Eliruth Cruz
Assistant Teacher
Al Khobar
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Dutiful Assistant Teacher experienced in supplementing logistics and learning-support to promote productive classroom environments. Expert abilities in student assessment, classroom management management and cultivation of positive student behaviors. Lends critical support to lesson and curriculum planning. Offers thorough understanding of nuanced details and unique considerations of student needs.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Assistant Teacher
Orbit's Pioneers' International School
Al Khobar
09.2019 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Representative
VXI
Quezon City
04.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Transcom
Bacolod
06.2016 - 12.2017
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Loan Officer
NWTF
Bacolod
06.2015 - 04.2016
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Advised clients on mortgage, education and personal loans.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Collaborated with other departments to promptly process loan applications.
Education
Bachelor of Arts - English
Cabarrus Catholic College
Sipalay City Philippines 06.2011 - 04.2014
Skills
Learning support
Certification
Teaching English as a Foreign Language
Timeline
Teaching English as a Foreign Language
04-2022
Teaching English to Young Learners
04-2022
Assistant Teacher
Orbit's Pioneers' International School
09.2019 - Current
Customer Service Representative
VXI
04.2017 - 07.2019
Customer Service Representative
Transcom
06.2016 - 12.2017
Loan Officer
NWTF
06.2015 - 04.2016
Bachelor of Arts - English
Cabarrus Catholic College
06.2011 - 04.2014
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