Ella Joyce
Coffin Bay
Summary
My name is Ella Joyce and I am currently attending a flexible learning centre to allow me to explore my career opportunities, work throughout weekdays, and learn new skills all whilst completing year 11 and studying a certificate ||| in Individual Support. Ever since I started working my first job at the age of 14 at the Port Lincoln Hotel I have been eager to work and learn new skills. I have a passion for the hospitality industry and giving friendly customer service skills. I am a eager to learn, reliable, and overall a friendly and outgoing person and I think your business would be a great fit for me.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Port Lincoln Hotel
The Hurley Group
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Contributed to hotel''s positive reputation through exceptional customer service and genuine hospitality.
Dolores Divine
Molly Joyce
07.2023 - 01.2024
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
Studying Year 11
Transition Learning Centre
Flexible Learning Skills
- Hospitality
- Superb Customer Service
- Strong Work Ethic
- Reliability
- Multitasking
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Transactions and Cash Handling
- Organizational Skills
- Cleaning and sanitizing
Additional Information
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Certification
Undergoing Certificate ||| Individual support
Present 2024
Timeline
Dolores Divine
Molly Joyce
07.2023 - 01.2024
Port Lincoln Hotel
The Hurley Group
06.2023 - 04.2024
Studying Year 11
Transition Learning Centre
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