments, and defining project scope, objectives, and deliverables.
- Applied project management best practices across all phases initiation, planning, execution, monitoring, and closure—to ensure successful delivery.
- Optimized resource allocation and project scheduling to ensure efficient utilization and timely completion of deliverables.
- Led and coordinated construction planning and design development, ensuring compliance with quality standards and project specifications.
- Successfully delivered projects within approved timelines and budgets, achieving high levels of client satisfaction.
- Managed stakeholder communication throughout the project lifecycle, ensuring alignment, transparency, and effective decision-making.
Unit Supervisor
Saudi OGER - KAUST Project
12.2014 - 01.2015
- Ensured compliance with KAUST policies and procedures, supporting operational consistency and quality.
- Developed and improved SOPs and implemented KPIs to enhance service performance.
- Delivered operational support and coordinated with multiple stakeholders, reinforcing strong customer service and cross-functional collaboration skills.
Education
Master of Engineering - Quality Systems Engineering
Concordia University
MTL, Canada 04.2011 - 07.2013
Bachelor of Business Administration - Economic & Business Administration
King Abdul Azizi University
Jeddah, Mecca Region 05.2004 - 09.2008
Skills
- Communication, Facilitation & Stakeholder Engagement
- Project Management
- Facilities Management
- Customer Experience & Service Excellence
- Cross Functional Collaboration
- Initiative taking
- Leadership competence
- SOP Development & Process Optimization
Certification
- Project Management Professional (PMP) – PMI Institution.
- Strategy in the Age of Digital Disruption – INSEAD Business School
- KPI Professional – The KPI Institute.
- Engaging & Partnering with Others – Harvard Manage Mentor, KAUST.
- Customer Service & Communication Skills (Level 1 & 2) - KAUST.
- The Art of Negotiation – ILM Institute.
References
References available upon request.
Timeline
Facilities Engineer
Campus Building Operations - KAUST
01.2020 - Current
Projects and Facilities Coordinator
Community Operations - KAUST
07.2018 - 01.2020
Project Manager
AKTEK Establishment
01.2015 - 12.2018
Unit Supervisor
Saudi OGER - KAUST Project
12.2014 - 01.2015
Master of Engineering - Quality Systems Engineering
Concordia University
04.2011 - 07.2013
Bachelor of Business Administration - Economic & Business Administration
King Abdul Azizi University
05.2004 - 09.2008