Elizabeth Sneesby
Singapore
Summary
Accomplished Hospitality Professional with 10 years of experience in managing operations and delivering exceptional customer service. Proficient in overseeing administration, enhancing guest satisfaction, and conducting staff training. Proven track record of streamlining processes to boost efficiency and productivity while cultivating strong relationships with guests that drive repeat business. Passionate about further elevating the guest experience through innovative operational strategies.
Overview
7
7
years of professional experience
Work History
Bar & Operations Consultant
Bae's Coctail Club
Singapore
07.2024 - Current
- Monitored guest feedback surveys and took corrective action when necessary based on customer complaints or concerns.
- Managed relationships with corporate clients by providing support during events or functions organized by them at the premises.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted with menu design for the bar, suggesting new cocktails or recipes according to seasonal trends or customer preferences.
- Organized and managed staff training programs to ensure efficient operations of the hospitality services.
- Identified areas for improvement in existing processes and procedures related to hospitality operations.
- Enhanced guest experience through effective upselling techniques and detailed service explanations.
Bar Manager
Roxy Bar
01.2024 - 08.2024
- Managed all business operations in collaboration with the CEO.
- Oversaw inventory management and daily functions.
- Curated appealing dishes enhancing customer attraction.
- Established comprehensive SOPs for operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Operations Assistant
Little Asia
Jeddah
12.2023 - 01.2024
- Assisted with kitchen setup and food preparation
- Optimized visual appeal of dishes through strategic plating.
- Welcomed guests and provided detailed explanations of menu items in English.
- Facilitated communication between departments to ensure project alignment.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Compiled and submitted regulatory compliance documents and reports.
General Manager
ClubHouse
Singapore
01.2023 - 12.2023
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Conducted market research activities in order to stay abreast of industry trends.
- Reviewed daily task list with employees and assigned tasks for completion.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
Bar Manager
La Maison Du Whisky
Singapore
01.2022 - 01.2023
- Coordinated all aspects of bar operations such as managing inventory, processing orders, and organizing staff shifts.
- Ensured exceptional customer service and adherence to health regulations.
- Coordinated events and marketing activities to draw in customers.
- Formulated unique cocktails leading to increased customer engagement.
- Surpassed revenue objectives with strategic upselling of specials and drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Floor Manager
SOS Bar Restaurant
Singapore
01.2021 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Met with management to discuss work plans and develop enhancements
- Reduced employee turnover through hands-on leadership and coaching
- Organized events for specific organizations, enhancing customer engagement
- Developed unique drink and cocktail offerings to enhance bar reputation
Bartender
Club Med
Cherating Beach
12.2020 - 12.2021
- Prepared specialty drinks and managed bar setup for events
- Handled cash transactions and built trust with restaurant owners
- Provided customer insights to support the club's restoration process
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Effectively multitasked within fast-paced environment.
Bartender
la Maison Du Whiskey
02.2018 - 02.2020
- Created various mixed beverages for daily customer service.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
Education
Diploma - Hospitality and Tourism Management
PSB Academy City Campus
Singapore01.2014
Diploma - Tourism
Institute of Technical Education College West
SingaporeSkills
- Staff training and development
- Revenue management
- Creativity and innovation
- Menu development
- Sales and marketing
- Cross-cultural awareness
- Guest relations
- Initiative and Self-motivation
- Menu design
- Reservation management
- Customer service focus
- Reliability and punctuality
Personal Information
Date of Birth: 05/09/95
Timeline
Bar & Operations Consultant
Bae's Coctail Club
07.2024 - Current
Bar Manager
Roxy Bar
01.2024 - 08.2024
Operations Assistant
Little Asia
12.2023 - 01.2024
General Manager
ClubHouse
01.2023 - 12.2023
Bar Manager
La Maison Du Whisky
01.2022 - 01.2023
Floor Manager
SOS Bar Restaurant
01.2021 - 01.2023
Bartender
Club Med
12.2020 - 12.2021
Bartender
la Maison Du Whiskey
02.2018 - 02.2020
Diploma - Hospitality and Tourism Management
PSB Academy City Campus
Diploma - Tourism
Institute of Technical Education College West
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