Summary
Work History
Skills
Education
Accomplishments
Certification
Timeline
Overview
Teacher

ELHAM AHMED BU RADHAH

Medical Sales and Trainung Expert
Khobar

Summary


Dedicated healthcare professional with extensive experience in quality management, project leadership, and compliance with international healthcare standards, including CBAHI, JCI, and CAP. Proven track record in building and optimizing healthcare operations, with a focus on training, process improvement, and resource efficiency. Successfully led complex projects that enhanced operational efficiency, reduced costs, and improved staff competency. Recognized for best practices in CBAHI accreditation with a certificate from the Director General of Health Services. Adept at leading teams, managing audits, and driving continuous improvement to achieve organizational excellence.

Work History

Point of Care Head Section

POINT OF CARE SERVICE
8 2020 - Current

- Leadership & Development: Established the Point of Care (POC) section from the ground up, ensuring full compliance with international healthcare standards including CBAHI, JCI, and CAP.
- Training & Competency Management: Designed and executed a comprehensive training program for 319 nurses across three critical tests, ensuring all staff met required competency levels.
- Audit & Compliance: Developed a robust audit system for ongoing competency renewal, maintaining a high standard of care and compliance with Ministry of Defense regulations. This system ensures that all competencies are reviewed and renewed annually, enhancing the quality and reliability of POC testing.
- Quality Improvement: Successfully aligned the POC section with best practices in healthcare, leading to accreditation under CBAHI, JCI, and CAP standards.

Key Achievements
- Accreditation: Led the POC section to meet stringent CBAHI, JCI, and CAP standards, contributing to the overall quality and reputation of the healthcare facility.
- Training Impact: Improved nurse competency and patient care through targeted training and ongoing assessment, directly influencing the success of the POC section.


Quality Officer

Quality Section
8 2020 - 08.2023
  • Quality Management: Solely managed all aspects of quality assurance for the laboratory, ensuring compliance with CBAHI and JCI standards.
    -Standards Implementation: Successfully implemented CBAHI and JCI standards, leading the laboratory to pass inspections without any deficiencies or issues.
    - Leadership & Initiative: Took on the responsibility of Quality Officer for the first time, demonstrating strong leadership and the ability to independently manage critical quality functions.
    - Audit Success: Guided the laboratory through rigorous quality audits, achieving full compliance and maintaining the highest standards of laboratory operations.

    Key Achievements
    - Successful Accreditation: Achieved CBAHI and JCI accreditation for the laboratory with no situations or deficiencies noted during inspections.
    -Leadership in Quality: Managed the laboratory's quality system independently, marking a significant milestone in my career as a first-time Quality Officer.

Laboratory Technologist

Pre analytical area
03.2017 - 01.2020
  • Received, prepared and distributed samples to external locations.
  • Maintained clean working environments within laboratories and storage areas.
  • Prepared samples through homogenising, freeze-drying and weighing.
  • Prepared clinical samples for biological testing.

Laboratory Technologist

Microbiology Section
02.2016 - 01.2017

Internship Trainer

04.2014 - 03.2015

• Security Force Hospital.

Dammam, Saudi Arabia

Internship program in the laboratory including assignments in collection lab, blood bank, immunology, serology, hematology, microbiology and chemistry

• King Fahd Military Medical Complex.

Dammam, Saudi Arabia

Internship program in the laboratory including histopathology lab

Skills

- Leadership & Management- Quality Assurance & Compliance- Training & Development- Process Improvement- Technical Proficiency- Communication & Interpersonal- Analytical & Problem-Solving

Education

Bachelor degree - Clinical Laboratory Sciences

prince sultan military college for health since

BSc - CLS

research

Lean Six Sigma Black Belt Certificate

ANEXA

Certificate in Healthcare Quality

American Institute for Healthcare Quality

Accomplishments

Improved Operational Efficiency: Led a four-month project that increased urine dipstick usage in the ER from 3.2% to 83%, reducing the need for laboratory analysis and decreasing manpower requirements for sample handling.
- Quality Management Leadership: Successfully managed all quality aspects of the laboratory at KAAB-AFH, implementing CBAHI and JCI standards, and passing the accreditation with zero deficiencies, while independently holding the position of Quality Officer for the first time.
- Recognized Excellence: Awarded a Certificate of Thanks for best practices in CBAHI accreditation by the Director General of the General Administration of Health Services.
- Staff Training & Competency: Trained 319 nurses on critical tests and developed an audit system for annual competency renewal, ensuring ongoing compliance with international standards.
- Cost Reduction:Optimized resource utilization by reducing the number of unnecessary lab orders, resulting in significant cost savings and improved patient care delivery.

Certification

A certificate of thanks was obtained from the Director General of the General Administration of Health Services as an active member in the CBAHI accreditation 2022

Timeline

A certificate of Thanks and appreciation was obtained from the Director of Quality Development and Patient Safety Department in Health Services

12-2023

A certificate of thanks was obtained from the Director General of the General Administration of Health Services as an active member in the CBAHI accreditation 2022

04-2022

Laboratory Technologist

Pre analytical area
03.2017 - 01.2020

Laboratory Technologist

Microbiology Section
02.2016 - 01.2017

Internship Trainer

04.2014 - 03.2015

Point of Care Head Section

POINT OF CARE SERVICE
8 2020 - Current

Quality Officer

Quality Section
8 2020 - 08.2023

Bachelor degree - Clinical Laboratory Sciences

prince sultan military college for health since

BSc - CLS

research

Lean Six Sigma Black Belt Certificate

ANEXA

Certificate in Healthcare Quality

American Institute for Healthcare Quality

Overview

10
10
years of professional experience
2
2
Certificates
ELHAM AHMED BU RADHAHMedical Sales and Trainung Expert