Elhussein Elnour
Information Technology
RIYADH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced IT Administrators with over 5 years of experience in IT Dep. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Support
ULTRA For Multi Activites Co. Ltd
khartoum/Bahri
11.2015 - 01.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
IT Administrtor
Redwan Medical Services
Riyadh/Riyadh
01.2017 - Current
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Technology
University of Science & Technology
Sudan 09.2010 - 09.2014
Skills
SAP B1 System Administrator
Ivend Retail System Administrator
POS systems understanding
Concepts System Administrator
Network systems installation
IT support
Networking knowledge
Utilized Troubleshoot Active Directory,
Report preparation
Server Management
Office 365 and the range of the Microsoft Office suites
Certification
Microsoft Certified Solution Expert (MCSE) 2012
Additional Information
All certificates are provided upon request
Timeline
IT Administrtor
Redwan Medical Services
01.2017 - Current
Technical Support
ULTRA For Multi Activites Co. Ltd
11.2015 - 01.2016
Advance System & Network Admin
09-2015
Microsoft Certified Solution Expert (MCSE) 2012
05-2015
Cisco Certified Network Associate (X) R&S
05-2015
Bachelor of Science - Information Technology
University of Science & Technology
09.2010 - 09.2014