Elizabeth Reese
Tea Tree Gully
Summary
Knowledgeable customer service and retail experience with solid foundation in guiding diverse groups through various attractions and sites. Proven ability to create engaging and informative experiences, coupled with deep understanding of local history and culture. Demonstrated excellence in communication and customer service. Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Overview
12
12
years of professional experience
Work History
Tour Guide Owner Operator
Cradle Coast Tours
01.2021 - 10.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.
- Guided groups of up to 6 people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Checked tour vehicles for cleanliness, safety and functionality.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Cafe Owner
Rose Park Providore
01.2013 - 12.2019
- Managed financial aspects of business, including budgeting, forecasting, and controlling costs.
- Mentored and trained 3 employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular weekly employee training sessions and facility inspections.
- Enhanced daily customer loyalty through exceptional service and consistent product quality.
- Fostered welcoming atmosphere by daily maintaining clean, organised, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Implemented weekly inventory management systems to minimise waste and optimise stock levels.
- Facilitated regular open communication among team members, promoting positive work culture that encouraged collaboration and innovation.
- Developed strong weekly relationships with suppliers to ensure timely deliveries and favourable pricing terms.
- Managed monthly staff schedules and maintained daily adequate coverage for all shifts.
- Oversaw daily food preparation and monitored safety protocols.
- Streamlined operations for efficiency through regular effective staff training and scheduling.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Skills
- Presentation Skills
- Exceptional communication
- Cash Handling
- Food and beverage knowledge
- Sales abilities
- Strong leadership
- Time Management
- Team Leadership
Travel
I have travelled extensively for 30 years. I have travelled, lived and worked around Australia and overseas. I have lived in the United States, including Guam. I have also travelled and lived Oaxaca, Mexico. I have travelled throughout SE Asia, Europe and New Zealand.
Timeline
Tour Guide Owner Operator
Cradle Coast Tours
01.2021 - 10.2024
Cafe Owner
Rose Park Providore
01.2013 - 12.2019
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