- Volunteer Work
- Music
- Dance
- Hair styling
- Baking
- Coffee
- Experience
Ella Khalife
Enfield
Summary
Personable and positive individual well-qualified for a role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to a welcoming environment.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
St Louis
03.2025 - Current
- Engaged with patrons to create welcoming atmosphere, enhancing overall dining experience.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Conducted market research to identify trends and adjust services accordingly, staying ahead of competition.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Improved guest satisfaction by providing prompt and courteous service.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Implemented marketing and promotional initiatives to increase occupancy.
- Supported inventory management by monitoring stock levels and assisting with ordering supplies.
- Participated in team meetings, contributing ideas for improving service efficiency and customer engagement.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Operated cash register efficiently, processing transactions accurately and managing cash drawer.
- Adapted quickly to changing demands during peak hours, maintaining high service quality.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Hospitality Worker
St Louis
11.2024 - 03.2025
- Assisted in food preparation and presentation, adhering to safety and hygiene standards.
- Supported inventory management by monitoring stock levels and assisting with ordering supplies.
- Participated in team meetings, contributing ideas for improving service efficiency and customer engagement.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared high-quality beverages following standardized recipes and procedures.
- Operated espresso machines and brewing equipment with attention to detail and safety protocols.
Hospitality Worker
Bug's Cafe
06.2024 - 10.2024
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Collaborated with team members to maintain cleanliness and organization throughout dining areas.
- Adapted quickly to changing demands during peak hours, maintaining high service quality.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Operated cash register efficiently, processing transactions accurately and managing cash drawer.
Education
High School Diploma -
Saints Coeur Sioufi
Beirut, Lebanon 06-2024
Skills
- Food preparation
- Cleaning and sanitizing
- Item recommendation
- Customer service
- Teamwork and collaboration
- Hospitality services
- POS systems
- Reservations
- Speak fluently English, French and Arabic
Interests
Timeline
Hospitality Worker
St Louis
03.2025 - Current
Hospitality Worker
St Louis
11.2024 - 03.2025
Hospitality Worker
Bug's Cafe
06.2024 - 10.2024
High School Diploma -
Saints Coeur Sioufi
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