Elie G Ibrahim
Hotel General Manager
Jazan
Summary
My mission is to exceed guest needs and expectations by providing excellent and high standard services while bringing excellent results and profit, expressing my core values of true hospitality and live it in a style that inspires people..
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hotel General Manager
Grand Plaza Hotel Jazan
Jazan Saudi Arabia
01.2022 - Current
- Pre opening Hotel in Jazan and manage 136 rooms with 6 meetings Rooms and 2 restaurants
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Oversee all hotel activities, including hiring, supervising employees, and training staff.
- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel..
- Worked toward making the hotel meet monthly and yearly budget numbers. •
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Ability to develop strategies to facilitate growth in hotel business
- Conduct regular fire walks and Health & Safety audits. •
- Best Hotel on Booking.com in terms of overall service. 8.9/10
Rooms Operation Manager
Al Bustan Resort and Spa
Beirut
01.2019 - 01.2022
- Ensure that each department delivers a consistently high standard of guest service.
- Achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Responsible for maximizing profit through the consistent delivery of the highest standard of service.
Hotel Manager in Charge of the Hotel
Crowne Plaza Beirut
Beirut
07.2016 - 12.2019
- In Charge of the hotel Operations for 3 years
- Monitoring the general operations of the hotel, including activities of all departments
- Maintain customer service, satisfaction standards, handle customer service issues.
- Monitoring daily and monthly revenue generated according to budget
- participating in the development of pricing and promotional strategies
- Reviewing financial reports and statements
- Set standards of excellence for Hotel service.
- Maintaining statistical and financial records
- Promoting and Marketing the Business
- Peer Auditor to all IHG Hotels In Lebanon.
- Hotel Champion for the IHG winning metrics.
Front Office Manager
Crowne Plaza Beirut
Beirut
09.2009 - 07.2016
Assistant Front Office Manager
Crowne Plaza Beirut
Beirut
01.2008 - 09.2009
Hotel Duty Manager
Crowne Plaza Beirut
Beirut
01.2007 - 01.2008
Hotel Night Manager
Crowne Plaza Beirut
Beirut
01.2006 - 01.2007
Front Office Supervisor
Crowne Plaza
Beirut
01.2005 - 01.2006
Front Office Agent
Crowne Plaza Beirut
Beirut
01.2004 - 01.2005
Education
High School Diploma -
University Center of Cesar Ritz
Brig, Switzerland 04.2000 - 12.2001
Diploma in Technique Superior - Diploma in Technique Superior (TS)
Lebanese Hotel School
Beirut, Lebanon 10.1996 - 07.1999
Skills
Guest experiences
Timeline
Hotel General Manager
Grand Plaza Hotel Jazan
01.2022 - Current
Rooms Operation Manager
Al Bustan Resort and Spa
01.2019 - 01.2022
Hotel Manager in Charge of the Hotel
Crowne Plaza Beirut
07.2016 - 12.2019
Front Office Manager
Crowne Plaza Beirut
09.2009 - 07.2016
Assistant Front Office Manager
Crowne Plaza Beirut
01.2008 - 09.2009
Hotel Duty Manager
Crowne Plaza Beirut
01.2007 - 01.2008
Hotel Night Manager
Crowne Plaza Beirut
01.2006 - 01.2007
Front Office Supervisor
Crowne Plaza
01.2005 - 01.2006
Front Office Agent
Crowne Plaza Beirut
01.2004 - 01.2005
High School Diploma -
University Center of Cesar Ritz
04.2000 - 12.2001
Diploma in Technique Superior - Diploma in Technique Superior (TS)
Lebanese Hotel School
10.1996 - 07.1999
Hobbies
Hobbies make us feel rejuvenated and satisfied, even when our lives are going through some disappointing phase
Photography, Writing and Football.
Custom
Hobbies make us feel rejuvenated and satisfied, even when our lives are going through some disappointing phase
Photography, Writing and Football.
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