Elhussein Elnour
Information Technology
RIYADH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced IT Administrators with over 5 years of experience in IT Dep. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Support
ULTRA For Multi Activites Co. Ltd
khartoum/Bahri
11.2015 - 01.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
IT Administrtor
Redwan Medical Services
Riyadh/Riyadh
01.2017 - Current
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Technology
University of Science & Technology
Sudan 09.2010 - 09.2014
Skills
SAP B1 System Administrator
undefinedCertification
Microsoft Certified Solution Expert (MCSE) 2012
Additional Information
All certificates are provided upon request
Timeline
IT Administrtor
Redwan Medical Services
01.2017 - Current
Technical Support
ULTRA For Multi Activites Co. Ltd
11.2015 - 01.2016
Advance System & Network Admin
09-2015
Microsoft Certified Solution Expert (MCSE) 2012
05-2015
Cisco Certified Network Associate (X) R&S
05-2015
Bachelor of Science - Information Technology
University of Science & Technology
09.2010 - 09.2014
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