Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Ella Corbino

Fulham

Summary

Professional with strong background in healthcare management, adept at optimising practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognised for effective communication, leadership, and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Manager

MindPact
06.2023 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
  • Championed data-driven decision-making processes throughout the organisation for optimal business outcomes.
  • Ensured compliance with all relevant regulations while pursuing new business opportunities both statewide and nationally.
  • Implemented strategic marketing initiatives to expand brand awareness and increase market share.
  • Provided coaching and mentorship to junior team members, fostering a culture of continuous learning and development.
  • Coordinated joint ventures between the company and external organisations for mutually beneficial collaborations.


Ward Clerk

Western Health
02.2022 - 06.2023
  • Worked closely with patients to deliver excellent and direct individualised patient care.
  • Developed team communications and information for meetings.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared variety of different written communications, reports and documents.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.


Medical Receptionist

Medical One
03.2021 - 02.2022
  • Checked patient insurance, demographic and health history to keep information current, with clinic running with on average 2.500 patients per week.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers (400+) per day.
  • Helped patients complete necessary medical forms and documentation.
  • Frequently supporting and assisting nurse and physician staff.
  • Maintained current and accurate medical records for patients using EML systems.

Bookkeeping Assistant

Unique Management Services
05.2020 - 04.2021
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Reported financial data and updated financial records in ledgers and journals.
  • Utilised Xero and Microsoft Word, Office and Teams to analysed, store and record company financial information.
  • Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.
  • Prepared and distributed 50+ employee reimbursement checks.

Bookkeeping Temp

Unique Management Services
01.2016 - 01.2018
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations

Education

Certificate III - Health Information Management

Western Health
Melbourne, VIC
01.2023

High School Diploma -

Penleigh & Essendon Grammar School
Moonee Ponds, VIC
11.2019

Skills

  • Relationship building and management
  • Negotiation tactics
  • Efficient Medical Records Management
  • Illustrious Communication Skills
  • High-level data entry
  • Medical office administration
  • Clerical And Administrative Support
  • First Aid/CPR
  • EMR Systems

Accomplishments

  • Collaborated with team of 8 in the development and coordination of the first COVID Vaccine Clinic at the practice.
  • Supervised and trained a team of 4 staff members.
  • Mentored junior staff with the coordination of the COVID Vaccine Clinic.
  • Recognized for outstanding dedication to patient care.
  • Contribution to the achievement of 3000+ successful vaccination appointments though accuracy and efficiency of practical organisation.

Certification

  • Working with Children Check Valid to 2025
  • Police Check 2022

References

Paul Cassar - Current Manager

Lead Psychologist/Owner

Phone: 0403 245 780 Email: paulc@mindpact.com.au


Dr Jal Bhathawalla

General Surgeon MBChB FRACGP FRCS

Phone: 0402 773 160 Email: jal.b@live.com.au


Joseph Crofts

Coordinator of Senior English at Penleigh and Essendon

Phone: 0415 267 484 Email: Joseph.crofts@pegs.vic.edu.au

Timeline

Practice Manager

MindPact
06.2023 - Current

Ward Clerk

Western Health
02.2022 - 06.2023

Medical Receptionist

Medical One
03.2021 - 02.2022

Bookkeeping Assistant

Unique Management Services
05.2020 - 04.2021

Bookkeeping Temp

Unique Management Services
01.2016 - 01.2018

Certificate III - Health Information Management

Western Health

High School Diploma -

Penleigh & Essendon Grammar School

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Ella Corbino