Elie Abou Jaoude
Khobar
Summary
Highly committed and professional in retail and food and beverage business management
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities
11 Years Based In Saudi Arabia
Overview
23
23
years of professional experience
Work History
Operation Manager/ Retail & F&B
PATCHI CHOCOLATE ''Kingdom Of Saudi Arabia
2020.04 - Current
- Open new showrooms and conduct regular visits to ensure readiness, cleanness, availability of fresh products all over the showroom, visual presentation of products, checking expiry of Products to avoid problems with ministry of commerceManage the operations in The 3 Areas all over the kingdom of Saudi Arabia(Patchi Retail and the new concept Patchi Cafe)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Reduced operational costs through comprehensive
- Opened New Boutiques(retail And Cafes)
- Achieving the goals set by the country Manager and all the goals that were set from the first year in my new Position until today have been achieved
- Daily Follow Up with the Area managers and supervisors
- Open new showrooms and conduct regular visits to ensure readiness, cleanness, availability of fresh products all over the Boutiques and Cafes, visual presentation of products, checking expiry of Products to avoid problems
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Area Manager
PATCHI KSA And Bahrain
2013.06 - 2020.03
- Responsible for the overall management of showrooms in the Eastern province ensuring sales targets are met, customer satisfaction is high, operational support is provided, as well as compliance with company standards
- (14 branches, warehouse, workshop) Duties & Responsibilities: Distribution / Redistribution Orders /Stocks / Inventories Opening new branches Supervising the Maintenance of the Branches Ensure compliance with company policies and procedures
- Contribute to the formulation and building of the commercial sales strategy applied on the area
- Assist the Operation Manager in defining and setting sales goals and targets for the whole area and each showroom
- Evaluate and monitor the performance of showrooms based on the achievement of the defined targets
- Ensure proper implementation of effective sales promotion, products presentation, theft prevention, and stock and expense management in order to increase the sales
- Follow up on supplying and receiving the required product stock by ensuring the delivery of the right items, at the right time with the desired quality
- Liaise with Marketing and Visual Merchandising in the matters related to promoting new products, organizing special events, products display and ensuring different displays for slow moving products to increase their sales
- About the commissions related to showrooms’ staff as per the sales report received from the Showroom Manager
- Manage and guide Showrooms Managers to drive and maximize the sales performance, and encourage them to innovate, suggest new improvements and enhance products
- Participate in employees’ annual evaluation and appraisal
- Hold the activities related to employees’ vacations, relocating employees between shops, checking employees’ accommodation and listening to their problems and guiding them to solve them.
- Transformed underperforming teams into productive, profitable teams.
Area Operation Manager
Wooden Bakery /Lebanon
2013.02 - 2013.06
- Full training for 4 months on Wooden bakery standards and regulations in parallel with preparations of a development plan for an old branch and the opening of another one in southern area in Lebanon
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
Catering Manager
USM Catering. Mkalles, Lebanon
2012.11 - 2013.02
- Supervision of all the meals and desserts going to all the operations
- Daily monitor for the temperature of refrigerators & foods Schedules/daily
- Attendance Daily checking staff (uniforms, hygiene) Checking all the working hours and payrolls
- Inventories Maintenance requests, transfers, returns, requisitions Put a strategy to raise the sales for the delivery and the restaurant
- Training for the delivery and floor staff Dealing with customers and preparing the events Menu
- Handled payment collection and payroll of 45 employees.
Opening Manager
Baghdadi Iraqi Restaurant
2011.09 - 2012.11
- Costing Menu
- Team building
- Training staff/schedules
- Purchasing order
- Deals with the suppliers
F&B Manager
Asyad resto-cafe, Antelias, Lebanon
2011.06 - 2011.09
- Put a detailed recipe for each item in the menu
- Purchasing order
- Cost & Quality control
- Inventories
Partner&concept creator
Plat Cho Restaurant,
2011.01 - 2011.06
- (CATERING, PLAT DU JOUR AND INTERNATIONAL MENU)
Branch Manager
La Maison Du Cafe, Kaslik, Lebanon
2006.01 - 2011.01
- Purchasing order
- Back office Omega system
- Training staff
- Inventories Schedules
- Opening branches/ training (kaslik, jbeil, kosba, Kuwait)
- Create 5 new coffee cocktails on the last menu
Supervisor
Futuroscope Shopping Mall, Beirut, Lebanon
2005.01 - 2006.01
Cashier
Admic-Géant Casino, City Mall, Dora, Lebanon
2004.01 - 2005.01
Restaurant – Pub Owner
Napo Elda Restaurant, Jbeil, Lebanon
2003.01 - 2004.01
Cashier and Captain Waiter
Succaria Restaurant, Monot, Lebanon
2001.01 - 2003.01
Education
Mini Master in Business Administration, Nottingham International University in Cooperation With Ain Shams University (online)
01.2017
Hotel management -
A.U.S.T
Beirut/Lebanon01.2005
Lebanese Baccalaureate Part II - Economics
Chateau Des Sciences Modernes
Dora, Lebanon01.2003
Skills
- Time Management
- Operations Management
- Business Development
- Complex Problem-Solving
- Staff Training and Development
- Decision-Making
- Inventory Management
Languages
Arabic
French
English
Relevantexperience
Opening new locations, Managing work flow, Managing staff, Procurement, Suppliers and inventory, Catering, Training, Sales, Inventory, Stock, Teamwork, Development plans and Ideas, Locations
Accreditedtrainings
- ISO 9000 Foundation Training Course, IQA certified Internal Auditor, IRCA registered, Habtoor Hotel, Beirut-Lebanon, 04/2007
- Sales Techniques, Jeddah, Ksa, 03/2014
- Organizational Development and Innovation, Pearson Assured, Le Meridien Hotel, Jeddah, KSA, 06/2015
- PEM (professional executive manager), Diploma in PEM, Arabian Academy Egypt, 11/2017
- Human resources management, Diploma in HRM, Ibda training and consultation (online), 12/2017
Personal Information
Date of Birth: 02/26/84
References
References available upon request
Extracurricular Activities
Sport Music
Timeline
Operation Manager/ Retail & F&B
PATCHI CHOCOLATE ''Kingdom Of Saudi Arabia
2020.04 - Current
Area Manager
PATCHI KSA And Bahrain
2013.06 - 2020.03
Area Operation Manager
Wooden Bakery /Lebanon
2013.02 - 2013.06
Catering Manager
USM Catering. Mkalles, Lebanon
2012.11 - 2013.02
Opening Manager
Baghdadi Iraqi Restaurant
2011.09 - 2012.11
F&B Manager
Asyad resto-cafe, Antelias, Lebanon
2011.06 - 2011.09
Partner&concept creator
Plat Cho Restaurant,
2011.01 - 2011.06
Branch Manager
La Maison Du Cafe, Kaslik, Lebanon
2006.01 - 2011.01
Supervisor
Futuroscope Shopping Mall, Beirut, Lebanon
2005.01 - 2006.01
Cashier
Admic-Géant Casino, City Mall, Dora, Lebanon
2004.01 - 2005.01
Restaurant – Pub Owner
Napo Elda Restaurant, Jbeil, Lebanon
2003.01 - 2004.01
Cashier and Captain Waiter
Succaria Restaurant, Monot, Lebanon
2001.01 - 2003.01
Mini Master in Business Administration, Nottingham International University in Cooperation With Ain Shams University (online)
Hotel management -
A.U.S.T
Lebanese Baccalaureate Part II - Economics
Chateau Des Sciences Modernes
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